Leverage the Summit to grow your B2B network with valuable contacts and potential partners in the customer service industry. Gain insights into the latest trends and strategies, and hear groundbreaking innovations from renowned speakers.
As a leading conference and exhibition, the Summit offers exclusive insights and the opportunity to engage directly with C-level executives. Acquire practical insights and best practices on key industry topics through inspiring presentations, engaging panel discussions, and deep dives with leading experts and innovators.
Shape the future with us.
Expand your network: Forge valuable connections, find potential collaborators or clients, and enhance both your professional and personal network.
Deepen your knowledge: Gain a comprehensive understanding of the latest discussions, strategies, trends, and solutions in sustainable innovation and transformation, and learn from best practices.
Be inspired: Listen to high-profile speakers and learn from industry leaders, innovators, and renowned entrepreneurs in various formats.
This is an excerpt of the attendees of Service Summit 2025
The ADAC, officially the Allgemeiner Deutscher Automobil-Club, is Europe's largest automobile association. The ADAC is the largest verein (club) in Germany, with around 21 million members.
Attendees' job titles:
Tribe Lead for Product and Process Management
Beiersdorf, with its two business segments Consumer and tesa (an independent subgroup since 2001), is the brand manufacturer of numerous branded products and cosmetics, including Nivea, Labello, Hansaplast, Eucerin, Florena, 8×4, atrix, La Prairie and tesa.
Attendees' job titles:
Head of Consumer Centricity
Cisco Systems, Inc., commonly known as Cisco, is an American-based multinational technology conglomerate corporation headquartered in San Jose, California. Integral to the growth of Silicon Valley, Cisco develops, manufactures, and sells networking hardware, software, telecommunications equipment and other high-technology services and products.
Attendees' job titles:
Specialist Customer Experience
Deutsche Glasfaser Holding GmbH is a telecommunications company founded in 2011. The company operates the expansion of FTTH fibre optic networks to the home and is a telecommunications service provider in the areas of Internet, television and telephony.
Attendees' job titles:
Head of Service Operations & Analytics
Attendees' job titles:
Head of Service Concepts and Projects
Fielmann Group AG is a German optician based in Hamburg.
Attendees' job titles:
Director Customer Service
Freenet AG is a German telecommunications and web content provider. The company was formerly a subsidiary of Mobilcom [de]. In 2004, its EBITDA was 471.5 million euro. In 2007, Freenet.de merged with Mobilcom, a deal which took around two years to complete, and the resulting company changed its name to Freenet AG.
Attendees' job titles:
Head of Customer Service Management
Attendees' job titles:
Head of projects & customer operations
GE HealthCare is a global medical technology company.
Attendees' job titles:
General Manager Services D-A-CH
LichtBlick SE is an energy supply company based in Hamburg
Attendees' job titles:
Head of Customer Service & Market Communication
Lufthansa Technik AG is a provider of aircraft MRO services with 50 locations worldwide.
Attendees' job titles:
Director In-Service Support
Marc O'Polo is an international fashion company based in Stephanskirchen. The brand sees itself as a casual lifestyle brand and is known for modern casual wear.
Attendees' job titles:
Group Manager Customer Service B2C
Attendees' job titles:
Senior Managerin Customer Care Product
The OKE Group develops and produces technical plastic components primarily for the automotive, electronics and furniture industries.
Attendees' job titles:
Head Of Sales
Attendees' job titles:
Chief Sales Officer - Corporates
Payone GmbH is a German payment service provider and thus a provider of cashless payment solutions with headquarters in Frankfurt am Main.
Attendees' job titles:
Head of Digitalization & Process
s.Oliver, legally s.Oliver Bernd Freier GmbH & Co. KG, is a German fashion company headquartered in Rottendorf that sells apparel, shoes, accessories, jewellery, fragrances and eyewear worldwide.
Attendees' job titles:
Head of Customer Sales & ServiceTeamleader Customer Center
The SIGNAL IDUNA Group offers insurance and financial services. The group was created through the merger of the Dortmund-based Signal Versicherungen and the Hamburg-based Iduna Nova Group on 1 July 1999. The companies of these two groups have been under one management ever since.
Attendees' job titles:
Head of Growth Digital Service
The Quality Group GmbH is a German company that manufactures and distributes food supplements and foodstuffs. The company is known for its brands such as More Nutrition, ESN and Foodist and acts as a holding company.
Attendees' job titles:
Head of Customer Service
Attendees' job titles:
Global Customer Service Manager
Attendees' job titles:
Vice President of Customer Success
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