Madeleine Friedrich
mkk - meine krankenkasse
With over 17 years of experience in statutory health insurance and as head of the sales and service centre at mkk – meine Krankenkasse, Madeleine Friedrich stands for practical expertise in telesales and service innovation.
Her focus: sales that inspire – service that connects.
She is convinced that excellent customer service does not happen by chance, but through the courage to change. She leads by example and shows how digital processes, artificial intelligence and a strong team can work hand in hand to ensure sustainable sales success.
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