Lisa Koszak

MEGABAD

Lisa Koszak is Head of Customer Service at MEGABAD GmbH, one of Germany's leading online retailers for bathroom furnishings. She is responsible for the strategic and operational direction of customer service, from process design and quality management to self-service and the transformation towards an AI-first service model. Her focus is on bringing together customer experience, cost efficiency and operational scalability, including as MEGABAD expands internationally.