Service Summit - Attendees

Artivion

Artivion is a distributor of cryogenically preserved human tissues for cardiac and vascular transplant applications and develops medical devices. Among its products are human heart valves, which are treated to remove excess cellular material and antigens, and BioGlue surgical adhesive.

Attendees' job titles:
Director Customer Service EMEA

Beiersdorf

Beiersdorf, with its two business segments Consumer and tesa (an independent subgroup since 2001), is the brand manufacturer of numerous branded products and cosmetics, including Nivea, Labello, Hansaplast, Eucerin, Florena, 8×4, atrix, La Prairie and tesa.

Attendees' job titles:
Head of Customer Operations

DERTOUR Group

The DERTOUR Group is an international travel group with headquarters in Cologne and another head office in Frankfurt am Main. Around 130 tour operators, travel agency chains, booking portals, incoming agencies, hotel companies and other companies with activities in 15 European countries belong to the Group.

Attendees' job titles:
Senior Vice President Customer Experience & Omnichannel

Deutsche Bahn

The Deutsche Bahn AG is the national railway company of Germany.

Attendees' job titles:
Head of Customer Care Management

Deutsche Telekom

Deutsche Telekom AG is a German telecommunications company that is headquartered in Bonn and is the largest telecommunications provider in Europe by revenue.

Attendees' job titles:
Head of Service Concepts and Projects

DHL Deutsche Post

The Deutsche Post AG, operating under the trade name Deutsche Post DHL Group, is a German multinational package delivery and supply chain management company headquartered in Bonn, Germany.

Attendees' job titles:
Head of Quality Management

Dräger

Dräger is a German company based in Lübeck[2] which makes breathing and protection equipment, gas detection and analysis systems, and noninvasive patient monitoring technologies.

Attendees' job titles:
Head of Service Center and Technical Support DACH

E. Breuninger

Founded in Stuttgart in 1881 by Eduard Breuninger, E. Breuninger GmbH & Co. operates department stores in Germany under the name Breuninger. The company is positioned in the upscale market segment with a focus on textiles.

Attendees' job titles:
Head of Customer Service Business Development

E.ON

The listed E.ON SE is the holding company of a German energy group based in Essen. The company is mainly active in energy networks, energy services, renewable energies and the operation and dismantling of German nuclear power plants.

Attendees' job titles:
Global Head of Operations

Ergo Group

Ergo Group Aktiengesellschaft is an internationally active insurance group headquartered in Düsseldorf.

Attendees' job titles:
Account-Manager Voice & Conversation

freenet

Freenet AG is a German telecommunications and web content provider. The company was formerly a subsidiary of Mobilcom [de]. In 2004, its EBITDA was 471.5 million euro. In 2007, Freenet.de merged with Mobilcom, a deal which took around two years to complete, and the resulting company changed its name to Freenet AG.

Attendees' job titles:
Head of Customer Service

FUCHS

Fuchs Petrolub SE is a German multinational manufacturer of lubricants, and related speciality products.

Attendees' job titles:
Vice President Customer Service

FUJITSU

Fujitsu is a Japanese multinational information and communications technology equipment and services corporation.

Attendees' job titles:
Service Delivery Team Lead

GE Healthcare

GE HealthCare is a global medical technology company.

Attendees' job titles:
General Manager Services D-A-CH

Hager Group

Hager SE is the parent company of Hager Group, a manufacturer of electrical installation materials based in Blieskastel, Germany. Hager is wholly owned by the Hager family.

Attendees' job titles:
Head of Group Customer Service

Hansgrohe

Hansgrohe SE is a German manufacturer of sanitary technology products such as taps, showers, thermostats, drains and bathroom accessories.

Attendees' job titles:
Head of Controlling & Service Germany

Körber Pharma

Körber AG, headquartered in Hamburg, is a management holding company that manages the Körber Group as a stock corporation with the four Business Areas Digital, Pharma, Supply Chain and Technologies. With more than 12,000 employees.

Attendees' job titles:
Vice President Customer Service

Liebherr Group

Liebherr is a family-run group of companies with its headquarters in Bulle (Switzerland). The Group is organised on a decentralised basis and comprises eleven business divisions, which are managed operationally by divisional parent companies: Earthmoving, Mining, Mobile Cranes, Tower Cranes, Concrete Technology, Maritime Cranes, Machine Tools and Automation Systems, Aerospace and Transport Technology, Components, Domestic Appliances and Hotels.

Attendees' job titles:
Vice President MRO Operation & Strategic Investments

Lufthansa Technik

Lufthansa Technik AG is a provider of aircraft MRO services with 50 locations worldwide.

Attendees' job titles:
Head of Customer Service and Account Management EMEA

Lyreco Deutschland

Lyreco is a French family business based in Marly, which manufactures office supplies and has also been trading in personal protective equipment and business and office equipment since 2013.

Attendees' job titles:
Head of Customer Care

mkk – meine krankenkasse

mkk - meine Krankenkasse Körperschaft des öffentlichen Rechts (formerly BKK VBU) is a German company health insurance fund based in Berlin.

