20th & 21st November 2024 in
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Contact: info@servicesummit.de or +49 (40) 999 993 860

The new trade show and conference for customer service leaders
Service Summit is the new trade show and conference for the digitalization of customer service.
The leading experts from mid-sized to large corporations, will meet with innovative providers of digital solutions for customer service.
Learn from experts on our stages and meet the leading providers in the trade show area.

Live in Hamburg on 20th and 21st November 2024.

Agenda Highlights 2023

Self-Services and Chatbots - How much customer proximity does modern customer service need?

Moderation: Ilona Weigand, Customer Service Consulting

Anna Jucikas Anna Jucikas
MILES

Dennis Kubitza Dennis Kubitza
Sky Deutschland

Christian Filipcic Christian Filipcic
Hoffmann Group

Michael Roth Michael Roth
Endress+Hauser

Torsten Elsner Torsten Elsner
Schwarz Dienstleistung

22.11 - MAIN STAGE - 15:00

How to effectively manage customer satisfaction

Florian Schröder
StepStone Deutschland
StepStone Deutschland

22.11, MAIN STAGE, 17:30

Customer service software

Moderation: Dr. Tim Wiegels,

Julia Pfeiffenberger Julia Pfeiffenberger
Domino's Pizza Deutschland

Katrin Zech Katrin Zech
Hilti Deutschland

Felix Olms Felix Olms
congstar

Paul van Doorne Paul van Doorne
E.ON

23.11 - MAIN STAGE - 11:45

Top Speaker 2023

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Dominik Bauersch AXA
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Andreas Bieda Unilever Deutschland
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Stephan Buschmann Jack Wolfskin
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Paul van Doorne E.ON
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Torsten Elsner Schwarz Dienstleistung
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Benjamin Gabel Schüco
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Rico Guadagnato home24
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Tobias Gügel Thermo Fisher Scientific
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Pierre Hartmann s.Oliver
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Anna Jucikas MILES
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Michael Klahn FUJITSU
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Daniel Koerber ENERCON
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Dennis Kubitza Sky Deutschland
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Adriano Napoli TUI Cruises
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Felix Olms congstar
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Sven Opitz AIRBUS
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Julia Pfeiffenberger Domino's Pizza Deutschland
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Dr. Nora Reich 1&1 Telecommunication
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Ronny Rodschinka Kellogg
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Sarah Rojewski Telefónica
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Barbara Ruhm-Cornelius Debeka
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Florian Schröder StepStone Deutschland
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André Siebert Lufthansa Technik
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Timo Sievers freenet
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Lukas Staudt Vodafone
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Tim Tetens fritz-kulturgüter
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Oliver Viereck Sky Deutschland
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Dr. Tim Wiegels

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Katrin Zech Hilti Deutschland

Unser Platinum-Aussteller 2023

Unsere Gold-Aussteller 2023

Unsere Aussteller 2023

Startups 2023

Teilnehmende Unternehmen

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