Matthias Melzer

JK Group

As Executive Director Customer Service of the JK Group, he is responsible for the global service strategy of a leading developer and manufacturer of technical application products in the field of wellbeing. His focus is on digitalization, process automation and predictive maintenance, as well as the integrated use of ERP and CRM systems. In doing so, he designs efficient, future-oriented service processes for customers in the wellness, lifestyle, sports, health and medical sectors.