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SERVICE SUMMIT MAIN STAGE
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ZUGSPITZE Masterclasses
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MATTERHORN Masterclasses
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MONT BLANC Masterclasses
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SALES SUMMIT MAIN STAGE
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08:30
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09:15
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09:30Presentation
Keynote in preparation
In preparation
Presentation:
Nona Brodersen
Service Summit Moderation
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10:00
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10:30
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11:00Panel discussion
Future Customer Service: Digital tools that make the difference
What really makes modern customer service fit for the future? In this expert panel, leading service professionals show which digital tools are setting the tone and how high-tech processes are redefining customer experiences.
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11:45Panel discussion
Next-level leadership in customer service: inspiring teams, improving customer experiences
Which management strategies are particularly effective in customer service? How can managers motivate their teams while ensuring excellent service and how can digitalisation help?
Katharina Götze Zur Megede
Pluxee Deutschland
Sylwia Bischof
Zattoo
Antonius Michielsen
Thermondo
Sven Opitz
AIRBUS
Presentation:
Sarah Rojewski
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09:15 Welcome
Opening of the event with a warm welcome by the moderator.
Presentation:
Inken März
Sales Summit Moderation
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Panel discussion
11:45 Customer Centricity
Building successful customer relationships and maintaining them in the long term is the goal of every sales department. How can companies create sustainable relationships, and what role can a focus on customer success and the implementation of sales excellence play in this?
Presentation:
Katharina Messner
Qinshift
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12:30
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14:00Presentation
Service Summit Startup Awards
You will see innovative startups presenting their clever new solutions in the service business. The best three will receive a Service Summit Startup Award – you decide!
Presentation:
Nona Brodersen
Service Summit Moderation
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15:00Presentation
The best customer service is the one that nobody needs: contact avoidance, automation and AI are key
Presentation:
Nona Brodersen
Service Summit Moderation
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15:30Panel discussion
Understanding the customer: How do we recognise what the customer really wants? How much autonomy do customers want?
What really drives customers? In a world full of data and new technologies, it's all about making real needs visible. How can the right balance be found between automated solutions and human interaction?
Dario Maslic
OTTO DÖRNER
Dr. Saramena Meier-Sauthoff
enercity
Barbara Ruhm-Cornelius
Debeka
Thorve Räker
Artivion
Lars Keßler
KALKHOFF BIKES
Presentation:
Johanna Ahrens
Cisco
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16:15
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16:45Panel discussion
Next-gen customer service: AI and voice AI rethought
How are AI and voice AI transforming customer interaction? With innovative approaches for fast, customised solutions, they are redefining the service experience - but what challenges need to be overcome? A look at the technologies that are shaping the customer service of the future.
Presentation:
Felix Wrobel
Ergo Group
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17:30
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18:00
Speaker Awards Prizegiving
The top three speakers from our Main Stage will be honored. You decide which speakers you found particularly inspiring, charismatic and innovative. Voting will take place using our app. Access is via your ticket code.
Presentation:
Nona Brodersen
Service Summit Moderation
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Presentation
14:00 Sales Summit Startup Awards
Here you will get to know innovative startups that present their smart and new solutions for digital innovations in sales. The best three will receive a Sales Summit Startup Award - you vote!
Presentation:
Inken März
Sales Summit Moderation
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Presentation
15:00 Key decisions of the CSO and their implementation in the sales organization
Top management in sales today faces unprecedented challenges. Global, social and political changes are increasing planning uncertainty. At the same time, changes in customer behavior can be observed in many markets. An almost unmanageable number of new, rapidly developing technological opportunities are just around the corner, while long-standing top performers in sales are still achieving and exceeding their targets, in some cases with great success, using approaches that have been tried and tested over decades. But how can the sales organization be geared towards the future? The latest study by the Sales Management Department shows where important key decisions for the transformation of sales lie and how these can be effectively implemented in the organization.
Univ.-Prof. Dr. Jan Wieseke
Sales Management Department | Ruhr-Universität Bochum
Univ.-Prof. Dr. Christian Schmitz
Sales Management Department | Ruhr-Universität Bochum
Presentation:
Inken März
Sales Summit Moderation
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Panel discussion
16:45 Sales teams in transition: New horizons
Sales teams are currently undergoing profound change, driven by technological innovations and economic change. As a result, collaboration in agile teams is becoming increasingly important in order to meet dynamic market requirements. What do today's team structures and working models look like and how can corporate goals be reconciled with the wishes of employees?
Marco Altenhöfer
GMH Gruppe
Franziska Bauske
INSITE-Interventions
Arne Schönfeld
Bosch Service Solutions
Andreas Klassa
PŸUR | Tele Columbus
Presentation:
Ramona Brunner
SHE APÉRO
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18:00 Speaker Award Prizegiving
The top three speakers from our Main Stage will be honored. You decide which speakers you found particularly inspiring, charismatic and innovative. Voting will take place using our app. Access is via your ticket code.Presentation:
Inken März
Sales Summit Moderation
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