As an exhibitor, you maximize your brand presence and reach through our comprehensive B2B network. Our exclusive exhibitor packages offer you first-class presentation space and stage presence to make strategic contacts and generate qualified leads for sustainable business partnerships.
Seize the opportunity to strengthen your market position by engaging directly with C-level decision makers and leading industry experts. Become part of our Service Summit and actively shape the future of the customer service industry in a high-profile environment.
Check out our exhibitor packages now and
maximize your business impact with us!
Gain visibility through booth presence, branding or your appearance on our Main Stage and/or Masterclasses stage.
Share your expertise on our stages, in keynote speeches, panel discussions, masterclasses deep dives and gain attention for your topics and your company.
Generate leads through increased visibility, networking opportunities and find partners, solutions, customers or new industry colleagues.
Salesforce is the customer company. They develop cloud-based software that helps companies acquire more new customers, win more orders and inspire customers with outstanding service.
Customer 360, their comprehensive portfolio of products and services, brings marketing, sales, e-commerce, IT and service together. All teams have a centralised, shared view of all relevant customer information. In this way, your company can also become a customer company where customers are always at the centre.
Zendesk started the Customer Experience revolution in 2007 by enabling companies around the world to provide excellent customer service online. Today, Zendesk is a leading provider of service – for everyone, everywhere. The company powers billions of conversations globally, connecting over 100,000 brands with hundreds of millions of customers via phone, chat, email, messaging, social media, communities, review sites, and help centers. Zendesk's products are thoughtfully designed to be loved. Created in Copenhagen, developed in California, and grown to employ more than 6,000 people worldwide, the company continues to thrive.
Aircall is the communication and intelligence platform that empowers Sales and Customer Support teams to connect, communicate, and grow. More than 19,000 customers around the world use Aircall to interact with customers. The platform integrates seamlessly with all major CRM and Help Desk solutions, is easy-to-use and provides the insights companies need to make data-informed decisions about team staffing, performance, business growth and more.
Aircall has expanded its international footprint and currently has over 700 employees from 40 nationalities spread over 7 offices – New York, San Francisco, Paris, London, Sydney, Berlin and Madrid – and was named one of Built In’s Best Places to Work. As part of the Deloitte Fast 500 list, Aircall achieved Centaur status after securing over $100 million in annual recurring revenue in 2022.
Aristech is a leading provider of Voice AI technology, specializing in the automation and digitization of customer service processes. With innovative solutions, including AI agents, voicebots, and mailbots, Aristech helps companies make their communication more efficient and customer-friendly. By leveraging artificial intelligence, repetitive tasks are automated, easing the workload of employees and accelerating service processes. The AI solutions understand natural language, respond in real-time, and enable seamless interaction across various channels—whether by phone, email, or chat.
Data protection? Absolutely! Aristech solutions are 100% GDPR-compliant and are fully developed and hosted in Germany. "Made in Germany" stands for the highest quality, security, and reliability.
As an innovative partner for digital customer communication, the company enables its clients to sustainably optimize their service operations, ensuring a future-proof, automated, and intelligent interaction with customers.
botario is a platform for automated responses of customer requests with the help of AI-based voice- and chatbots, on the web/via app or on the phone. botario is running completely on-premise or in a cloud and is suitable for large corporations and technically experienced users as well as for smaller agencies, medium-sized businesses and departments without IT expertise.
Where the Future Speaks! - CASERIS is a leading provider of communication solutions, specializing in innovative contact center software. Our cloud-based MultiCaaS platform, TIMIO.360®, combines UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service) into a single solution, enabling businesses to achieve holistic, efficient, and forward-looking communication.
With a focus on integrating AI dialogue systems, process automation, and optimizing customer service, we create modern, flexible solutions that help companies deliver an outstanding customer experience. CASERIS stands for innovation, quality, and a clear focus on market demands. Together, we are paving the way for the future of communication.
Cognigy is revolutionizing the customer service industry by harnessing the most cutting-edge AI technology on the market. Its award-winning solution, Cognigy.AI, empowers businesses to deliver exceptional service that is instant, personalized, in any language, and on any channel. By perfectly combining Generative and Conversational AI to create AI Agents, Cognigy is shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.
Over 1.000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their business. Cognigy's impressive worldwide customer portfolio includes Bosch, E.ON, Henkel, Lufthansa Group, Mercedes-Benz and Toyota.
