Event opening and welcome from organizers

Which digital tools do successful customer service leaders use in their companies and how do modern digital processes work?

The skilful linking of different communication channels for smooth and consistent interaction with customers. What exciting challenges and opportunities do these channels present?

You will see innovative startups presenting their clever new solutions in the costumer service. The best three will receive a Service Summit Startup Award – you decide!

How can outstanding customer loyalty be created? Through digital innovations or through the emotional element in customer service?

How can AI, machine learning and big data improve efficiency and personalise the customer experience at the same time?

Using our app, every attendee at the event has the chance to vote for the best speaker over the course of the day. The 3 with the most votes will be awarded a Service Summit Speaker Award.

The topic deals with our introduction of SAP S/4, which got completely out of hand, the consequences and lessons learnt and how we pulled ourselves out of it as a group.

How do you maximise employee engagement for an unforgettable customer experience? How can digitalisation help?

You will see innovative startups presenting their clever new solutions in the costumer service. The best three will receive a Service Summit Startup Award – you decide!

How do these technologies influence customer service? What opportunities do they offer and what hurdles need to be overcome? Can self-services and chatbots replace personal customer contact?

What characterises good complaint management? How can the challenges be overcome and how can new technologies help?

Using our app, every attendee at the event has the chance to vote for the best speaker over the course of the day. The 3 with the most votes will be awarded a Service Summit Speaker Award.