23rd & 24th November 2027 in Düsseldorf
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23rd & 24th November 2027 in Düsseldorf Contact: info@servicesummit.de or +49 (40) 999 993 860

Vera Sumetshammer

Vera Sumetshammer

Vera Sumetshammer

RAPS Group

As Head of Customer Service CEE at RAPS Group, Vera Sumetshammer combines over 15 years of service expertise with modern leadership. Her focus lies on the sustainable transformation of people and processes: through digital innovation, clear structures, and genuine employee empowerment, she creates future-ready service organizations. For her, leadership above all means empathy, transparency, and actively fostering ownership within the team.

Represented in the following tracks at the Service Summit:

  • 2026 SERVICE SUMMIT MAIN STAGE: Emotional Boundaries in Customer Service

Vera Sumetshammer and many more register for the Service Summit now!

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