Irfan Hajdarevic

Deloitte Consulting

Irfan Hajdarevic is a Senior Manager specializing in the strategic transformation of Customer Service, Customer Experience, and CRM. For more than nine years, he has helped organizations design future-ready service operations and unlock the value of AI, automation, and digital customer engagement. His work focuses on bridging strategy, technology, and organizational change to create measurable business value and outstanding customer experiences. Before joining consulting, Irfan worked in product development for a mid-sized company, giving him first-hand insight into the challenges of transformation initiatives across both large enterprises and the Mittelstand. In addition to his consulting career, he has co-founded two startups and serves as a mentor at Techstars Berlin, supporting innovative founders in scaling their businesses and bringing new ideas to market.

Represented in the following tracks at the Service Summit:

2026 ZUGSPITZE MASTERCLASSES: #NextLevel | The end of ‘either/or’ – why EWE set up its own service company and what others can learn from it
2025 MONT BLANC MASTERCLASSES: From data to action. With insights to service excellence.