Advanced technologies such as AI-powered customer service tools, intelligent chatbots, and voice AI applications are revolutionizing digital customer service. These developments continuously elevate customer expectations for fast, efficient, and yet personalized support. Current trends in customer service not only open up big opportunities but also new challenges. Artificial intelligence in customer service must not lead to the loss of human options, and frustrating wait times as well as inadequate self-service solutions must be avoided. How do companies manage the balance between automated solutions and personal service while remaining innovative?
The Service Summit is the leading trade fair and conference for digitalization and innovation in customer service, focusing on highly relevant industry topics such as Customer Service Excellence, emotional intelligence, machine learning, automation and Robotic Process Automation (RPA).
Discuss automated self-services and chatbot interactions in comparison to personal contact: Can these technologies replace human interaction? Learn about the future of customer service and how remote work and digital tools enable efficient work from home. High-profile speakers and experts will showcase pioneering customer service strategies, innovative technologies, and best practices in inspiring panel discussions and lectures.
On November 19 and 20, 2025, in Hamburg.
Are you interested in actively shaping the future of customer service? Secure your ticket now!
Deepen your knowledge through inspiring lectures and hands-on discussions with leading experts, industry peers, and innovators.
Gain valuable insights, new ideas, and best practices on key topics through our program featuring top-tier speakers.
Expand your network and engage with experts, companies, exhibitors, speakers, and industry attendees.
Generate new leads through engaging conversations and exchanging contact information with business decision-makers.
Experience the most exciting moments of the summit in our photo gallery! Get inspired by groundbreaking technologies and current trends in customer service.
Download Service Summit App
