Mag. Franziska Voigtländer

Viessmann Climate Solutions

Franziska Voigtländer is the Customer Service Experience Lead for Residential & Commercial Europe at Carrier Viessmann Climate Solutions. She is responsible for the customer service experience in 22 European countries. Her expertise lies in international service transformation, growth strategies, and organizational development, and she has achieved measurable improvements in revenue, employee retention, process efficiency, and service quality. In 2026, she was awarded the global Translated with DeepL.com (free version)