23rd November 2022 in Hamburg
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23rd November 2022 Service Summit

  1. Main Stage
  1. Masterclasses
  1. 08:30
     

    Welcome

    The doors open at 8:30 am - so you can start networking over your first coffee or find yourself a good seat.
  1. 09:15
  2. 09:30
    Presentation

    Customer Experience! - Customer service was yesterday.

  3. 10:00
     

    Coffee break & stadium tour

    An especially popular place of interest in Hamburg that the majority of Hamburg's citizens are yet to see; discover the inner workings of the FC St. Pauli stadium.
  4. 10:30
    Presentation

    Realize sales success from service dialogs while managing complexity

  5. 11:00
    Panel discussion

    Digitalization in customer service

    How can the new digital tools and services in customer service help achieve better results and become more efficient? A discussion with experts on the topic.
  6. 11:45
    Panel discussion

    Tiktok, Twitter & Whatsapp or the good old letter and telephone - which new communication channels does customer service need?

    Leading customer service managers and leaders discuss their experiences and strategies.
  1.  
  2. 10:00
    Presentation

    In preparation

  3. 10:30
    Presentation

    Coffee break

  4. 11:00
    Presentation

    In preparation

  5. 11:30
    Presentation

    ServiceOcean

    In preparation
  6. 12:00
    Presentation

    HubSpot

    in preparation
  1. 12:30
     

    Lunch break

  1. 13:30
     

    Service Summit Startup Awards

    Here you can see innovative startups presenting their clever new solutions in customer service. The best three will receive a Service Summit Startup Award – you decide!
  2. 14:30
    Presentation

    Keynote

    In preparation
  3. 15:00
    Panel discussion

    Customer service leaders’ panel

    customer service chiefs from leading companies discuss the current challenges in their respective industries.
  4. 15:45
     

    Coffee break & stadium tour

    An especially popular place of interest in Hamburg that the majority of Hamburg's citizens are yet to see; discover the inner workings of the FC St. Pauli stadium.
  5. 16:15
    Presentation

    How to build a customer care center / help desk for Small and medium-sized enterprises (SMEs)

    In preparation
  6. 16:45
    Panel discussion

    How is digitalisation changing the world of work in Customer service?

    What will customer service teams of the future look like? Do they still need fixed locations, and if so, where will they be?
  7. 17:30
    Presentation

    Customer service in change

  1. 13:30
    Presentation

    In preparation

  2. 13:45
    Presentation

    In preparation

  3. 14:00
    Presentation

    In preparation

  4. 14:30
    Presentation

    In preparation

  5. 15:00
    Presentation

    Coffee break

  6. 15:15
    Presentation

    In preparation

  7. 15:45
    Presentation

    In preparation

  8. 16:00
    Presentation

    In preparation

  9. 16:30
    Presentation

    In preparation

  10. 16:45
    Presentation

    In preparation

  11. 17:15
    Presentation

    In preparation

  12. 17:45
     

    End of the agenda masterclasses

  1. 18:00
     

    Service Summit Speaker Awards Prizegiving

    Using our app, every attendee at the event has the chance to vote for the best speaker over the course of the day. The 3 with the most votes will be awarded a Service Summit Speaker Award.
  1. 18:15
     

    For all participants: Networking dinner, drinks & music

  1. 23:55
     

    End of Service Summit 2022

08:30
 

Welcome

The doors open at 8:30 am - so you can start networking over your first coffee or find yourself a good seat.
09:15 MAIN STAGE:
 

Welcome

Event opening and welcome from organizers
09:30 MAIN STAGE:
Presentation

Customer Experience! - Customer service was yesterday.

10:00 MAIN STAGE:
 

Coffee break & stadium tour

An especially popular place of interest in Hamburg that the majority of Hamburg's citizens are yet to see; discover the inner workings of the FC St. Pauli stadium.
10:00 MASTERCLASSES:
Presentation

In preparation

10:30 MAIN STAGE:
Presentation

Realize sales success from service dialogs while managing complexity

10:30 MASTERCLASSES:
Presentation

Coffee break

11:00 MAIN STAGE:
Panel discussion

Digitalization in customer service

How can the new digital tools and services in customer service help achieve better results and become more efficient? A discussion with experts on the topic.
11:00 MASTERCLASSES:
Presentation

In preparation

11:30 MASTERCLASSES:
Presentation

ServiceOcean

In preparation
11:45 MAIN STAGE:
Panel discussion

Tiktok, Twitter & Whatsapp or the good old letter and telephone - which new communication channels does customer service need?

Leading customer service managers and leaders discuss their experiences and strategies.
12:00 MASTERCLASSES:
Presentation

HubSpot

in preparation
12:30
 

Lunch break

13:30 MAIN STAGE:
 

Service Summit Startup Awards

Here you can see innovative startups presenting their clever new solutions in customer service. The best three will receive a Service Summit Startup Award – you decide!
13:30 MASTERCLASSES:
Presentation

In preparation

13:45 MASTERCLASSES:
Presentation

In preparation

14:00 MASTERCLASSES:
Presentation

In preparation

14:30 MAIN STAGE:
Presentation

Keynote

In preparation
14:30 MASTERCLASSES:
Presentation

In preparation

15:00 MAIN STAGE:
Panel discussion

Customer service leaders’ panel

customer service chiefs from leading companies discuss the current challenges in their respective industries.
15:00 MASTERCLASSES:
Presentation

Coffee break

15:15 MASTERCLASSES:
Presentation

In preparation

15:45 MAIN STAGE:
 

Coffee break & stadium tour

An especially popular place of interest in Hamburg that the majority of Hamburg's citizens are yet to see; discover the inner workings of the FC St. Pauli stadium.
15:45 MASTERCLASSES:
Presentation

In preparation

16:00 MASTERCLASSES:
Presentation

In preparation

16:15 MAIN STAGE:
Presentation

How to build a customer care center / help desk for Small and medium-sized enterprises (SMEs)

In preparation
16:30 MASTERCLASSES:
Presentation

In preparation

16:45 MAIN STAGE:
Panel discussion

How is digitalisation changing the world of work in Customer service?

What will customer service teams of the future look like? Do they still need fixed locations, and if so, where will they be?
16:45 MASTERCLASSES:
Presentation

In preparation

17:15 MASTERCLASSES:
Presentation

In preparation

17:30 MAIN STAGE:
Presentation

Customer service in change

17:45 MASTERCLASSES:
 

End of the agenda masterclasses

18:00
 

Service Summit Speaker Awards Prizegiving

Using our app, every attendee at the event has the chance to vote for the best speaker over the course of the day. The 3 with the most votes will be awarded a Service Summit Speaker Award.
18:15
 

For all participants: Networking dinner, drinks & music

23:55
 

End of Service Summit 2022