Claudia Pauli

Villeroy & Boch

Claudia Pauli, Lead of B2C Service Teams in the Bathroom & Wellness division at Villeroy & Boch, is convinced: Inspiring and customer-retaining service arises from the targeted interplay of optimized processes, empowered people, and the effective use of technology.

She consistently drives this approach forward. For her, it is clear that sustainable improvement only succeeds when existing workflows are continuously questioned, customer needs are consistently placed at the center, and teams are actively involved in change processes.

Together with her teams, Claudia Pauli is responsible for the entire service experience for end customers and installers, as well as the continuous development of the Salesforce platform for all service areas.