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This is an excerpt of the attendees of Service Summit 2024
Attendees' job titles:
Team Lead Controlling & Product Admin Customer Service
The ADAC, officially the Allgemeiner Deutscher Automobil-Club, is Europe's largest automobile association. The ADAC is the largest verein (club) in Germany, with around 21 million members.
Attendees' job titles:
CX-ManagerProduct Owner membership processesProduct Owner insurance processes
AOK Sachsen-Anhalt serves around 830,000 insured persons and 55,000 employers in 44 regional customer centers. With a contribution rate of 15.6 percent and a market share of around 41 percent, it is the cheapest and largest health insurance company in Saxony-Anhalt.
Attendees' job titles:
Head of Sales Support
Artivion is a distributor of cryogenically preserved human tissues for cardiac and vascular transplant applications and develops medical devices. Among its products are human heart valves, which are treated to remove excess cellular material and antigens, and BioGlue surgical adhesive.
Attendees' job titles:
Director Customer Service EMEA
As a competent road operator, ASFINAG offers its customers safe and efficient highways and expressways.
Together with its partners, it enables mobility for generations. With forward-looking, sustainable and innovative solutions, they are part of the mobility transition in Austria.
Attendees' job titles:
Groupleader Customer Service CenterTeamleader Contact Center
BARMER is one of the largest health insurance companies in Germany. Its more than 15,000 employees have one thing in common: those who work for them are committed to the health of millions of people every day. Because they help people to live healthier lives, ensure the best possible care in the event of illness and provide support with preventive care. With this aspiration, they continue to develop. Towards a dynamic company in a digital market, with room for new ideas and social responsibility.
Attendees' job titles:
Managing Director
Beiersdorf, with its two business segments Consumer and tesa (an independent subgroup since 2001), is the brand manufacturer of numerous branded products and cosmetics, including Nivea, Labello, Hansaplast, Eucerin, Florena, 8×4, atrix, La Prairie and tesa.
Attendees' job titles:
Head of Global Supply Chain Customer ManagementHead of Global Consumer Interaction ManagementConsumer Interaction Manager Head Of Customer Service
BSH stands for a portfolio of globally renowned household appliance brands such as Bosch, Siemens, Gaggenau and Neff as well as seven local brands. With our ecosystem brand Home Connect and service brands such as Simply Yummy and BlueMovement, we offer consumers digital services and sustainable solutions that improve your life at home.
Attendees' job titles:
Head of Service Management Solutions @Global Digital SolutionsSpecialist Technology Customer Service
The Customer Service & Call Center Verband Deutschland e. V. (CCV) is the voice of the German customer service and call and contact centre industry and its service providers. The industry, which employs over 560,000 people, includes both independent service centres and in-house call centres in companies. With its member companies, the CCV represents leading customer service units and call and contact centres from the retail, finance, industry and service sectors. As the largest association in this sector, it represents interests in the media and politics and is a recognised platform for the exchange of specialist information within the industry.
Attendees' job titles:
Manager Members & Sponsors
DATEV is more than just a green square, it is one of the largest software and IT service providers in Europe, headquartered in Nuremberg. Their 9,000 employees give their all to drive forward the digitalisation of their members‘ and customers’ business processes. As a cooperative, working together is particularly important to them. That's why their slogan is ‘Shaping the future. Together’. Because #WeareDATEV!
Attendees' job titles:
LeadmanagerinHead of cross-sectional projects
dean&david sets standards. For real change and a better future. Since its foundation in 2007, its mission has been to make the world a little bit better - by enabling more and more people to eat fresh, healthy, natural and yet fast.
Attendees' job titles:
Customer Service Specialist
The DERTOUR Group is an international travel group with headquarters in Cologne and another head office in Frankfurt am Main. Around 130 tour operators, travel agency chains, booking portals, incoming agencies, hotel companies and other companies with activities in 15 European countries belong to the Group.
Attendees' job titles:
Senior Vice President Customer Experience & Omnichannel
Attendees' job titles:
Head of Customer Care Management
Attendees' job titles:
Head of Service Concepts and Projects
Attendees' job titles:
Head of Quality Management
dm is a German drugstore chain based in Karlsruhe. With around 4,000 stores and around 80,000 employees, dm is the third-largest drugstore group in the world.
Attendees' job titles:
Team leader customer service international
Dräger is a German company based in Lübeck[2] which makes breathing and protection equipment, gas detection and analysis systems, and noninvasive patient monitoring technologies.
