19th & 20th November 2025 in Hamburg
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Madeleine Friedrich

Madeleine Friedrich

Madeleine Friedrich

mkk - meine krankenkasse

As Head of the Sales and Service Center at mkk - meine Krankenkasse, she has 17 years of experience in statutory health insurance. True to the guiding principle 'Excellent service is not created by chance, but by change. (Richard Branson), she and her team are committed to continuously to continuously optimize customer service and actively exploit the opportunities offered by digitalization and artificial intelligence.

Represented in the following tracks at the next Service Summit:

Represented in the following tracks at the Service Summit:

  • 2024 MAIN STAGE: Innovative technologies in customer service

  • 2023 MAIN STAGE: Expert Panel digitalisation in customer service


Madeleine Friedrich and many more register for the Service Summit now!

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