This is an excerpt of the attendees of Service Summit 2022
AB Enzymes is an industrial biotech company specialized in enzymes and their applications. The company is part of Associated British Foods and represented worldwide.
Attendees' job titels:
Head of Customer Service and Logistics
ABL is one of the pioneers of electric mobility. The independent family business produces wallboxes and charging columns for private, semi-public and public use.
Attendees' job titels:
Head Of Customer Service
About You SE & Co. KG is a German fashion online retailer based in Hamburg.[1] Founded in 2014 as a subsidiary of Otto Group, in 2018 its status changed to that of a portfolio company due to a shift in the shareholder balance. Besides Germany, the retailer is active in 24 European countries.
Attendees' job titels:
Head Of Customer Service
ARAG SE is a European insurance group. ARAG stands for Allgemeine Rechtsschutzversicherungs Aktiengesellschaft. "SE" stands for "Societas Europaea". The ARAG Group employs nearly 4,300 people worldwide. The Group reported premium income and revenues of over 1.469 billion Euro in 2011. ARAG is the largest family-owned German insurance group, with a portfolio of 5.8 million policies in the 2009 business year. The Group's international legal insurance business accounts for 2.3 million policies alone, making it the second-largest legal insurer in the world. The Group's total insurance business was 8 million policies in 2019, 4.4 million of which were outside Germany.
Attendees' job titels:
Head of Customer Service
Arthrex, Inc. is a U.S. medical device company founded in Munich, Germany in 1981 and headquartered in Naples, Florida. The privately held company currently employs over 6,000 people in 29 offices worldwide.
Attendees' job titels:
Senior Manager Customer Operations EMEATeam Manager Customer Service International
Arvato Supply Chain Solutions is the leading international provider in the field of supply chain management and e-commerce.
Attendees' job titels:
Director Key Account Management & Customer ServiceSenior Manager Digital Solutions
BASF SE, headquartered in Ludwigshafen am Rhein, Germany, is a listed chemical company.
Attendees' job titels:
Head of Customer Service EMEATeam Leader Customer Service
Baur Versand was founded in 1925 by the trained shoe merchant Friedrich Baur; initially as a pure and first shoe mail order company in Germany. At that time, Burgkunstadt was dominated by the shoe industry. Baur Versand was the first in Germany to introduce collective ordering, in which one customer takes over parts of the distribution function and co-orders for others. In 1935, Baur introduced installment payments and an eight-day return policy. The mail order company subsequently expanded its range to include textiles and hard goods and became one of the largest mail order companies in Germany. After the death of the childless Friedrich Baur, the company was incorporated into the Friedrich Baur Foundation in 1965.
Attendees' job titels:
Head of Customer service operational control
Bible TV is a pioneer in spreading Christian contributions. The independent media platform stands for the lived Christian faith for people of all origins and ages in the German-speaking world. For their users, they combine linear, 24-hour free-TV programming with innovative digital offerings.
Attendees' job titels:
Chief Operating Officer
Bosch Service Solutions is a leading provider of business process outsourcing. They provide support in optimizing processes - in four core areas: Customer Experience Services, Mobility Services, Monitoring Services, and Business Services. In addition, Bosch Service Solutions develops, implements, and operates new business models together with customers.
Attendees' job titels:
Director - Digital and Automation InnovationHead of Sales I Customer Experience Solutions ManagerVice President
British Airways is the UK's largest international scheduled airline, flying to nearly 600 destinations around the world.
Attendees' job titels:
Customer Service Teamleader
Cisco Systems, Inc., commonly known as Cisco, is an American-based multinational technology conglomerate corporation headquartered in San Jose, California. Integral to the growth of Silicon Valley, Cisco develops, manufactures, and sells networking hardware, software, telecommunications equipment and other high-technology services and products.
Attendees' job titels:
Customer Experience Partner Specialist
Dachser Group SE & Co. KG is a German freight company, founded by Thomas Dachser in 1930, with its headquarters in Kempten in the Allgäu region. In January 2005, Thomas Dachser's grandson, Bernhard Simon, took over as Head of the Management Board. DACHSER is involved in the European Logistics, Air & Sea Logistics and Food Logistics business segments. In contract logistics, the group provides transport, warehousing and value-added services.
