Carsten Hilbers

Carsten is a member of the Management Board and COMEX Member of the Pluxee Group Germany Austria. In his role, Carsten heads the Customer Experience & Care division and is responsible for service, quality & complaints, the NPS programme and topics relating to customer journey management. Prior to joining Pluxee, Carsten held C-1 positions at Citigroup, Barclays Bank, Tele Columbus Group and GHX. He holds a diploma from Bochum University of Applied Sciences, a Master's degree from the Private University of Göttingen and worked as a freelance lecturer for CRM and Customer Management at the Private University of Göttingen.