Contone offers strategic consulting for customer service optimization
With our 30 years of experience, we help you develop and implement the right strategy in regards of today's possibilities. Our specialty is the design of intelligent voice- & chat bots and the optimal
interaction with AI, CRM data and omnichannel contact management. This is how we achieve efficient automation, intelligent routing and customer satisfaction.
We have a deep understanding of individual project targets and brand values in all industries. Based on your customer service expectations, we develop solutions and processes, focused on customer
experience and cost efficiency. We master the accompanying change management with the right feeling for your employees.
Contone is independent and creative. We support you in selecting and implementing the appropriate technology or AI and manage your projects efficiently and cost-effectively with diplomacy and
experience.
Diabolocom, also known as the Blue Octopus, develops an AI-powered contact center solution tailored for modern business communication.
Our platform seamlessly integrates CRM and business tools, simplifies customer data management, and enables personalized interactions to enhance customer engagement.
Advanced automation boosts efficiency and responsiveness. The intuitive user interface allows for independent operation and full customization control.
Our experienced German operations team understands contact center challenges and provides tailored support. With the agility of an octopus, we guarantee implementation within one week.
For more information, please visit https://www.diabolocom.com/
dtms is one of the leading providers of contact center solutions and customer intelligence technologies in the German-speaking region. The portfolio ranges from service numbers from over 100 countries, platforms for managing companies' phone accessibility, to the use of artificial intelligence for automated responses to customer inquiries. Particularly the cloud-based ACD, IVR, multichannel, and AI solutions make dtms an innovation leader in the field of intelligent and efficient customer interaction.
Headquartered in Mainz, dtms GmbH is part of net group Beteiligungen, a holding company of leading specialists in communication and transaction services in Germany. The holding company employs around 200 people at locations in Flensburg, Berlin, Mainz, Bonn, and Hamburg.
infinit group - The Customer Experience Powerhouse
When customers become fans, we could be behind it. Whether it's the shopping, product, or hotline experience – for over 40 years, we’ve known: There’s always a better way. And we know how! We focus on where interaction happens: How, when, and what do companies communicate with their customers? To answer this, we analyze, advise, and support companies on their journey from customer contact to successful customer experience. With tailored solutions, from hotlines and chatbots to AI-supported apps. So that customer experience expectations and reality align... and customers (and employees) can become fans.
infinit group is a partner of Genesys, Sprinklr, Parloa, Cognigy, and has an extensive network of other solution and consulting partners.
Jabra is a leading global brand for audio, video and collaboration solutions that support organisations and their employees in their day-to-day work. As a proud member of the GN Group and with over 150 years of pioneering work, we are a leader in the development of integrated tools for contact centres, offices and collaboration. Our products help professionals - no matter where they work from - to be productive and communicate successfully.
The Jabra Engage headsets are specifically designed for the demanding requirements of customer service and are characterised by high wearing comfort, durability and excellent microphone technology and noise cancellation. The innovative Jabra Engage AI software solution focuses not on WHAT is said, but HOW something is said. It enables CC agents to have better and shorter conversations through real-time feedback and makes it easier for supervisors to coach and manage their employees remotely
Lector offers a powerful AI platform for classifying and extracting any document. It uses state-of-the-art deep learning methods from the fields of computer vision and natural language processing to understand documents and extract information from structured and unstructured documents. Lector can be operated both on premise and in the cloud, giving companies the flexibility to use the platform according to their specific security and infrastructure requirements.
The monday.com Work OS is a low code- no code platform that democratizes the power of software so organizations can easily build work management tools and software applications to fit their every need. The platform intuitively connects people to processes and systems, empowering teams to excel in every aspect of their work while creating an environment of transparency in business. monday.com has offices in Tel Aviv, New York, Denver, Chicago, London, Warsaw, Sydney, Melbourne, São Paulo, and Tokyo. Fully customizable to suit any business vertical, the platform is currently used by over 225,000 customers across more than 200 industries and in over 200 countries and territories.
The MUUUH! Group is a thought leader, driver and implementer for successful customer centricity. Thanks to our unique portfolio and more than 30 years of experience, we turn companies into customer champions. In the area of Conversational AI, MUUUH! Next drives the development of innovative customer interactions with AI-based solutions and creates seamless, personalised customer experiences.
MUUUH! Consulting offers strategic advice on digital transformation, especially in the automotive, insurance and energy sectors, with tailor-made solutions for optimising customer processes. Thanks to our in-depth expertise in customer experience and change management, we create sustainable competitive advantages.
