This is an excerpt of the attendees of Service Summit 2023
ABL is one of the pioneers of electric mobility. The independent family business produces wallboxes and charging columns for private, semi-public and public use.
Attendees' job titels:
Head Of Customer Service
AGILA Haustierversicherung AG is part of the Wertgarantie Group based in Hanover.
Attendees' job titels:
Head of Customer Service
ARAG SE is a European insurance group. ARAG stands for Allgemeine Rechtsschutzversicherungs Aktiengesellschaft. "SE" stands for "Societas Europaea". The ARAG Group employs nearly 4,300 people worldwide. The Group reported premium income and revenues of over 1.469 billion Euro in 2011. ARAG is the largest family-owned German insurance group, with a portfolio of 5.8 million policies in the 2009 business year. The Group's international legal insurance business accounts for 2.3 million policies alone, making it the second-largest legal insurer in the world. The Group's total insurance business was 8 million policies in 2019, 4.4 million of which were outside Germany.
Attendees' job titels:
Head of Customer Service
Axa is a French multinational insurance company headquartered in the 8th arrondissement of Paris. It also provides investment management and other financial services.
Attendees' job titels:
Head of Operations Steering & Transformation
Coca-Cola European Partners is a British company formed as a result of the combination of the three main bottling companies for The Coca-Cola Company in Western Europe.
Attendees' job titels:
Head of Customer Service
Commerzbank AG is a major German bank operating as a universal bank, headquartered in Frankfurt am Main.
Attendees' job titels:
Head of comdirect Customer & Account Service
Congstar is a subsidiary and second brand of Telekom Deutschland GmbH, which offers mobile and internet tariffs.
Attendees' job titels:
Head of Service Operations & Service IT
Debeka is a German insurance group headquartered in Koblenz. The Group includes, among other things, a private health insurance company, a building society and the Debeka BKK health insurance company.
Attendees' job titels:
Head of Operational Service
Deloitte Touche Tohmatsu Limited is an international business services firm providing audit, risk advisory, tax, financial advisory and consulting services to companies and institutions in all sectors of the economy.
Attendees' job titels:
Senior Manager - Digital Customer
Deutsche Telekom AG is a German telecommunications company that is headquartered in Bonn and is the largest telecommunications provider in Europe by revenue.
Attendees' job titels:
Head of Service Concepts and ProjectsVice President Sales ManagementHead of Technical Customer Service
DMK Deutsches Milchkontor GmbH is one of the largest German dairy companies. It was formed by the merger of the two cooperatively organised northern German companies Humana Milchunion and Nordmilch, which were already Germany's largest milk processors.
Attendees' job titels:
Group Team Leader Customer & Commercial Services
Domino's Pizza is an international fast food restaurant chain founded in 1960, specialising in the production and delivery of pizza.
Attendees' job titels:
COOServicemanager Franchise Operations
DPD group is an international parcel delivery service for sorter compatible parcels. DPD stands for Dynamic Parcel Distribution.
Attendees' job titels:
Director Customer ServiceSenior Customer Service Agent
The listed E.ON SE is the holding company of a German energy group based in Essen. The company is mainly active in energy networks, energy services, renewable energies and the operation and dismantling of German nuclear power plants.
Attendees' job titels:
Global Head of OperationsService and Business IT
Elis is a listed French textile services group. The company rents workwear, provides cleaning services and sells hygiene products for washrooms. The company is considered the European market leader in the cleaning of linen and workwear for hospitals, nursing homes, hotels, restaurants and industry.
Attendees' job titels:
Head of Customer Service
Endress+Hauser (Endress and Hauser) is a Swiss-based globally operating process and laboratory instrumentation and automation supplier.
Attendees' job titels:
Director Services
Enercon GmbH is a wind turbine manufacturer based in Aurich, Lower Saxony, Germany. It has been the market leader in Germany since the mid-1990s.
Attendees' job titels:
Head of Service Operations
Ergo Group Aktiengesellschaft is an internationally active insurance group headquartered in Düsseldorf.
Attendees' job titels:
Account-Manager Voice & Conversation
Facebook is a social network operated by the US company Meta Platforms. It is the most widely used social network in the world.
