This is an excerpt of the attendees of Service Summit 2024
Artivion is a distributor of cryogenically preserved human tissues for cardiac and vascular transplant applications and develops medical devices. Among its products are human heart valves, which are treated to remove excess cellular material and antigens, and BioGlue surgical adhesive.
Attendees' job titles:
Director Customer Service EMEA
Beiersdorf, with its two business segments Consumer and tesa (an independent subgroup since 2001), is the brand manufacturer of numerous branded products and cosmetics, including Nivea, Labello, Hansaplast, Eucerin, Florena, 8×4, atrix, La Prairie and tesa.
Attendees' job titles:
Head of Customer Operations
The DERTOUR Group is an international travel group with headquarters in Cologne and another head office in Frankfurt am Main. Around 130 tour operators, travel agency chains, booking portals, incoming agencies, hotel companies and other companies with activities in 15 European countries belong to the Group.
Attendees' job titles:
Senior Vice President Customer Experience & Omnichannel
Attendees' job titles:
Head of Customer Care Management
Attendees' job titles:
Head of Service Concepts and Projects
Attendees' job titles:
Head of Quality Management
Dräger is a German company based in Lübeck[2] which makes breathing and protection equipment, gas detection and analysis systems, and noninvasive patient monitoring technologies.
Attendees' job titles:
Head of Service Center and Technical Support DACH
Founded in Stuttgart in 1881 by Eduard Breuninger, E. Breuninger GmbH & Co. operates department stores in Germany under the name Breuninger. The company is positioned in the upscale market segment with a focus on textiles.
Attendees' job titles:
Head of Customer Service Business Development
Attendees' job titles:
Global Head of Operations
Attendees' job titles:
Account-Manager Voice & Conversation
Attendees' job titles:
Head of Customer Service
Attendees' job titles:
Vice President Customer Service
Attendees' job titles:
Service Delivery Team Lead
Attendees' job titles:
General Manager Services D-A-CH
Hager SE is the parent company of Hager Group, a manufacturer of electrical installation materials based in Blieskastel, Germany. Hager is wholly owned by the Hager family.
Attendees' job titles:
Head of Group Customer Service
Hansgrohe SE is a German manufacturer of sanitary technology products such as taps, showers, thermostats, drains and bathroom accessories.
Attendees' job titles:
Head of Controlling & Service Germany
Körber AG, headquartered in Hamburg, is a management holding company that manages the Körber Group as a stock corporation with the four Business Areas Digital, Pharma, Supply Chain and Technologies. With more than 12,000 employees.
Attendees' job titles:
Vice President Customer Service
Liebherr is a family-run group of companies with its headquarters in Bulle (Switzerland). The Group is organised on a decentralised basis and comprises eleven business divisions, which are managed operationally by divisional parent companies: Earthmoving, Mining, Mobile Cranes, Tower Cranes, Concrete Technology, Maritime Cranes, Machine Tools and Automation Systems, Aerospace and Transport Technology, Components, Domestic Appliances and Hotels.
Attendees' job titles:
Vice President MRO Operation & Strategic Investments
Lufthansa Technik AG is a provider of aircraft MRO services with 50 locations worldwide.
Attendees' job titles:
Head of Customer Service and Account Management EMEA
Lyreco is a French family business based in Marly, which manufactures office supplies and has also been trading in personal protective equipment and business and office equipment since 2013.
Attendees' job titles:
Head of Customer Care
mkk - meine Krankenkasse Körperschaft des öffentlichen Rechts (formerly BKK VBU) is a German company health insurance fund based in Berlin.
Attendees' job titles:
Head of Sales and ServiceCenter
Nestlé is the world's largest food company and the largest industrial company in Switzerland.
Attendees' job titles:
Team Lead Customer Service
Attendees' job titles:
Head of Service Development & Business Operations
Otto (also Otto Group) is a German retail and service company based in Hamburg, which is active worldwide in the retail, finance and logistics and mail order sectors.
Attendees' job titles:
Head of Relation Centre & Key AccountHead of Consulting & Credit
Attendees' job titles:
Senior Vice President Customer Service
Payback is a bonus system or a customer card / app that has been in existence in Germany since March 2000 and in Austria since May 2018 as well as in Italy, Poland and Mexico and is a brand of the operating company Payback GmbH.
Attendees' job titles:
Director Customer ServicesDirector Operations Germany & Austria
Pluxee is the leading global service provider (IT HR service provider) in the field of employee loyalty and engagement programmes. Around 6000 employees, listed on the Paris stock exchange and offers solutions such as restaurant vouchers, VISA benefit cards, bike benefits, fitness benefits, etc. to increase employee satisfaction and retention.
Attendees' job titles:
Director Customer Experience & Care Germany & Austria
Attendees' job titles:
Head of Customer Sales & Service
Samsung Electronics is one of the largest electronics companies in the world and is part of the South Korean Samsung Group, which is headquartered in Seoul. Samsung Electronics has 197 branches in 84 countries and employs around 270,000 people.
Attendees' job titles:
Service Sales Manager
Attendees' job titles:
Head of Remote Services Center EMEA
Attendees' job titles:
Managing Director
Attendees' job titles:
Head of Service Operations
Attendees' job titles:
Head of Customer Success Reseller
Attendees' job titles:
Head of Customer Care
Tchibo Mobil is a German mobile phone discounter. The company was launched in October 2004 as a joint venture between Tchibo and Telefónica Germany, making it the first mobile phone discounter in Germany.
Attendees' job titles:
Head of Customer Experience & DevOps
TÜV Rheinland AG is an internationally active, independent testing service provider based in Cologne. TÜV Rheinland operates as a technical testing organisation in the areas of safety, efficiency and quality. TÜV Rheinland is the most internationally orientated of the three competing TÜV groups in Germany.
Attendees' job titles:
Head of Operations
Attendees' job titles:
Director Customer Experience & Excellence DACH