Aircall is the communication and intelligence platform that empowers Sales and Customer Support teams to connect, communicate, and grow.  More than 19,000 customers around the world use Aircall to interact with customers. The platform integrates seamlessly with all major CRM and Help Desk solutions, is easy-to-use and provides the insights companies need to make data-informed decisions about team staffing, performance, business growth and more.

Aircall has expanded its international footprint and currently has over 700 employees from 40 nationalities spread over 7 offices – New York, San Francisco, Paris, London, Sydney, Berlin and Madrid – and was named one of Built In’s Best Places to Work. As part of the Deloitte Fast 500 list, Aircall achieved Centaur status after securing over $100 million in annual recurring revenue in 2022. 

Aristech is the provider of AI-based voice and speech technology solutions in Europe. We offer AI-based digitalization for customer communication, automation and categorization of customer service processes. Our voicebots and chatbots are intuitive and natural, making people's lives easier. Our innovative spirit can be found in all Aristech speech technology solutions: TTS, STT, voicebots, and NLP - it makes them better, more natural and more convenient. We are the experts for natural voices and intuitive dialog. Our AI solutions are made in Germany and as such GDPR-compliant. Numerous international companies from the banking and insurance sector, transport companies, energy suppliers and municipal administrations, who all rely on data security trust in us and achieve the highest level of customer satisfaction with our solutions.

Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.

Cognigy is revolutionizing the customer service industry by harnessing the most cutting-edge AI technology on the market. Its award-winning solution, Cognigy.AI, empowers businesses to deliver exceptional service that is instant, personalized, in any language, and on any channel. By perfectly combining Generative and Conversational AI to create AI Agents, Cognigy is shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.

Over 1.000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their business. Cognigy's impressive worldwide customer portfolio includes Bosch, E.ON, Henkel, Lufthansa Group, Mercedes-Benz and Toyota.

colpari is the platform for modern customer service that redefines efficiency and flexibility. Instead of relying on traditional call center methods, we analyze customer inquiries to determine which tasks require human attention and which can be efficiently handled with the support of technology. This approach lowers the cost per contact, enhances customer satisfaction, and fosters sustainable customer loyalty. Our adaptable platform seamlessly integrates into virtually any use case, helping businesses elevate their customer service to the next level.

As a leading manufacturer of cloud contact center solutions in Europe, Content Guru offers companies innovative ways to create seamless customer experiences. The 360° customer experiences inspire employees and are proven to increase customer satisfaction. Discover how storm, the award-winning cloud platform, combines existing systems with various communication channels and offers companies significant added value. Thanks to its pioneering technologies, such as AI, and inspiring partnerships, Content Guru has already won several awards. As the largest cloud contact center platform in Europe, confirmed by external analyses, they offer the security of a trusted solution.

Contone offers strategic consulting for customer service optimization
With our 30 years of experience, we help you develop and implement the right strategy in regards of today's possibilities. Our specialty is the design of intelligent voice- & chat bots and the optimal
interaction with AI, CRM data and omnichannel contact management. This is how we achieve efficient automation, intelligent routing and customer satisfaction.
We have a deep understanding of individual project targets and brand values ​​in all industries. Based on your customer service expectations, we develop solutions and processes, focused on customer
experience and cost efficiency. We master the accompanying change management with the right feeling for your employees.
Contone is independent and creative. We support you in selecting and implementing the appropriate technology or AI and manage your projects efficiently and cost-effectively with diplomacy and
experience.

Deloitte offers you consulting services from strategy to implementation and provides you with technological and business support so that you can establish yourself as a leading provider on the market. Our Service Excellence offering will help your organisation stand out in the market with a first-class service experience for your customers. With our many years of experience in the field of service, first-class technology partnerships, in-depth industry knowledge and an extensive network, we support you in all areas relating to pre & after sales service, service & contact centre management, AI-driven service & self service, technical service & field service, assistance management, claims & complaint management and member & community management. Our focus is on creating an outstanding service experience for your customers while keeping an eye on the costs for your organisation.
 

Diabolocom is a cloud-based contact center solution. Our core competency lies in providing modern communication services to businesses of all sizes.

The native CRM integration offered by Diabolocom is a true asset. It enables efficient customer data management and personalization of interactions, leading to stronger customer engagement.

Process automation and intelligent algorithms within the Diabolocom platform assist businesses in optimizing their operations and increasing efficiency.

Our local German team consists of experienced experts who are ready to provide guidance and implement individual requirements. We place great emphasis on ensuring that our customers retain full control over all solution adjustments.

Efficiency is of paramount importance to us, which is why we guarantee a swift implementation process within one week.

