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This is an excerpt of the attendees of Service Summit 2026
The companies Alte Leipziger and Hallesche form the German insurance group known as the ALH Group. Alte Leipziger Life Insurance and Hallesche Health Insurance are mutual insurance associations and serve as the parent companies of the group, which operates in the market under the name ALH Group.
Attendees' job titles:
Head of Customer Service
Bayer is a global enterprise with core competencies in the life science fields of healthcare and nutrition. They design their products and services to serve the most essential human needs in health and nutrition. At the same time, they strive to address some of the world’s biggest challenges presented by a growing and aging global population.
Attendees' job titles:
Head of Customer Solutions/Customer Solutions Pool Lead
Beiersdorf, with its two business segments Consumer and tesa (an independent subgroup since 2001), is the brand manufacturer of numerous branded products and cosmetics, including Nivea, Labello, Hansaplast, Eucerin, Florena, 8×4, atrix, La Prairie and tesa.
Attendees' job titles:
Head of Consumer Centricity
Bertrandt is an independent, international engineering and development service provider with many years of automotive expertise. With cross-industry know-how and a holistic understanding of systems and products, they create technological solutions at every stage of the product development process. They focus on key topics such as digitalization, e-mobility, and autonomous systems, primarily serving the automotive, aerospace, and mechanical engineering industries, while delivering tailored solutions to meet their clients' needs.
Attendees' job titles:
Head of Technical Sales
Robert Bosch GmbH is a German technology company founded in 1886 by Robert Bosch and headquartered in Stuttgart. The company operates in various sectors, including automotive supply, industrial technology (Rexroth), consumer goods (such as power tools and household appliances), as well as energy and building technology (Bosch Home Comfort Group, security systems).
Attendees' job titles:
Head of Global Corporate Customer CareTeam Lead Online Marketing
Carl Zeiss Vision International GmbH, headquartered in Aalen, is a wholly owned subsidiary of Carl Zeiss AG and represents its Vision Care business unit.
The company primarily manufactures ophthalmic lenses as well as instruments for measuring visual performance (refraction) and for fitting eyeglasses.
Attendees' job titles:
Head of Customer Service Operations
CEWE Stiftung & Co. KGaA is the parent company of the CEWE Group, a Europe-wide provider of photographic services and online printing solutions, headquartered in Oldenburg, Germany.
Attendees' job titles:
Head of IT Team
Clariant SE is a leading Swiss specialty chemicals company based in Muttenz, Switzerland. Founded in 1995 as a spin-off from Sandoz, Clariant now operates in over 36 countries and employs around 10,500 people. The company offers innovative and sustainable solutions in areas such as catalysts, care chemicals, and adsorbents.
Attendees' job titles:
Head of Customer Service Desk EMEA
Commerzbank AG is a major German bank operating as a universal bank, headquartered in Frankfurt am Main.
Attendees' job titles:
Managing Director
Attendees' job titles:
Head of Service Operative DepartmentTeam Lead
The organization provides people with disabilities access to participation through work and education across 16 locations in more than 20 service and production areas, as well as in day support services, vocational education, and transition management. The services are individually tailored for people with intellectual or mental disabilities.
Attendees' job titles:
Head of Digitalisation
Attendees' job titles:
Head of Customer Care Management
Deutsche Telekom AG is a German telecommunications company that is headquartered in Bonn and is the largest telecommunications provider in Europe by revenue.
Attendees' job titles:
Head of Service Concepts and Projects Vice PresidentTechnical Sales Specialist ITSales Consultant
Dirk Rossmann GmbH was founded in 1972 by Dirk Roßmann and has its headquarters in Burgwedel near Hanover. The company is one of the largest drugstore chains in Europe with around 5,000 stores and over 65,000 employees. Its product range includes drugstore items, cosmetics, household goods, baby and health products, and numerous private labels. In 2024, Rossmann generated sales of around 15.3 billion euros, with the company remaining majority family-owned.
Attendees' job titles:
Senior Department Head | IT Service
Dräger is a German company based in Lübeck[2] which makes breathing and protection equipment, gas detection and analysis systems, and noninvasive patient monitoring technologies.
Attendees' job titles:
Head of Service Center and Technical Support DACH
Eppendorf SE is a company headquartered in Hamburg that develops, manufactures, and distributes products and services for laboratories worldwide.
Attendees' job titles:
Head of IT Service Management | IT Governance & Support
Fissler GmbH is a German family-owned company founded in 1845 and headquartered in Idar-Oberstein, Germany. It is a leading manufacturer of premium cookware, known worldwide for high-quality products “Made in Germany,” including pots, pans, and pressure cookers.
Attendees' job titles:
Team Lead Customer ServiceHead of Global Customer Support
Ford Bank is a Cologne-based bank that provides financing for Ford vehicles. In addition, as Germany's first automotive bank, it offers a variety of other financial services
Attendees' job titles:
CEO
Fressnapf Tiernahrungs GmbH is a German franchise company for pet food.
