Frank Reply is the Reply Group company specializing in state-of-the-art technologies in Voice, Chatbots, Conversational AI, and Generative AI. As a strategy consultant and full-service provider, Frank Reply drives the development of the next generation of highly humanized and user-friendly speech interfaces. By architecting customized solutions, Frank Reply's experts empower international companies to maximize the output of their information- and communication-intensive customer processes throughout the entire customer journey. This not only effectuates a reduction in costs but also provides a better understanding of customer needs and a dramatic boost in customer satisfaction.

We are proud to be a leading service provider in the field of customer service, characterised by innovation, know-how and maximum realisation quality. At hey contact heroes GmbH, we go far beyond traditional customer support solutions to exceed our clients' expectations and sustainably improve customer dialogue across all channels.
Our approach is based on a combination of an experienced team, cutting-edge technology and a deep understanding of our clients' requirements. We offer customised solutions for companies of all sizes and industries to strengthen their customer loyalty and brand reputation.
What sets us apart from other providers is our passion for innovation. We are always on the lookout for new technologies and trends in order to offer our customers the best possible solutions. From AI-powered chatbots to data analytics tools, we use cutting-edge tools to continuously improve the efficiency and effectiveness of our services.
But innovation alone is not enough. We believe in the importance of personal relationships and human interaction in customer service. Our employees are more than just support agents - they are real heroes who are passionate about customer satisfaction. Through continuous training and development programmes, we ensure that our team is always up to date and able to handle even the most challenging projects with confidence.
We understand the importance of positive customer interaction to a company's success and do everything we can to maximise it. With our holistic approach, innovative technology and dedicated team, we are the ideal partner for organisations striving for excellence in customer service.

We are Nijta, an innovative French startup that anonymises voice and other data using AI - and in doing so preserves the emotions and moods of callers. Data that was previously unusable for data protection reasons becomes accessible and valuable for your entire company.
Benefit from new insights in customer service and provide your employees with powerful tools. Our technology even makes it possible to train your own AI models with this securely anonymised data.
Already successfully used in France for emergency calls and call centres, we would now like to support your company. Arrange a meeting now via the matchmaking app and discover the future of data anonymisation with Nijta!

You can find more information here.