Ben Ellermann

Ben Ellermann is Managing Director of MUUUH! Next. With more than 15 years of experience, he drives innovative solutions, especially in the areas of Conversational AI and GenAI, to digitally transform, optimise and personalise customer service. Ben and his team are on a mission to build customer-centric companies, developing advanced voice and interaction technologies to enable frictionless and intuitive customer experiences. Clients include major B2C brands such as Deutsche Glasfaser, HSE, Decathlon, Rossmann, Obi and the Kassenärztliche Vereinigung, for whom Ben and his team use innovative technologies to create meaningful and effective customer experiences and make them more successful in the digital age. As a thought leader, Ben regularly shares his insights and trends with the digital community as an author, speaker and lecturer.