Attendees' job titels:
Head of Strategic MarketingTeamleader Product & Customer Service Management
Deutsche Telekom AG is a German telecommunications company that is headquartered in Bonn and is the largest telecommunications provider in Europe by revenue.
Attendees' job titels:
Head of Service Concepts and Projects
The Deutsche Post AG, operating under the trade name Deutsche Post DHL Group, is a German multinational package delivery and supply chain management company headquartered in Bonn, Germany.
Attendees' job titels:
Managerin IT Customer Service
The six blood donation services of the DRK are the pioneers of blood donation in Germany and they are still jointly responsible for providing patients with life-saving blood preparations throughout Germany.
Attendees' job titels:
Head of Department Customer Service
EIGENSONNE brings clean, smart energy to every roof - with customized photovoltaic systems and energy storage systems.
Attendees' job titels:
Head of Customer Service
EnBW Energie Baden-Württemberg AG is a listed energy supply company based in Karlsruhe.
Attendees' job titels:
Head Of Customer ServiceHead of Virtual Power Plant
Ergo Group Aktiengesellschaft is an internationally active insurance group headquartered in Düsseldorf.
Attendees' job titels:
Account-Manager Voice & Conversation
Evonik Industries AG is a listed German company. It emerged from the so-called "white sector" (chemicals, energy and real estate) of RAG Aktiengesellschaft (formerly Ruhrkohle AG) in 2006.
Attendees' job titels:
Head of Customer Service Development & Specialization Modules
Exporo was purposely built to serve self-directed investors instead of institutional ones. It offers investors an overview of real estate projects in which they can invest using their digital platform.
Attendees' job titels:
Head of CRM & Service
GE Power Conversion (formerly Converteam), based in Massy near Paris, is a French subsidiary of the General Electric group for electric drive and automation solutions.
Attendees' job titels:
Sales and Commercial Leader Service
H&M is a Swedish textile trading company from Stockholm. Through retail stores and the online store, H&M offers clothing, accessories and shoes for women, men and children, as well as home accessories worldwide.
Attendees' job titels:
Team Leader - Customer Service
Hamburg Süd A/S, short Hamburg Süd, is a shipping company based in Hamburg, Germany.
Attendees' job titels:
Manager Customer Service Export
HolidayCheck AG, based in Bottighofen TG (Switzerland), operates travel booking and hotel rating portals on the Internet. Its main business model is the commission-based brokerage of package tours, hotels and rental cars and the referral of Internet users to other booking portals. The company is rooted in an online hotel rating platform. Integrated into the booking portal, it offers information and exchange of opinions on travel and vacation as the largest German-language hotel rating portal.
Attendees' job titels:
Director Customer Service
home24 SE is an online mail order company for furniture, garden furniture and home accessories based in Berlin.
Attendees' job titels:
Head of customer service
Horváth is an independent, international management consulting company with about 1000 employees worldwide and over 215 million Euro in sales. The company was founded in Stuttgart in 1981 and currently has offices in Germany (Berlin, Düsseldorf, Frankfurt, Hamburg, Munich, Stuttgart), Austria (Vienna), Hungary (Budapest), Romania (Bucharest), Switzerland (Zurich), Saudi Arabia (Riyadh), the United Arab Emirates (Abu Dhabi, Dubai), and the United States of America (Atlanta). The firm specializes in performance management and transformation across whole companies, in individual business areas or in functions such as sales, operations, procurement, controlling & finance, HR and IT.
Attendees' job titels:
Telecommunication/ Customer Experience & Success/ Digital Transformation of Service
The hubergroup is one of the leading international specialists for solutions and technologies relating to printing inks, printing auxiliaries and raw materials
Attendees' job titels:
Head of Customer Service International
Ionos SE, headquartered in Montabaur, is a German Internet service provider that became known as 1&1 Internet AG - later 1&1 Internet SE - primarily for its web hosting and DSL products. The company is part of the United Internet Group.
Attendees' job titels:
Senior Customer Experience Manager
Janssen-Cilag is a research-based pharmaceutical company based in Neuss. The company employs around 1,000 people throughout Germany and generated sales of EUR 2. 17 billion in 2020.