Attendees' job titles:
Head of Omnichannel Customer Care
The HDI Group, Germany's third-largest insurance group, offers life and property/casualty insurance benefits in Germany and abroad.
Attendees' job titles:
Head of Operations, Private Property
ING-DiBa AG, headquartered in Frankfurt am Main, is a German direct bank and a wholly owned subsidiary of the internationally operating Dutch ING Group.
Attendees' job titles:
Head of Customer Service
The Association of Statutory Health Insurance Physicians of North Rhine (KVNO) is one of a total of 17 Associations of Statutory Health Insurance Physicians in Germany. As a public law corporation, KVNO represents the interests of its members—nearly 23,200 panel physicians and psychotherapists practicing in the North Rhine region of North Rhine-Westphalia—vis-à-vis policymakers, statutory health insurance funds, and the public.
Attendees' job titles:
Head of Service & Consulting
KPMG AG Wirtschaftsprüfungsgesellschaft is one of Germany's leading companies in the fields of auditing, tax consulting, and management consulting. Headquartered in Berlin and with around 14,000 employees at 28 locations, it is part of the global KPMG network. In the 2022 financial year, KPMG Germany generated revenues of €2.17 billion. The company is a member of the “Big Four” – the four largest auditing firms worldwide.
Attendees' job titles:
Senior ManagerDirector, Consulting, Technology TransformationSenior Consultant - Performance & Strategy MBA - General Management
Lyreco is a French family business based in Marly, which manufactures office supplies and has also been trading in personal protective equipment and business and office equipment since 2013.
Attendees' job titles:
Head of Customer Care
The Wiener Zeitung is an Austrian daily newspaper. It was first published in 1703 under the name “Wiennerisches Diarium” and is considered one of the oldest newspapers in the world.
Attendees' job titles:
Head of Procurement/Service Units
Onventis is the European Source-to-Pay Intelligence. For more than 25 years, Onventis has supported mid-sized enterprises at six locations in making their procurement and finance processes more sovereign. Through its modular SaaS product portfolio, Onventis connects an end-to-end source-to-pay process with a European operating model in a protected data environment. This allows procurement and finance departments to maintain full control over data, costs, and processes in compliance with policies and legal requirements. The agent-based AI platform Onventis Onix supports the efficient and transparent use of AI throughout the entire procurement process. Today, around 1.2 million users from over 1,000 companies with 4.5 million suppliers process an annual transaction volume of 40 billion euros via the Onventis Network.
Attendees' job titles:
Head of Customer Success
Philip Morris International is an American multinational tobacco company, with products sold in over 180 countries. The most recognized and best selling product of the company is Marlboro.
Attendees' job titles:
Director Global Fulfilment / Logistics
Pluxee is the leading global service provider (IT HR service provider) in the field of employee loyalty and engagement programmes. Around 6000 employees, listed on the Paris stock exchange and offers solutions such as restaurant vouchers, VISA benefit cards, bike benefits, fitness benefits, etc. to increase employee satisfaction and retention.
Attendees' job titles:
Head of Customer Care
The Rhein-Zeitung (RZ) is a regional newspaper in northern Rhineland-Palatinate and also operates an online edition (Rhein-Zeitung.de). It is published by Mittelrhein-Verlag GmbH, based in Koblenz. The newspaper is produced in the Rhenish format. In 1995, it became the first German daily newspaper to offer an online service with its own editorial team.
Attendees' job titles:
Head of Digital Transformation
SYNLAB is the European market leader in laboratory diagnostics. They offer a comprehensive range of services, from routine health checks to highly specialized tests, and from standard blood analyses to genetic diagnostics. With more than 1.5 million test results delivered every day, they make a significant contribution to healthcare. Their advanced laboratory diagnostics help ensure accurate diagnoses and enable effective monitoring of treatment outcomes.
Attendees' job titles:
Head of IT Customer Service & Rollout
Tchibo is a German chain of coffee retailers and cafés known for its range of non-coffee products that change weekly. The latter includes: clothing, furniture, household items, electronics and electrical appliances. In Germany, Tchibo's slogan is "Every week a new world" (German: Jede Woche eine neue Welt). Tchibo has further expanded its product range to sell services such as travel, insurance, and mobile-phone contracts.
Attendees' job titles:
Head of OperationsHead of strategic Service Excellence and Innovation
TECE is a manufacturer and supplier of building services systems, including flushing and pre-wall installation systems, drainage technology, and piping systems. These products are distributed via specialist wholesalers and professional installers and are combined into complete bathroom and building services solutions.
Attendees' job titles:
Head of Quality In Field / Field Service
Thermo Fisher Scientific is an American supplier of scientific instrumentation, reagents and consumables, and software services. Based in Waltham, Massachusetts, Thermo Fisher was formed through the merger of Thermo Electron and Fisher Scientific in 2006.
Attendees' job titles:
Director Field Service EMEA
The VAHLE Group is a globally active system provider for mobile industrial applications. Its cross-industry portfolio includes intelligent solutions for flexible power and data transmission as well as positioning and control systems.
Attendees' job titles:
Director Business Unit Service & AfterSales