Attendees' job titles:
Head of Service Center and Technical Support DACH
Founded in Stuttgart in 1881 by Eduard Breuninger, E. Breuninger GmbH & Co. operates department stores in Germany under the name Breuninger. The company is positioned in the upscale market segment with a focus on textiles.
Attendees' job titles:
Head of Customer Service Business DevelopmentDirector Customer Success
Attendees' job titles:
Head of KPI Reporting & AnalysisVice PresidentSupervisorinHead of Digitalisation and Customer Solutions
eBay is a US company that operates one of the largest online marketplaces.
Attendees' job titles:
Head of Global Quality and Coaching Strategy & Operations
The EDEKA head office in Hamburg coordinates the strategic development of the EDEKA Group. It manages the national goods business as well as the successful 'Wir ♥ Lebensmittel' campaign. Numerous impulses for the realization of cross-network goals come from here. Nationwide, around 3,400 independent retailers give the EDEKA brand a face. They are supported by seven wholesale companies with a diverse range of products and extensive services. In 2023, EDEKA generated sales of 70.7 billion euros with more than 11,000 stores and around 410,700 employees. With around 19,220 trainees, EDEKA is one of the leading training providers in Germany.
Attendees' job titles:
Project Manager Customer ServiceGroup Manager Customer and Online Services
Ergo Group Aktiengesellschaft is an internationally active insurance group headquartered in Düsseldorf.
Attendees' job titles:
Head of Digital Factory DepartmentProductowner/ Ideationlead Digital FactoryAccount-Manager Voice & Conversation
EWE is a utility company specialising in electricity, natural gas, telecommunications and information technology. EWE is organised as a German stock corporation and is one of the largest energy supply companies in Germany.
Attendees' job titles:
Project portfolio managerTeam leader order managementCommercial clerk in complaints management Head of Customer Service Centre Quality & Knowledge Head of Customer Service
Attendees' job titles:
Head of Customer Service
Fuchs Petrolub SE is a German multinational manufacturer of lubricants, and related speciality products.
Attendees' job titles:
Vice President Customer ServiceApplication Manager
Attendees' job titles:
Head of Customer Service Management DACH RegionService Delivery Team Lead
GE HealthCare is a global medical technology company.
Attendees' job titles:
General Manager Services DACHDigital Service Leader
Hager SE is the parent company of Hager Group, a manufacturer of electrical installation materials based in Blieskastel, Germany. Hager is wholly owned by the Hager family.
Attendees' job titles:
Head of Group Customer Service
Hansgrohe SE is a German manufacturer of sanitary technology products such as taps, showers, thermostats, drains and bathroom accessories.
Attendees' job titles:
Head of Controlling & Service Germany
Körber AG, headquartered in Hamburg, is a management holding company that manages the Körber Group as a stock corporation with the four Business Areas Digital, Pharma, Supply Chain and Technologies. With more than 12,000 employees.
Attendees' job titles:
Vice President Customer Service
LBBW is a medium-sized universal bank. As a financial partner, it understands the business model and strategy of its customers. Their business is our business. This enables them to fulfil their role as a sparring partner and companion. Always at eye level, pragmatically and as quickly as possible. LBBW thinks in terms of solutions rather than products: What is the best possible path for the customer? They find this path - and take it together.
Attendees' job titles:
Cluster Manager
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (data center, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere.
Attendees' job titles:
DACH Service Market Leader
Lidl is one of the leading companies in food retailing & currently operates around 11,550 shops in 32 countries worldwide. In Germany, around 100,000 colleagues work passionately to make Lidl possible - at its headquarters in Neckarsulm, in the 39 regional companies & logistics centres and in its more than 3,250 shops throughout Germany.
Attendees' job titles:
International Job Rotation - Customer Care
Liebherr is a family-run group of companies with its headquarters in Bulle (Switzerland). The Group is organised on a decentralised basis and comprises eleven business divisions, which are managed operationally by divisional parent companies: Earthmoving, Mining, Mobile Cranes, Tower Cranes, Concrete Technology, Maritime Cranes, Machine Tools and Automation Systems, Aerospace and Transport Technology, Components, Domestic Appliances and Hotels.
Attendees' job titles:
Vice President MRO Operation & Strategic InvestmentsProject CoordinatorGeneral Manager, Customer Service Maritime CranesBusiness AnalystHead of Customer Service, Ship and Port Cranes
LOTTO24 is Germany's leading lottery e-commerce provider on a mission to reinvent the online lottery business. As part of the ZEAL Group, they also invest in disruptive international companies to change the game with innovative and engaging products. Their 150+ multicultural employees are empowered to act like real owners and play as a team based on trust and respect.