Attendees' job titels:
Customer Service Specialist
The company was founded in 2007 and is an internet service provider. In addition to the homepage building kits, online shops, search engine optimization and logo design are also offered.
Attendees' job titels:
Customer Service Team Lead
LANXESS AG, headquartered in Cologne, Germany, is a specialty chemicals group.
Attendees' job titels:
Global Head of Customer Service
Lease a Bike Germany is part of Bike Mobility Services GmbH ("BMS"), a subsidiary of Derby Cycle Holding GmbH and thus belongs to Pon Holdings B.V. BMS offers various, individual services and services in the areas of leasing, financing and insurance around the topic of mobility with the bicycle/pedelec/e-bike. lease-a-bike.de
Attendees' job titels:
Head of Customer Service & Claims Management
Lekkerland SE & Co. KG is a German wholesale company for food, beverages, tobacco products, telecommunications and non-food.
Attendees' job titels:
Director Customer Service / Strategy & Development
Lufthansa Technik AG is a provider of aircraft MRO services with 50 locations worldwide.
Attendees' job titels:
Deputy Head of Customer ServiceHead Of Customer ServiceHead of Customer Service/ Account- and Supply Chain Management EMEA
MA micro automation is one of the leading international companies in automation technology and offers individual solutions for medical technology.
Attendees' job titels:
Head of Sales & Marketing/ Head of Customer Service
Microsoft Corporation is an American multinational technology corporation which produces computer software, consumer electronics, personal computers, and related services headquartered at the Microsoft Redmond campus located in Redmond, Washington, United States. Its best-known software products are the Windows line of operating systems, the Microsoft Office suite, and the Internet Explorer and Edge web browsers.
Attendees' job titels:
Technical Specialist
Miele is a German manufacturer of high-end domestic appliances and commercial equipment, headquartered in Gütersloh, Ostwestfalen-Lippe. The company was founded in 1899 by Carl Miele and Reinhard Zinkann, and it has always been a family-owned and run company.
Attendees' job titels:
Global Customer Service Strategist
Novozymes is the world leader in bioinnovation. With their partners they innovate new solutions and rethink industries around the world. Their industrial enzymes, microorganisms and other proteins allow our customers to achieve more efficient use of raw materials, reduce energy consumption, replace traditional chemicals with more sustainable alternatives, and offer higher-quality products.
Attendees' job titels:
Customer Service & Logistics Coordinator
Founded in 2000, Parship went online on 14 February 2001 (Valentine's Day). In collaboration with psychologist Hugo Schmale of the University of Hamburg, a questionnaire and associated profile-matching algorithm was developed with the purpose of bringing like-minded couples together. On Schmale's initiative, the matching algorithm is based both on behavioristic principles and on psychoanalytical theories of personality.
Attendees' job titels:
Senior Vice President Customer Service
Payback is a bonus system or a customer card / app that has been in existence in Germany since March 2000 and in Austria since May 2018 as well as in Italy, Poland and Mexico and is a brand of the operating company Payback GmbH.
Attendees' job titels:
Director Customer Services
Philips is a Dutch multinational conglomerate corporation that was founded in Eindhoven in 1891. Since 1997, it has been mostly headquartered in Amsterdam, though the Benelux headquarters is still in Eindhoven. Philips was formerly one of the largest electronics companies in the world, but is currently focused on the area of health technology, having divested its other divisions.
Attendees' job titels:
Head of Customer Experience
ProSiebenSat.1 Media SE is a German media company listed on the stock exchange which, among other things, unites the German free-TV channels ProSieben, Sat.1, kabel eins, sixx, ProSieben Maxx, Sat.1 Gold and kabel eins Doku and the three German pay-TV channels ProSieben Fun, Sat.1 emotions and Kabel eins classics under one roof and offers various TV contents on the websites of the TV channels.
Attendees' job titels:
Head of Shared Service Center
PVH Corp., formerly known as the Phillips-Van Heusen Corporation, is an American clothing company which owns brands such as Tommy Hilfiger, Calvin Klein, Warner's, Olga and True & Co. The company also licenses brands such as Kenneth Cole New York and Michael Kors. PVH is partly named after Dutch immigrant John Manning Van Heusen, who in 1910 invented a new process that fused cloth on a curve.
