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This is an excerpt of the attendees of Service Summit 2025
The ADAC, officially the Allgemeiner Deutscher Automobil-Club, is Europe's largest automobile association. The ADAC is the largest verein (club) in Germany, with around 21 million members.
Attendees' job titles:
Tribe Lead for Product and Process Management
Armonia Deutschland GmbH is a company based in Mainz that specializes in organizing competitions and product evaluations. Among other things, it runs the Frankfurt International Trophy for wine, beer, and spirits and recognizes companies for outstanding customer service. Armonia supports companies in optimizing their products and services and strengthening their market position.
Attendees' job titles:
CEO
Bechtle AG is a leading German IT system house headquartered in Neckarsulm, Baden-Württemberg. It offers IT services such as cloud solutions, digital workplace, IT security, managed services, and artificial intelligence, and sells hardware and software products through brands such as Bechtle direct, ARP, and Comsoft. With more than 120 locations in 14 European countries, Bechtle employed around 15,800 people at the end of 2024.
Attendees' job titles:
Head of Remote Operation Center IT System House Hanover
Beiersdorf, with its two business segments Consumer and tesa (an independent subgroup since 2001), is the brand manufacturer of numerous branded products and cosmetics, including Nivea, Labello, Hansaplast, Eucerin, Florena, 8×4, atrix, La Prairie and tesa.
Attendees' job titles:
Head of Consumer CentricityHead of Supply Chain Germany/SwitzerlandHead of Customer Operations
Robert Bosch GmbH is a German technology company founded in 1886 by Robert Bosch and headquartered in Stuttgart. The company operates in various sectors, including automotive supply, industrial technology (Rexroth), consumer goods (such as power tools and household appliances), as well as energy and building technology (Bosch Home Comfort Group, security systems).
Attendees' job titles:
Head of Global Corporate Customer Care
Capita Europe is a leading European provider of outsourcing services with a focus on customer management and digital transformation. The company supports companies from various industries in optimizing their customer interactions through consulting, digital services, and new technologies. With locations in Germany, Switzerland, and Poland, Capita Europe employs between 5,000 and 10,000 people.
Attendees' job titles:
Sales DirectorMember of the Capita Europe Cluster Executive BoardChief Operating Officer
Carl Zeiss AG is a company in the precision mechanics and optics industry.
Attendees' job titles:
Commercial Director DACH and Head of Internal SalesHead Of Customer Care
Cisco Systems, Inc., commonly known as Cisco, is an American-based multinational technology conglomerate corporation headquartered in San Jose, California. Integral to the growth of Silicon Valley, Cisco develops, manufactures, and sells networking hardware, software, telecommunications equipment and other high-technology services and products.
Attendees' job titles:
Specialist Customer Experience
Clariant SE is a leading Swiss specialty chemicals company based in Muttenz, Switzerland. Founded in 1995 as a spin-off from Sandoz, Clariant now operates in over 36 countries and employs around 10,500 people. The company offers innovative and sustainable solutions in areas such as catalysts, care chemicals, and adsorbents.
Attendees' job titles:
Head of Customer Service Desk EMEA
Concentrix, an American service company specialising in customer loyalty and business performance. Concentrix has been a subsidiary of SYNNEX Corporation since 2006. Concentrix is headquartered in Fremont, California. Concentrix provides services in 10 industries: Automotive, Banking and Financial Services, Consumer Electronics, Energy and Public Sector, Healthcare, Insurance, Media and Communications, Retail and eCommerce, Technology, and Travel, Transportation and Tourism.
Attendees' job titles:
Senior Sales Manager
Attendees' job titles:
Head of Service Operative Department
Deutsche Glasfaser Holding GmbH is a telecommunications company founded in 2011. The company operates the expansion of FTTH fibre optic networks to the home and is a telecommunications service provider in the areas of Internet, television and telephony.
Attendees' job titles:
Head of Service Operations & Analytics
Deutsche Telekom AG is a German telecommunications company that is headquartered in Bonn and is the largest telecommunications provider in Europe by revenue.
Attendees' job titles:
Head of Service Concepts and Projects Vice PresidentTechnical Sales Specialist ITSales Consultant
Dirk Rossmann GmbH was founded in 1972 by Dirk Roßmann and has its headquarters in Burgwedel near Hanover. The company is one of the largest drugstore chains in Europe with around 5,000 stores and over 65,000 employees. Its product range includes drugstore items, cosmetics, household goods, baby and health products, and numerous private labels. In 2024, Rossmann generated sales of around 15.3 billion euros, with the company remaining majority family-owned.
Attendees' job titles:
Senior Department Head | IT Service
The listed E.ON SE is the holding company of a German energy group based in Essen. The company is mainly active in energy networks, energy services, renewable energies and the operation and dismantling of German nuclear power plants.
Attendees' job titles:
Global Head of Operations, Service and Business IT
Fielmann Group AG is a German optician based in Hamburg.
Attendees' job titles:
Director Customer ServiceHead of IT Servicedesk
FIS (Fidelity National Information Services, Inc.) is a leading US FinTech company based in Jacksonville, Florida, which provides solutions for banks, capital markets, and payment services. Founded in 1968 as Systematics, it merged in 2006 and was given its current name. FIS serves over 20,000 customers worldwide, processes around 75 billion transactions annually, and acquired payment provider Worldpay in 2019. In 2024, the company generated revenue of $14.5 billion.
Attendees' job titles:
Director Client Relation & Service Center
Freenet AG is a German telecommunications and web content provider. The company was formerly a subsidiary of Mobilcom [de]. In 2004, its EBITDA was 471.5 million euro. In 2007, Freenet.de merged with Mobilcom, a deal which took around two years to complete, and the resulting company changed its name to Freenet AG.