Attendees' job titles:
Teamlead Customer Support
Lufthansa Technik AG is a provider of aircraft MRO services with 50 locations worldwide.
Attendees' job titles:
Head of Customer Service and Account Management EMEADirector In-Service Support
Lyreco is a French family business based in Marly, which manufactures office supplies and has also been trading in personal protective equipment and business and office equipment since 2013.
Attendees' job titles:
Head of Customer Care
Miele is a German manufacturer of high-end domestic appliances and commercial equipment, headquartered in Gütersloh, Ostwestfalen-Lippe.
Attendees' job titles:
Product Specialist Technical Management Customer Service
Attendees' job titles:
Senior Managerin Customer Care Product
mkk - meine Krankenkasse Körperschaft des öffentlichen Rechts (formerly BKK VBU) is a German company health insurance fund based in Berlin.
Attendees' job titles:
Head of Sales and ServiceCenter
Nestlé is the world's largest food company and the largest industrial company in Switzerland.
Attendees' job titles:
Team Lead Customer ServiceSales ManagerCustomer Supply Chain Manager
Obi Group Holding SE & Co. KGaA is a German DIY retail chain operating throughout Europe.
Attendees' job titles:
Head of Service Development & Business OperationsHead of Customer Care Management
Otto (also Otto Group) is a German retail and service company based in Hamburg, which is active worldwide in the retail, finance and logistics and mail order sectors.
Attendees' job titles:
Division Manager Customer Service After-SalesSenior Vendor Manager
Attendees' job titles:
Senior Vice President Customer Service
Payback is a bonus system or a customer card / app that has been in existence in Germany since March 2000 and in Austria since May 2018 as well as in Italy, Poland and Mexico and is a brand of the operating company Payback GmbH.
Attendees' job titles:
Director Customer ServicesDirector Operations Germany & Austria
PERI has been a family-owned company on the market for over 50 years and has always been a pioneer in formwork and scaffolding technology. What has made them successful is that in everything they do, they think of the benefit to their customers. Cooperation based on partnership and trust is a fundamental value in their company and therefore also the basis of their customer relationships.
Attendees' job titles:
Head of Customer Service
Pluxee is the leading global service provider (IT HR service provider) in the field of employee loyalty and engagement programmes. Around 6000 employees, listed on the Paris stock exchange and offers solutions such as restaurant vouchers, VISA benefit cards, bike benefits, fitness benefits, etc. to increase employee satisfaction and retention.
Attendees' job titles:
Director Customer Experience & Care Germany & Austria
PricewaterhouseCoopers GmbH Wirtschaftsprüfungsgesellschaft (PwC) is a German company based in Frankfurt am Main. Its core services are auditing and audit-related services, tax consulting as well as traditional corporate and management consulting, transaction consulting and corporate finance.
Attendees' job titles:
Manager | Prokurist - Digital & Data-Driven Marketing, Marketing Technology ConsultantSenior Manager Customer Transformation | Management Consulting
s.Oliver, legally s.Oliver Bernd Freier GmbH & Co. KG, is a German fashion company headquartered in Rottendorf that sells apparel, shoes, accessories, jewellery, fragrances and eyewear worldwide.
Attendees' job titles:
Head of Customer Sales & ServiceTeamleader Customer Center
Samsung Electronics is one of the largest electronics companies in the world and is part of the South Korean Samsung Group, which is headquartered in Seoul. Samsung Electronics has 197 branches in 84 countries and employs around 270,000 people.
Attendees' job titles:
Service Sales Manager
Attendees' job titles:
Head of Remote Services Center EMEA
Attendees' job titles:
Managing Director
Attendees' job titles:
Head of Service Operations
Attendees' job titles:
Head of Customer Success Reseller
Attendees' job titles:
Coordinator of complaints managementTeamlead ServiceHead of Customer CareHead of Service CentreHead of Central IT
Tchibo Mobil is a German mobile phone discounter. The company was launched in October 2004 as a joint venture between Tchibo and Telefónica Germany, making it the first mobile phone discounter in Germany.
Attendees' job titles:
Senior Product OwnerProject Operations AssistantHead of Customer Experience & DevOps
TÜV Rheinland AG is an internationally active, independent testing service provider based in Cologne. TÜV Rheinland operates as a technical testing organisation in the areas of safety, efficiency and quality. TÜV Rheinland is the most internationally orientated of the three competing TÜV groups in Germany.
Attendees' job titles:
Head of Operations
Attendees' job titles:
Director Customer Experience & Excellence DACH
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