We are proud to be a leading service provider in the field of customer service, characterised by innovation, know-how and maximum realisation quality. At hey contact heroes GmbH, we go far beyond traditional customer support solutions to exceed our clients' expectations and sustainably improve customer dialogue across all channels.
Our approach is based on a combination of an experienced team, cutting-edge technology and a deep understanding of our clients' requirements. We offer customised solutions for companies of all sizes and industries to strengthen their customer loyalty and brand reputation.
What sets us apart from other providers is our passion for innovation. We are always on the lookout for new technologies and trends in order to offer our customers the best possible solutions. From AI-powered chatbots to data analytics tools, we use cutting-edge tools to continuously improve the efficiency and effectiveness of our services.
But innovation alone is not enough. We believe in the importance of personal relationships and human interaction in customer service. Our employees are more than just support agents - they are real heroes who are passionate about customer satisfaction. Through continuous training and development programmes, we ensure that our team is always up to date and able to handle even the most challenging projects with confidence.
We understand the importance of positive customer interaction to a company's success and do everything we can to maximise it. With our holistic approach, innovative technology and dedicated team, we are the ideal partner for organisations striving for excellence in customer service.

Your virtual Gen AI Call Center employee. Leaping AI automates your call center conversations with Gen AI and enables your call center to have 100% availability, while reducing costs by up to 70%. We do both inbound and outbound calls. Our existing customers come from the retail, insurance and telco industries.

Lector offers a powerful AI platform for classifying and extracting any document. It uses state-of-the-art deep learning methods from the fields of computer vision and natural language processing to understand documents and extract information from structured and unstructured documents. Lector can be operated both on premise and in the cloud, giving companies the flexibility to use the platform according to their specific security and infrastructure requirements.

Welcome to Proturity, where we fine-tune your business engine with precision and passion! Just like a top-tier racing team fine-tunes every aspect of their car for maximum performance, we specialize in understanding your unique needs, providing strategic guidance, and cutting-edge technology for streamlined digitalization and automation. We support you, acting as your dedicated pit crew throughout the entire race. From the Qualifying Session of business analysis to the starting grid of ServiceNow implementation, to the essential pit stops of organizational change and ongoing race engineering with our operational support, we ensure we fine-tune every aspect of your business engine to keep you on the ideal racing line to pole position. We strive to forge lasting partnerships, drive innovation and guide you through every turn, ensuring not only the integration of new tools or processes is brought to the finishing line but also the adoption of the organizational shift it entails.