Attendees' job titels:
Customer Support Specialist
Fielmann Group AG is a German optician based in Hamburg.
Attendees' job titels:
Director Customer ServiceSenior Product Manager After Sales E-Commerce
FREE NOW is a mobility service provider headquartered in Hamburg, Germany. FREE NOW was formed in February 2019 from a joint venture between BMW and Daimler Mobility.
Attendees' job titels:
Vice President Data
Freenet AG is a German telecommunications and web content provider. The company was formerly a subsidiary of Mobilcom [de]. In 2004, its EBITDA was 471.5 million euro. In 2007, Freenet.de merged with Mobilcom, a deal which took around two years to complete, and the resulting company changed its name to Freenet AG.
Attendees' job titels:
Head of Customer ServiceInnovation & Digitalization Customer Service Management
fritz is a registered beverage brand under which various soft drinks have been sold since 2003. Since September 2014 the company has been called fritz-kulturgüter GmbH with headquarters in Hamburg. The drinks are produced in contract breweries.
Attendees' job titels:
Head of Sales-Excellence & Customer Operations
Fuchs Petrolub SE is a German multinational manufacturer of lubricants, and related speciality products.
Attendees' job titels:
Vice President Customer Service
Fujitsu is a Japanese multinational information and communications technology equipment and services corporation.
Attendees' job titels:
Head Of Customer Service Management
GE HealthCare is a global medical technology company.
Attendees' job titels:
General Manager Services D-A-CH
Generali Deutschland AG, headquartered in Munich, is a large German insurance group. It consists of Generali Deutschland as the umbrella company and several German insurance companies.
Attendees' job titels:
Head of Customer Service Direction
Hapag-Lloyd AG is a listed transport and logistics company headquartered in Hamburg, Germany.
Attendees' job titels:
Senior Manager Customer Service
Hilti Corporation is a Liechtensteiner multinational company that develops, manufactures, and markets products for the construction, building maintenance, energy and manufacturing industries, mainly to the professional end-user.
Attendees' job titels:
Team Lead Process & Project Customer Service
The Hoffmann Group is active in the trade and manufacture of tools, factory equipment and personal protective equipment and offers the associated consulting and services.
Attendees' job titels:
Vice President Inside Sales
home24 SE is an online mail order company for furniture, garden furniture and home accessories based in Berlin.
Attendees' job titels:
Director Customer Service
IKEA is a Swedish multinational conglomerate that designs and sells ready-to-assemble furniture, kitchen appliances, decoration, home accessories and various other goods and services for the home.
Attendees' job titels:
IKEA Business Leader
Jack Wolfskin GmbH & Co. KGaA, based in Idstein, is a company for outdoor and functional clothing, outdoor equipment (e.g. backpacks and tents) and footwear, which has been part of the US golf equipment supplier Callaway Golf Company since 2019.
Attendees' job titels:
Director Consumer Service
The Kellogg Company is an American multinational food manufacturing company headquartered in Battle Creek, Michigan, United States.
Attendees' job titels:
Senior Customer Integration Manager DACH & High Growth Markets
The Lufthansa Group is a globally operating aviation group. It consists of the business segments Passenger Airlines, Logistics, MRO and Catering as well as the other companies and corporate functions.
Attendees' job titels:
Senior Manager Group Strategy
Lufthansa Technik AG is a provider of aircraft MRO services with 50 locations worldwide.
Attendees' job titels:
Head Of Customer Service
Miele is a German manufacturer of high-end domestic appliances and commercial equipment, headquartered in Gütersloh, Ostwestfalen-Lippe.
Attendees' job titels:
Executive Consultant Global Contact Center
MILES Mobility is a provider of stationless free-floating car sharing and van sharing based in Berlin.
Attendees' job titels:
Managerin Chatbot Customer Care
Nürnberger Versicherung is a German insurance company headquartered in Nuremberg. The group operates in the life, private health, property/casualty and auto insurance segments as well as in the financial services sector, primarily in Germany and Austria.
Attendees' job titels:
Head of Department Customer and Sales Service Centre Operations
OBI next is part of OBI and pushes digitalisation and innovation in the DIY market.