For more information, please visit https://www.diabolocom.com/

DIGITALL is a European technology and consulting company paving the way to the next generation of digital transformation and cloud experience. We digitalize and protect customers, employees and data. Our customers rely on us to transform their core business processes in a secure way in the digital world.

And we achieve this by leveraging best-in-class partner technologies and own innovative solutions, implemented by experienced teams. With more than 20 years of experience in the global market and 1300 employees, DIGITALL offers a wide range of solutions and services in the areas of Digital Consulting, CRM & Workplace, Data & AI, Cyber Security, ESG, Software Engineering and Cloud & Managed Services.

The Five9 Intelligent CX Platform provides a comprehensive suite of solutions to engage with customers across their channel of choice, empower managers with insights and intelligence into contact center performance, and elevate your business to deliver better business outcomes and Bring Joy to CX™. Our cloud-native, scalable, and secure platform includes contact center; omnichannel engagement; Workforce Engagement Management; extensibility through more than 1,400 partners; and innovative, practical AI, automation, and journey analytics that are embedded as part of the platform. Five9 brings the power of people, technology, and partners to more than 2,500 organizations worldwide. For more information, visit www.five9.com. 

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

gevekom chosen - forever convinced. The leading call center service provider, which did not lose a single client last year but gained many new - well-known ones - often serves as a pioneer in the industry. gevekom integrates AI and uses all the possibilities of (partial) automation and digitalization, always true to the motto “Friends & Family First”, which puts employee satisfaction above everything else. “Happy employees do the best job” is their motto. gevekom's mission is to show that customer service is a great job for great people, that customer service is fun, meaningful and receives respect and appreciation in return. The gevekom Customer Experience Lab makes customer service more digital and intelligent. The objective: make customer service more efficient with AI support and raise it to a new level of quality. Pilot projects such as AI Agent Assist, call-back, AI-supported analyzis, voice bots, live language translation and automated knowledge transfer are planned for 2024 and 2025. Gevekom offers solutions for various industries, including financial services, car manufacturers and e-commerce. Further information at www.gevekom.com.

Jabra is a leading global brand for audio, video and collaboration solutions that support organisations and their employees in their day-to-day work. As a proud member of the GN Group and with over 150 years of pioneering work, we are a leader in the development of integrated tools for contact centres, offices and collaboration. Our products help professionals - no matter where they work from - to be productive and communicate successfully.

The Jabra Engage headsets are specifically designed for the demanding requirements of customer service and are characterised by high wearing comfort, durability and excellent microphone technology and noise cancellation. The innovative Jabra Engage AI software solution focuses not on WHAT is said, but HOW something is said. It enables CC agents to have better and shorter conversations through real-time feedback and makes it easier for supervisors to coach and manage their employees remotely

Kore.ai is a leading provider of advanced AI technology with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human-assisted and to build generative AI-enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategies. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers in India, the UK, the Middle East, Japan, South Korea, and Europe. Visit Kore.ai to learn more.

moinAI is the AI platform for automated customer communication in marketing, sales and customer service. With moinAI's AI chatbot, live chat and product advisor, companies can communicate quickly and efficiently with customers on the website around the clock.

The MUUUH! Group is a thought leader, driver and implementer for successful customer centricity. Thanks to our unique portfolio and more than 30 years of experience, we turn companies into customer champions. In the area of Conversational AI, MUUUH! Next drives the development of innovative customer interactions with AI-based solutions and creates seamless, personalised customer experiences.

MUUUH! Consulting offers strategic advice on digital transformation, especially in the automotive, insurance and energy sectors, with tailor-made solutions for optimising customer processes. Thanks to our in-depth expertise in customer experience and change management, we create sustainable competitive advantages.

Together with MUUUH! Digital, the creative agency for customer-centred brands, campaigns and platforms, and MUUUH! Dialogue, the high-end partner for customised dialogue marketing, we form a dynamic synergy that makes MUUUH! a unique partner in the digital era.

Run service with 100% reliability. Workflows, apps, and dashboards, trusted by leading service teams – Trade Republic, Home24, Ocorian and many others – every single day.  

Our enterprise platform enables teams to uphold service standards, meet compliance requirements, and deliver satisfying customer experiences – every time, on time, in full.

In high-stakes environments like financial services, teams can build, run, and track CRM-integrated service workflows, connecting service employees to the people and systems they depend on to get the job done.

Next Matter is also the brains behind Cards Against Complexity, the CX podcast where we tackle hard, customer service topics and have a good laugh while doing it! This Service Summit 2024, we’re bringing Cards Against Complexity to Hamburg for a special, live recording series from the event. Join us and be our next guest on the show! 
 