Attendees' job titles:
Head of Sales and ServiceCenter

Nestlé

Nestlé is the world's largest food company and the largest industrial company in Switzerland.

Attendees' job titles:
Team Lead Customer Service

OBI next

OBI next is part of OBI and pushes digitalisation and innovation in the DIY market.

Attendees' job titles:
Head of Service Development & Business Operations

Otto Group

Otto (also Otto Group) is a German retail and service company based in Hamburg, which is active worldwide in the retail, finance and logistics and mail order sectors.

Attendees' job titles:
Head of Relation Centre & Key AccountHead of Consulting & Credit

Parship Group

Founded in 2000, Parship went online on 14 February 2001 (Valentine's Day). In collaboration with psychologist Hugo Schmale of the University of Hamburg, a questionnaire and associated profile-matching algorithm was developed with the purpose of bringing like-minded couples together. On Schmale's initiative, the matching algorithm is based both on behavioristic principles and on psychoanalytical theories of personality.

Attendees' job titles:
Senior Vice President Customer Service

Payback

Payback is a bonus system or a customer card / app that has been in existence in Germany since March 2000 and in Austria since May 2018 as well as in Italy, Poland and Mexico and is a brand of the operating company Payback GmbH.

Attendees' job titles:
Director Customer ServicesDirector Operations Germany & Austria

Pluxee Deutschland

Pluxee is the leading global service provider (IT HR service provider) in the field of employee loyalty and engagement programmes. Around 6000 employees, listed on the Paris stock exchange and offers solutions such as restaurant vouchers, VISA benefit cards, bike benefits, fitness benefits, etc. to increase employee satisfaction and retention.

Attendees' job titles:
Director Customer Experience & Care Germany & Austria

s.Oliver

s.Oliver, legally s.Oliver Bernd Freier GmbH & Co. KG, is a German fashion company headquartered in Rottendorf that sells apparel, shoes, accessories, jewellery, fragrances and eyewear worldwide.

Attendees' job titles:
Head of Customer Sales & Service

Samsung Electronics

Samsung Electronics is one of the largest electronics companies in the world and is part of the South Korean Samsung Group, which is headquartered in Seoul. Samsung Electronics has 197 branches in 84 countries and employs around 270,000 people.

Siemens

Siemens AG is a German multinational conglomerate corporation and the largest industrial manufacturing company in Europe headquartered in Munich with branch offices abroad. The principal divisions of the corporation are Industry, Energy, Healthcare (Siemens Healthineers), and Infrastructure & Cities, which represent the main activities of the corporation.

Attendees' job titles:
Service Sales Manager

Siemens Healthineers

Siemens Healthineers is a German medical device company. It is the parent company for several medical technology companies.

Attendees' job titles:
Head of Remote Services Center EMEA

Sky Deutschland

Sky Deutschland GmbH, branded as Sky, is a German media company that operates a direct broadcast satellite Pay TV platform in Germany, Austria and Switzerland (through Sky Switzerland). It provides a collection of basic and premium digital subscription television channels of different categories via satellite and cable television.

Attendees' job titles:
Managing Director

Sodexo

Sodexo Group is a listed French catering, mass catering and facilities management company. Sodexo operates these services for asylum centres, public authorities, prisons, industrial companies, kindergartens and day-care centres, hospitals, military bases, rehabilitation clinics, schools, retirement and nursing homes.

Attendees' job titles:
Head of Service Operations

StepStone

Founded in 1996, StepStone is one of the most successful online job board businesses today and operates in over 20 countries.

Attendees' job titles:
Head of Customer Success Reseller

Studienkreis

Studienkreis is a tutoring company founded in 1974 and based in Bochum. Alongside Schülerhilfe, Studienkreis is one of the leading commercial providers of tutoring in Germany and German-speaking countries.

Attendees' job titles:
Head of Customer Care

Tchibo Mobilfunk

Tchibo Mobil is a German mobile phone discounter. The company was launched in October 2004 as a joint venture between Tchibo and Telefónica Germany, making it the first mobile phone discounter in Germany.

Attendees' job titles:
Head of Customer Experience & DevOps

TÜV Rheinland Group

TÜV Rheinland AG is an internationally active, independent testing service provider based in Cologne. TÜV Rheinland operates as a technical testing organisation in the areas of safety, efficiency and quality. TÜV Rheinland is the most internationally orientated of the three competing TÜV groups in Germany.

Attendees' job titles:
Head of Operations

Unilever

Unilever is a Dutch-British corporation headquartered in London and Rotterdam. The company is one of the world's largest manufacturers of consumer goods. The main business areas include the production of food, cosmetics, personal care and household and textile care products.

Attendees' job titles:
Director Customer Experience & Excellence DACH

vivida bkk

Würth-Gruppe

The Würth Group is active in the wholesale and manufacture of fastening and assembly technology and is also active in related business areas, including electrical wholesale, electronics and financial services.

Attendees' job titles:
Team leader customer service

Zattoo

Zattoo is a TV platform for IP-based transmission of television channels and video on demand content to a variety of devices. The company headquarters are located in Zurich.

Attendees' job titles:
Head Of Customer Service