We are convinced that the best solutions are worked out together. That’s why we develop blankmile, an innovative remote support solution for customer service.

blankmile connects the employees to customers within seconds via videocall and there is no need to install or set up any software. The customer service tailored videocall has everything the employees need to remotely solve or document the problems the customers are
facing, no matter where they are and where the customers are but nevertheless in a personal way.

To name a few examples, blankmile is used by furniture dealers to support customers during assembling their furniture,
creating repair offers remotely or putting production machines into operation remotely.

We want to reshape the customer service process by avoiding trips to customers, using the employees time reasonably and preserving the environment while still increasing the customer service quality.

Herstellerservice.de revolutionizes service distribution for technical devices.
With our platform, we have developed a digital process that efficiently and automatically handles the processing of service, maintenance, and repair orders, especially from small customer inquiries.

In doing so, we address a core issue for manufacturers: 'How do I deal with uncoordinated and less lucrative service requests from small customers?'
In a pilot project with Dräger, we were able to help them to process orders 30% faster, not only saving costs but also recording profits.

Herstellerservice.de creates a win-win situation: small customers appreciate the easy, transparent commissioning process, while manufacturers benefit from significant administrative savings and destressing employees. Our mission is to digitize service distribution and establish a smooth and satisfactory service relationship between customers and companies.

Kern AI helps companies automate business processes that are based on unstructured data such as documents or texts (e.g., emails). This includes, for example, customer communication channels (such as various mailboxes in customer service), but also document-heavy processes (such as in contract management). In order to use reliable AI models here (including language models similar to ChatGPT), Kern AI offers a platform for building high-quality training data. This can be used directly, or is used by the Kern AI team itself if an AI is to be built and provided as a service. Thus, even complex automations can be enabled quickly and individually, while conserving resources. In addition, the platform offers native integrations to a wide range of third-party applications to ensure simple data exchange.

melibo is a conversational AI platform for customer support, sales and marketing. With the no-code platform and the connected GPT-3 Knowledge Hub, high-quality AI chatbots can be created for websites and online stores. The melibo team takes care of building the chatbot and connecting it to other systems for their customers. To ensure that users of the bot always get the right answer, it is possible to hand over the conversation to a human employee at any time. This human handover is possible via live chat, email, or ticket system. melibo designs complex conversations and thus automates communication on every channel and creates an outstanding customer experience.

moinAI is the self-learning AI chatbot solution for digital and innovative customer communication - to respond quickly and efficiently to inquiries 24/7. With moinAI, over 100 companies from various industries are already optimizing their customer communication. These include American Express, Der Spiegel, Velux and Abus.
What’s special about moinAI? The self-learning. This ensures that the AI chatbot expands and learns independently. In addition, the training and further development of the AI is monitored and promoted by the moinAI experts. Thanks to NLP and AI, moinAI understands complex messages and learns independently with every user conversation. moinAI therefore offers the all-round package: a system that grows with the needs and requirements of the company and at the same time includes complex AI technology, but which is easy to handle, does not require any IT knowledge and can be used with other systems (ticket & live chat tools).

Proturity GmbH - founded by Peter Haitz and Frederik Ranninger - is no ordinary
ServiceNow consulting company. We are a consulting company that helps you rethink
processes and transform them into the digital world of ServiceNow. This means that we
support you throughout the entire journey to maximize the benefits that ServiceNow can
provide to your organization. We specialize in recognizing the uniqueness and specific needs
of your company and ensuring that we drive your organization's development in a focused
direction. Our exceptional strategic consulting, comprehensive expertise, and innovative
technological proficiency enable us to professionally and purposefully guide you on your path
to digitalization and automation.

Step Ahead is working on the digital future. We develop innovative ERP + CRM solutions and support companies in automating and optimizing their business processes. With mySTEPS, we are revolutionizing the ERP world. Completely new developed on low code, the system is completely focused on the needs of the users. They benefit from a completely new experience, high user friendliness, freely configurable interfaces, and enormously fast processes. mySTEPS has a modular structure and can be individually combined with the modules CRM, service management, project management, WaWi, Human Experience Management (HXM) as well as working time and project time recording.

tellma GmbH is a StartUp and supports companies in the digitalization of personal customer contact. The tellma GmbH generates innovative ideas based on the latest video technology and artificial intelligence, the topics of customer experience and sales (stationary or remote) can be defined cross-industry for all companies, novel, customer-oriented and sustainable.

VITAS is a tech startup that offers a software-as-a-service platform for AI-based phone assistants. Using the VITAS platform, companies of any industry and size can configure their own virtual telephone assistant within 15 minutes - autonomously and without any prior technical knowledge. Then the AI-based assistant answers incoming calls automatically and provides the information extracted from the conversation in a structured way with all
individually required data, e.g. name, customer number or a description of the request. Appointments can even be scheduled completely automatically. This way, hundreds of
companies are already relieved enormously, without having to invest resources in long-term projects in advance. After already hosting the entire IT infrastructure on German servers without foreign providers, the startup completes ISO 27001 certification by March 2023.
https://www.telefonassistent.de/