Samhammer is one of the fastest growing solution providers for service excellence and customer service experience in the age of digitalisation. With over 550 employees, Samhammer focuses on innovative solution modules such as AI-powered assistants, knowledge logistics platforms, bots and intelligent self-services across all industries.Samhammer combines innovation, excellence, sustainability and customer satisfaction to create a unique experience. Their commitment to excellence drives them to create ground-breaking solutions in the service world and to generate sustainable added value for their customers through their work

Are you overwhelmed with emails, chats, feedback, or calls from customers? Do you want to use the most advanced artificial intelligence technologies in customer service? SentiSquare has been helping companies analyze and automate their customer communications with its technology for 10 years. The SentiSquare No-Code NLP platform transforms your textual data into valuable information. How? Find out at The Service summit 2024!

During The Service summit 2024, visitors will be able to experience the SentiSquare No-Code NLP text processing platform at our booth. It can be operated by ordinary business users without IT background. We will be happy to show everyone what problems it can handle and what work it will make easier.

ServiceNow (NYSE: NOW) is making artificial intelligence work for everyone. We keep pace with innovation to help our customers transform businesses across all industries, while maintaining a trusted, human-centric approach to delivering our products and services. Our AI platform for business transformation connects people, processes, data and devices to increase productivity and maximise business outcomes. For more information, please visit https://www.servicenow.com/de/

Since 2013, ServiceOcean has been standing for 100% availability in the inbound service centre. Digital queues use behavioural science and offer alternatives to hang up and redial for the first time. 
Callers decide between appointment callbacks, virtual and voluntary waiting. As a result, the software (SaaS) achieves a cost advantage of 85% with significantly better key figures and measurably greater customer and employee satisfaction.

ServiceOcean is the best partner for availability and the fastest way into the new world of service.
 

As a German manufacturer of premium contact center software, we develop innovative solutions for the best customer communication. We focus on customer service requirements up to the operational work control of complexly structured companies - in a private or public cloud or on-prem, depending on regulatory requirements. We see our solution as the operating system in customer communications.
We are familiar with all sectors, and have particular expertise in the insurance and health insurance market. Our software interacts seamlessly with core applications and other elements of a modern customer journey via flexible interfaces.
Our forward thinking coupled with over 25 years of close dialogue with our customers continues to drive the development of our AgentOne® software.
 

Sinch powers meaningful conversations at scale across all channels to help businesses connect with their customers at every step of their journey -  simply and reliably.

From messaging to voice, email, verification, and more, Sinch’s extensive suite of APIs and applications supports all communication use cases, whether you need a single API or want to take the leap to Omnichannel. Sinch has the most direct, secure, and reliable tier-1 network for messaging, voice, and email, powering over 700 billion engagements per year.

More than 150,000 businesses – including Google, Uber, Paypal, Visa, Tinder –  rely on Sinch and its global Super Network to connect with their audience anywhere in the world.

Gartner® named Sinch a Leader again in the 2024 Magic Quadrant™ for CPaaS!

SKOPOS: Your customer service researchers

With our many years of experience, we support companies in analyzing, tracking and improving customer service processes and customer service as a whole. And we do this from all angles: be it from the customer's perspective, the service employee's perspective, at process level or in upstream or downstream basic research - we cover all areas. We stand for the Best Experience Ever. We stand for expertise in customer experience (CX), employee experience (EX), user experience (UX), mystery research and innovation and trend research.
Visit us at our stand and find out together with us how we can improve your customer service and make your users and employees happier.
We at SKOPOS will be presenting our solutions and services using various cases in our Masterclass and look forward to seeing you there!

https://www.skopos-group.de/en
 

As a platform for Unified Customer Experience Management (Unified-CXM), Sprinklr helps companies deliver a better customer experience across more than 30 digital channels using Sprinklr AI+. Sprinklr's true unified platform solution with single-code architecture connects customer service and marketing teams and solves the problem of internal silos. It analyzes billions of conversations across social media, messaging, in-app, live chat, email and voice channels and identifies intent and sentiment to route customers to the right support - all in real time.

Founded in 2009, Sprinklr is headquartered in New York City and is present in 25 countries across 1,400 of the world's most valuable companies - including Microsoft, P&G, Samsung and 50% of the Fortune 100. Sprinklr is represented in the DACH region with its own offices in Hamburg, Munich and Zurich.