Attendees' job titels:
Head of Customer Care Management
Philip Morris International is an American multinational tobacco company, with products sold in over 180 countries. The most recognized and best selling product of the company is Marlboro.
Attendees' job titels:
Senior Executive
PricewaterhouseCoopers GmbH Wirtschaftsprüfungsgesellschaft (PwC) is a German company based in Frankfurt am Main. Its core services are auditing and audit-related services, tax consulting as well as traditional corporate and management consulting, transaction consulting and corporate finance.
Attendees' job titels:
Director Customer Service
Roche AG is a Swiss multinational healthcare company that operates worldwide under two divisions: Pharmaceuticals and Diagnostics.
Attendees' job titels:
Head of Customer Service
Rügenwalder Mühle is a food producer from Bad Zwischenahn.
Attendees' job titels:
Head of IT-Governance & Portfolio ManagementHead of IT Service Management & Infrastructure
The Schüco International KG is a company of the construction supply industry based in the East Westphalian city of Bielefeld . In addition to window and facade technology , Schüco, as a system provider, offers advice and support for architects, planners, investors and building owners.
Attendees' job titels:
Head of Customer Service
Schwarz Dienstleistungen is a service provider for the divisions of the Schwarz Group. These include the production companies, Kaufland, Lidl and PreZero.
Attendees' job titels:
Head of Global Service & Support
Siemens Healthineers is a German medical device company. It is the parent company for several medical technology companies.
Attendees' job titels:
Head of Remote Services Center EMEA
Sky Deutschland GmbH, branded as Sky, is a German media company that operates a direct broadcast satellite Pay TV platform in Germany, Austria and Switzerland (through Sky Switzerland). It provides a collection of basic and premium digital subscription television channels of different categories via satellite and cable television.
Attendees' job titels:
Vice President Digital Service ExperienceManaging Director
Sodexo Group is a listed French catering, mass catering and facilities management company. Sodexo operates these services for asylum centres, public authorities, prisons, industrial companies, kindergartens and day-care centres, hospitals, military bases, rehabilitation clinics, schools, retirement and nursing homes.
Attendees' job titels:
Head of Service Operations
StepStone is an internationally active group of companies. It was founded in 1996 under the name Jobshop in Oslo, renamed StepStone in 2000 and was listed on the stock exchange from 2000 to 2009. Since 2009 StepStone has belonged to the Axel Springer media group. The legal headquarters of the umbrella company is Berlin, the head office is in Düsseldorf.
Attendees' job titels:
Team Manager Service Projects Customer Success
Stulz GmbH is an air conditioning technology company based in Hamburg.
Attendees' job titels:
Head of Customer ServiceTeam LeadHead of Web Applications
Thermo Fisher Scientific is an American supplier of scientific instrumentation, reagents and consumables, and software services. Based in Waltham, Massachusetts, Thermo Fisher was formed through the merger of Thermo Electron and Fisher Scientific in 2006.
Attendees' job titels:
Global Customer Service Manager
Thermondo is a German company specialising in energy-efficient heating and cooling solutions for households and businesses.
Attendees' job titels:
Vice President of Customer Success
Trumpf is a German family-owned company with headquarters in Ditzingen. Today, Trumpf is one of the largest suppliers of machine tools and is also a leader in laser technology.
Attendees' job titels:
Head of IT Service Operations Center
TUI Cruises GmbH is a German cruise company based in Hamburg. Founded in April 2008, the company is a joint venture between TUI AG and Royal Caribbean Cruises Ltd, the world's second largest cruise company.
Attendees' job titels:
Head of Customer Service Development
Unilever is a Dutch-British corporation headquartered in London and Rotterdam. The company is one of the world's largest manufacturers of consumer goods. The main business areas include the production of food, cosmetics, personal care and household and textile care products.
Attendees' job titels:
Foods Business Supply Chain & Customer Service Director DACH
Verivox is a German company belonging to the ProSiebenSat.1 Media Group that operates comparison portals and acts as a broker for contracts. The service provider is one of the largest providers in Germany in the area of tariff comparisons.
Attendees' job titels:
Vice President Operations
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