19th & 20th November 2025 in Hamburg

Speakers of the Service Summit 2024

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Johanna Ahrens Cisco

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Daniel Albrecht EWE

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Daniela Amann vivida bkk

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Christian Baumgärtel Salesforce

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Sebastian Becker gevekom

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Ann-Katrin Benning Nestlé

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Jonas Beyer 2DC

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Melanie Bielefeld TUI Group

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Sylwia Bischof Zattoo

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André Bopp Deutsche Telekom

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Klara Borgmann Microsoft

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Monte Borowy Huawei

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Kai Braband Salesforce

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Heike Braun Otto

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Ingo Brod kore.ai

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Nicolai Brüggenwerth gevekom

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Gregor Bublitz DIGITALL

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Patrick Cölle Slack

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Lisa Coordes EWE

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Dr. Peter Csikos Huawei

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Sven Dicke Liebherr Group

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Thomas Dittmar FUCHS

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Julian Doelfs TeamViewer

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Carolin Edler-Mende Aristech

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Ben Ellermann MUUUH! Group

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Oliver Farr colpari

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Kai Fischer LEW Service & Consulting

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Daniel Fitzpatrick FRANK REPLY

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Madeleine Friedrich mkk - meine krankenkasse

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Adeline Gogosanu Siemens

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Patrick Groene Zendesk

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Michael Grün Genesys

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Timo Hagenow superduper.io

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Peter Haitz Proturity

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Irfan Hajdarevic Deloitte

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Pierre Hartmann s.Oliver

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Johannes Hehr moinAi

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Carsten Hilbers Pluxee Deutschland & Österreich

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Elina Hild SKOPOS VIEW

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Arash Hosseini Nijta

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Daniel Hotz Microsoft

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Florian Hutter tellma

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Daniela Issagholian VirtualQ

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René Jacobi Diabolocom

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Annika Kamlage OBI

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Jonas Klesen Freshworks

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Liesel Klokkers Salesforce

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Andreas Kollmitz CommuniGate Kommunikationsservice

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Heiko Kuhn Sprinklr

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Sven Ley DHL Deutsche Post

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Bastian Lütkemeyer Cargoboard

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Laura Lütkes E. Breuninger

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Philipp Meier zu Eissen VIER

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Saramena Meier-Sauthoff enercity

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Elena Melenteva Aircall

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Volker Mertens Deutsche Bahn

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Thibaut Mielke Liebherr Group

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Timo Müller ZOHO

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Claudia Müller OTTO DÖRNER

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Lyndon Myall Vonage

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Frank Nerlich Dräger

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Marcus Nessler Samsung Electronics

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Lukas Nosber SKOPOS RESEARCH

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Felix Olms congstar

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Marie Pyko Studienkreis

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Matthias Quirmbach OBI next

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Michael Raab Beiersdorf

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Thorve Räker Artivion

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Svenja Raschka ServiceOcean

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Stefan André Raschke Microsoft

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Tobias Reiland SKOPOS CONNECT

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Sarah Rojewski

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Nick Rostalski Tchibo MOBIL

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Marcel Salomon GE Healthcare

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Karin Samsen Siemens Healthineers

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Julia Scharnetzke Miles & More

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Thorsten Schlüter Körber Pharma

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Thomas Schmitz SKOPOS NEXT

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Martin Schneglberger blankmile

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Florian Schröder StepStone Deutschland

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Frank Schuster Zoom

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Maike Tahden CEWE

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Anika Tannebaum GROW! PREMIUM Customer Service & Leadership Consulting

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Tim Tetens fritz-kulturgüter

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Paul Turner Vonage

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Jörg Vödisch Zendesk

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Julia Vornberger s.Oliver

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Christine Waitl E.ON Energie Deutschland

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Michael Weiss Five9

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Sören Weiss Manage Now

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Marie Werner ServiceNow

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Dr. Tim Wiegels

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Till Winkler SKOPOS NOVA

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Franz Wohlfahrt Garantiemax

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Dr. Maxim Wolf IFS

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Felix Wrobel Ergo Group

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Kevin Wu Leaping AI