With more than 4,000 customer advisors and over 20 locations in Europe, we are one of the top 5 German contact centre operators. Ströer X specialises in sophisticated services in the areas of customer experience, sales and digitalisation. We fulfil our credo ‘Inspiring people with service’ every day with maximum implementation strength, passion and excellence.

Being nominated for the CCV Quality Award 2024 in the employee orientation category shows that we live the right core values that make our employees happy: satisfied employees, focussed on the energy, telecommunications, travel, finance, e-commerce and healthcare sectors, deliver higher solution quotas for our clients' end customers.

Our position in the market is unique, as we combine the reliability and professionalism of an M-Dax company with the agility and efficiency of a medium-sized company.

Superduper.io, enables enterprises to implement custom AI solutions in-house on their existing data infrastructure, bypassing the complexity of traditional MLOps stacks and avoiding vendor lock-in. Alongside an open-source development framework, they offer an enterprise platform for scalable AI deployment and management with major databases, including a range of preconfigured AI app and workflow templates ready to install and highly configurable with minimal development.

SuperDuperDB is an official Snowflake and MongoDB partner. Learn more at www.superduper.io

As a leading global technology company, TeamViewer offers a secure remote connectivity platform to access, control, manage, monitor, and support any device — across platforms — from anywhere. With more than 600,000 customers, TeamViewer is free for private, non-commercial use and has been installed on more than 2.5 billion devices. TeamViewer continuously innovates in the fields of Remote Connectivity, Augmented Reality, Internet of Things, and Digital Customer Engagement, enabling companies from all industries to digitally transform their business-critical processes through seamless connectivity. Founded in 2005, and headquartered in Göppingen, Germany, TeamViewer is a publicly held company with approximately 1,400 global employees. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX.

Verint® is a leader in customer experience (CX) automation. The world’s most iconic brands—including more than 80 of the Fortune 100 companies—use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise. 
With Verint, organizations can meet the challenges posed by continued growth in the number of customer interactions and higher customer expectations for elevated CX. Since hiring more workers and increasing workforce expenses are not a sustainable solution, organizations are looking for AI-powered platforms to help them drive CX automation to achieve their strategic objectives and realize significant ROI.
 

VIER is rethinking customer dialog and communication. VIER's AI-based solutions make contact-driven business processes more efficient and significantly improve the customer and user experience. The solutions analyze, assist and automate across all industries in all areas of customer service – secure data, German cloud and local service included!
- The efficient distribution and cross-channel processing of customer inquiries is already in use thousands of times with the VIER Cloud ACD.
- VIER Copilot, an AI-based assistance solution, collects data in real time and makes recommendations for action based on real-time speech analysis.
- The voice and text analysis software enables optimized service and sales.
- VIER Smart Dialog enables automated customer dialog via chat and voicebots. This allows companies to offer end customers a qualified, automated dialog option 24/7 for questions, information or complete processes.

Successful customer connections - For almost ten years, virtualQ has been helping business customers build successful, sustainable and positive connections with their customers. The AI-based callback and appointment management SaaS solution has already saved more than a billion waiting minutes and established virtualQ as a trusted innovation partner in customer service. Today, 40+ employees from 10+ nations work at the Berlin and Stuttgart locations on the continuous further development of the highly flexible peak management software.

With more than 55 applications in almost all major business categories, including sales, marketing, customer support, accounting and back-office, and a range of productivity and collaboration tools, Zoho Corporation is one of the software companies with the largest portfolio of solutions in the
world. Zoho is privately owned and profitable with more than 15,000 employees. Zoho is headquartered in Chennai, India, and has its European headquarters in Utrecht, the Netherlands. Zoho also has offices inGermany, France, Spain, the United States, India, Japan, China, Singapore, Mexico, Australia and the United Arab Emirates.
Zoho respects the privacy of its users and does not have an advertising revenue model in any part of its business, including its free products.
More information about Zoho's commitment to privacy can be found at
www.zoho.com/privacy.html.
Zoho operates its own data centres worldwide, including two in Europe. More than 100 million users around
the world, spread across hundreds of thousands of organisations, rely on
Zoho every day to run their businesses. For more information, visit
www.zoho.com/de

Zoom Contact Center is a versatile solution to make your customer interactions efficient and highly personalised. The cloud-based platform not only enables you to manage customer interactions via various channels such as video, chat and telephone, but also makes a significant contribution to increasing customer satisfaction. The integrated chatbot AI understands your customers' concerns precisely and regardless of how they are formulated.

With features such as intelligent routing, real-time analyses and easy integration into existing systems, the Zoom Contact Centre offers a flexible and scalable solution for modern customer service requirements.

Visit us on site to find out more about how the Zoom Contact Center can optimise your CX processes.