19th & 20th November 2025 in Hamburg
Save the date 18th & 19th November 2026
19th & 20th November 2025 in Hamburg Contact: info@servicesummit.de or +49 (40) 999 993 860

Niklas Lorenzen

Niklas Lorenzen

Niklas Lorenzen

ACO

Niklas Lorenzen is responsible for digital transformation, process automation, and change management at ACO GmbH. In his role, he drives the introduction of innovative technologies and tools to make sales and service processes more efficient and improve customer experiences in the long term. He previously gained experience in process digitization in various areas of the company and in management consulting. As a master's graduate in digital business management, he combines strategic thinking with technological implementation skills and demonstrates how digital tools can create real added value. Translated with DeepL.com (free version)

Represented in the following tracks at the Service Summit:

  • 2025 SERVICE SUMMIT MAIN STAGE: Future Customer Service: Digital tools that make the difference

Niklas Lorenzen and many more register for the Service Summit now!