4th & 5th November 2026 in Düsseldorf
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4th & 5th November 2026 in Düsseldorf Contact: info@servicesummit.de or +49 (40) 999 993 860

Johannes Poscharnig

Johannes Poscharnig

Johannes Poscharnig

Pluxee

Johannes is a former professional fencer with more than ten years of experience as a consultant, coach, and manager in Customer Experience, Customer Care, and behavioral economics. He is convinced that exceptional customer experiences arise at the intersection of AI and behavioral science — when customer behavior is understood early and intentionally designed. At Pluxee, he leads a team of 10+ CX specialists in Germany and Austria.

Represented in the following tracks at the next Service Summit:


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