Attendees' job titles:
Head of Customer Service Management
Fritz is a registered beverage brand of fritz-kola GmbH, headquartered in Hamburg, under which various soft drinks have been marketed since 2003. The beverages are produced by contract breweries.
Attendees' job titles:
Director Business SolutionsHead of Projects & Customer Operations
GE HealthCare is a global medical technology company.
Attendees' job titles:
General Manager Services D-A-CH
ImmoScout24 is Germany’s leading digital real estate marketplace. Since 1998, it connects private and professional users, offering digital services for property search, sales, rentals, and financing.
Attendees' job titles:
Head of Customer Care
KPMG AG Wirtschaftsprüfungsgesellschaft is one of Germany's leading companies in the fields of auditing, tax consulting, and management consulting. Headquartered in Berlin and with around 14,000 employees at 28 locations, it is part of the global KPMG network. In the 2022 financial year, KPMG Germany generated revenues of €2.17 billion. The company is a member of the “Big Four” – the four largest auditing firms worldwide.
Attendees' job titles:
Senior ManagerDirector, Consulting, Technology TransformationSenior Consultant - Performance & Strategy MBA - General Management
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (data center, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere.
Attendees' job titles:
DACH Service Market Leader
LichtBlick SE is an energy supply company based in Hamburg
Attendees' job titles:
Head of Customer Service & Market Communication
Lufthansa Technik AG is a provider of aircraft MRO services with 50 locations worldwide.
Attendees' job titles:
Director In-Service Support
Marc O'Polo is an international fashion company based in Stephanskirchen. The brand sees itself as a casual lifestyle brand and is known for modern casual wear.
Attendees' job titles:
Group Manager Customer Service B2C
Attendees' job titles:
Senior Managerin Customer Care Product
The OKE Group develops and produces technical plastic components primarily for the automotive, electronics and furniture industries.
Attendees' job titles:
Head Of Sales
Attendees' job titles:
Chief Sales Officer - Corporates
Otto (also Otto Group) is a German retail and service company based in Hamburg, which is active worldwide in the retail, finance and logistics and mail order sectors.
Attendees' job titles:
Division Manager Customer Service After-SalesSenior Vendor Manager
Payone GmbH is a German payment service provider and thus a provider of cashless payment solutions with headquarters in Frankfurt am Main.
Attendees' job titles:
Head of Digitalization & Process
Revvity, Inc. was formed in 2023 as a spin-off from PerkinElmer and focuses on life sciences and diagnostics. The company offers solutions and technologies across the entire research and development process – from basic research and preclinical studies to diagnostics and monitoring. Its portfolio includes instruments, reagents, software, and well-known brands such as BioLegend, EUROIMMUN, and ViaCord. Revvity employs approximately 11,000 people worldwide.
Attendees' job titles:
Service Team Leader DACHService Manager DACH
s.Oliver, legally s.Oliver Bernd Freier GmbH & Co. KG, is a German fashion company headquartered in Rottendorf that sells apparel, shoes, accessories, jewellery, fragrances and eyewear worldwide.
Attendees' job titles:
Head of Customer Sales & ServiceTeamleader Customer Center
Samsung Electronics is one of the largest electronics companies in the world and is part of the South Korean Samsung Group, which is headquartered in Seoul. Samsung Electronics has 197 branches in 84 countries and employs around 270,000 people.
Attendees' job titles:
Head of Customer ExperienceHead of Sales Retail Channel bei Samsung ElectronicsHead of Sales B2B
Schwarz IT is responsible for the digital infrastructure and all software solutions within the Schwarz Group. Its scope of work includes the retail divisions Lidl and Kaufland, Schwarz Produktion, the environmental service provider PreZero, and Schwarz Digits. The service portfolio covers a wide range of IT areas – from software development and IT consulting to artificial intelligence applications and IT security. With its broad expertise, Schwarz IT ranks among the major IT service providers in Germany.
Attendees' job titles:
Head of Global Service & Support
Siemens AG is a German multinational conglomerate corporation and the largest industrial manufacturing company in Europe headquartered in Munich with branch offices abroad. The principal divisions of the corporation are Industry, Energy, Healthcare (Siemens Healthineers), and Infrastructure & Cities, which represent the main activities of the corporation.
Attendees' job titles:
Team Lead Monitoring & Service Desk
The SIGNAL IDUNA Group offers insurance and financial services. The group was created through the merger of the Dortmund-based Signal Versicherungen and the Hamburg-based Iduna Nova Group on 1 July 1999. The companies of these two groups have been under one management ever since.
Attendees' job titles:
Head of Growth Digital Service
Stora Enso is a leading Finnish-Swedish company in the paper, packaging, and biomaterials industry, with headquarters in Helsinki and Stockholm. Created in 1998 from the merger of Stora AB (Sweden) and Enso Oyj (Finland), the company has a history dating back more than 700 years, to 1288. Stora Enso operates globally and employs around 20,000 people in Europe, Asia, and South America.
Attendees' job titles:
Head of Customer Service
The Quality Group GmbH is a German company that manufactures and distributes food supplements and foodstuffs. The company is known for its brands such as More Nutrition, ESN and Foodist and acts as a holding company.
Attendees' job titles:
Head of Customer Service
Attendees' job titles:
Global Customer Service Manager
Attendees' job titles:
Vice President of Customer Success
Toom Baumarkt is a German company based in Cologne. It operates around 330 DIY stores and garden centers across the country under the brands toom, B1 Discount Baumarkt, and Klee. Toom Baumarkt is one of the leading DIY retail chains and is a subsidiary of the Rewe Group.
Attendees' job titles:
Team Lead Sales Support / Inside Sales
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