Attendees' job titels:
Director Wholesale Operations & Customer Service
Tele Columbus is a large cable provider in Germany with 3.6 million connected households on network level 4. The company was formed in November 2006 following the merger of Tele Columbus GmbH and ewt multimedia GmbH. In 2015, Tele Columbus acquired Primacom and Pepcom. In addition to analogue television, their range of products includes digital television, internet, and telephone via broadband.
Attendees' job titels:
Director Customer Experience
Red Bull is an energy drink produced by the Austrian company Red Bull GmbH. In 2020, 7.9 billion cans of the drink were sold, making it by far the best-selling energy drink in the world.
Attendees' job titels:
Head Of Logistics & Customer Service
RKW Group is a company headquartered in Mannheim, Germany. The company offers products in the fields of hygiene and agricultural films, films for the beverage industry and packaging for powdery goods.
Attendees' job titels:
Head of Customer Service Packaging and Industrial Germany
Roche is a global leader in the research and development of medicines and diagnostics, focused on enabling people to live better, longer lives through scientific progress.
Attendees' job titels:
Head of Customer Service
s.Oliver, legally s.Oliver Bernd Freier GmbH & Co. KG, is a German fashion company headquartered in Rottendorf that sells apparel, shoes, accessories, jewellery, fragrances and eyewear worldwide.
Attendees' job titels:
Head of Customer Sales & Service
The Schüco International KG is a company of the construction supply industry based in the East Westphalian city of Bielefeld . In addition to window and facade technology , Schüco, as a system provider, offers advice and support for architects, planners, investors and building owners.
Attendees' job titels:
Head of Customer Service
SendCloud helps online stores optimize their customer experience, save time and reduce operational costs through unique solutions for shipping, handling and returns.
Attendees' job titels:
Team Lead Customer Support DACHHead of Customer Service DACH
Sitel is one of the world leaders in outsourcing customer service services. Sitel has been present in Germany for over 20 years and, as a pioneer in the changing customer service industry, places a strong focus on digital customer services. With a global presence and local strength, Sitel serves customers in the B2B and B2C segments across industries.
Attendees' job titels:
Customer Service Specialist
Sky Deutschland GmbH, branded as Sky, is a German media company that operates a direct broadcast satellite Pay TV platform in Germany, Austria and Switzerland (through Sky Switzerland). It provides a collection of basic and premium digital subscription television channels of different categories via satellite and cable television.
Attendees' job titels:
VP Contact Experience & Inhouse Service
softgarden e-recruiting offers the software to turn prospective job applicants. To this end, they apply highly efficient principles of e-commerce to recruiting and thus optimally pick up potential customers.
Attendees' job titels:
Head of Software ServiceVP Service
Founded in 1996, StepStone is one of the most successful online job board businesses today and operates in over 20 countries.
Attendees' job titels:
Head of Customer ServiceDirector Customer SuccessTeam Leader Service Projects Customer SuccessTeam Manager Customer Success
Targobank AG is a bank based in Düsseldorf, Germany, which operates primarily in the retail banking sector.
Attendees' job titels:
Customer Service Team Lead
Tchibo is a German chain of coffee retailers and cafés known for its range of non-coffee products that change weekly. The latter includes: clothing, furniture, household items, electronics and electrical appliances. In Germany, Tchibo's slogan is "Every week a new world" (German: Jede Woche eine neue Welt). Tchibo has further expanded its product range to sell services such as travel, insurance, and mobile-phone contracts.
Attendees' job titels:
Manager Service Quality
Telefónica, S.A. is a Spanish multinational telecommunications company headquartered in Madrid, Spain. It is one of the largest telephone operators and mobile network providers in the world. It provides fixed and mobile telephony, broadband, and subscription television, operating in Europe and the Americas.
Attendees' job titels:
Senior Digital Service Manager/ Project Lead
Thyssenkrupp Nucera is a global technology leader for green hydrogen. They enable their customers to transform into net zero and create a carbon-free industry.
Attendees' job titels:
Senior Service Manager
