Anika Tannebaum
GROW! PREMIUM Customer Service & Leadership Consulting
Anika Tannebaum is Europe’s No. 1 service expert for digital customer service and leadership. For more than 20 years, she has been combining outstanding service culture with modern leadership – both in day-to-day operations and at strategic level. In international top positions with her 5 Star hotel background, she led customer service for Audi and Bentley and built a new Booking.com site in Berlin with 450 employees serving customers in 42 languages. Today, as a consultant, keynote speaker and leadership coach, she helps companies turn their customer service into a true differentiator: digital, scalable and delivering moments of WOW. Her core focus: Leadership as the foundation. Anika designs leadership programmes, moderates strategy days and leads executive workshops to show how empathy and leadership, KPIs and service excellence can work together. Start-ups, mid-sized businesses and international brands rely on her experience when it comes to professionalising customer service, empowering teams and building a service culture that inspires – internally and externally. For her, one thing is clear: Customer service is the marketing of the future – and strong leadership is the key. Let’s create moments of WOW!
Download Service Summit App
