Peter Kretschmar

Samhammer

Peter Kretschmar is Director of Managed Services at Samhammer and is responsible for the company’s largest division. At Samhammer, service specialists and AI agents work hand in hand in eight languages. One question in particular keeps him busy: How much of a service process can AI agents actually take over, and what does that mean for the people on the ground? Under his leadership, Samhammer has moved Voice Agent and Dialog Agent from pilot status to live operation and integrated Agent Assist into day-to-day business. Prior to this, he spent over twelve years leading international transformation programs at WMF, Kühne + Nagel, SPS, and CTDI. His studies and professional experience in France have shaped his perspective on collaboration across cultures and national borders. Translated with DeepL.com (free version)