Together with MUUUH! Digital, the creative agency for customer-centred brands, campaigns and platforms, and MUUUH! Dialogue, the high-end partner for customised dialogue marketing, we form a dynamic synergy that makes MUUUH! a unique partner in the digital era.
NFON is a leading European provider of integrated business communication with a focus on AI-based applications. The company, which is listed in the Prime Standard segment of the Frankfurt Stock Exchange, has nine branch operations and works together with over 3,000 partners. Every day, NFON supports around 55,000 business customers in Europe with intuitive communication solutions that make their businesses more efficient and flexible. NFON is active as a licensed telecoms company in 15 European countries.
As a long-term partner for small and medium-sized businesses, NFON combines technological innovation with user-friendly and efficient business communication solutions. With both Ai-based technologies and operational excellence, NFON enables companies to harness the full potential that artificial intelligence offers – for optimised processes, more precise customer interactions and new growth opportunities.
http://www.nfon.com/
Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI, safely and reliably. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.
Samhammer is one of the fastest growing solution providers for service excellence and customer service experience in the age of digitalisation. With over 550 employees, Samhammer focuses on innovative solution modules such as AI-powered assistants, knowledge logistics platforms, bots and intelligent self-services across all industries.Samhammer combines innovation, excellence, sustainability and customer satisfaction to create a unique experience. Their commitment to excellence drives them to create ground-breaking solutions in the service world and to generate sustainable added value for their customers through their work
Are you overwhelmed with emails, chats, feedback, or calls from customers? Do you want to use the most advanced artificial intelligence technologies in customer service? SentiSquare has been helping companies analyze and automate their customer communications with its technology for 10 years. The SentiSquare No-Code NLP platform transforms your textual data into valuable information. How? Find out at The Service summit 2024!
During the Service & Sales Summit 2025, visitors will be able to experience the SentiSquare No-Code NLP text processing platform at our booth. It can be operated by ordinary business users without IT background. We will be happy to show everyone what problems it can handle and what work it will make easier.
Since 2013, ServiceOcean has been standing for 100% availability in the inbound service centre. Digital queues use behavioural science and offer alternatives to hang up and redial for the first time.
Callers decide between appointment callbacks, virtual and voluntary waiting. As a result, the software (SaaS) achieves a cost advantage of 85% with significantly better key figures and measurably greater customer and employee satisfaction.
ServiceOcean is the best partner for availability and the fastest way into the new world of service.
Serviceware offers software solutions for the digitalization and automation of service processes based on the AI-native Serviceware platform. These solutions enable companies to increase their service quality and manage service costs efficiently.
Product Highlights for Service Organizations:
AI-Native Service Management: Streamline service processes with automated ticket routing, intuitive self-service options and AI assistance for both requesters and service teams
Chatbots and Live Chat: Deploy 24/7 AI chatbots to resolve simple requests, with seamless handover to human agents for complex matters
Central Knowledge Hub: Acces an intelligent knowledge database that quickly delivers relevant information and is continuously updated.
Headquartered in Idstein (Germany), the company serves more than 1,300 customers across various industries worldwide, including 18 DAX-listed companies and 5 of Germany’s 7 largest companies.
As a platform for Unified Customer Experience Management (Unified-CXM), Sprinklr helps companies deliver a better customer experience across more than 30 digital channels using Sprinklr AI+. Sprinklr's true unified platform solution with single-code architecture connects customer service and marketing teams and solves the problem of internal silos. It analyzes billions of conversations across social media, messaging, in-app, live chat, email and voice channels and identifies intent and sentiment to route customers to the right support - all in real time.
Founded in 2009, Sprinklr is headquartered in New York City and is present in 25 countries across 1,400 of the world's most valuable companies - including Microsoft, P&G, Samsung and 50% of the Fortune 100. Sprinklr is represented in the DACH region with its own offices in Hamburg, Munich and Zurich.
With more than 4,000 customer advisors and over 20 locations in Europe, we are one of the top 5 German contact centre operators. Ströer X specialises in sophisticated services in the areas of customer experience, sales and digitalisation. We fulfil our credo ‘Inspiring people with service’ every day with maximum implementation strength, passion and excellence.
Being nominated for the CCV Quality Award 2024 in the employee orientation category shows that we live the right core values that make our employees happy: satisfied employees, focussed on the energy, telecommunications, travel, finance, e-commerce and healthcare sectors, deliver higher solution quotas for our clients' end customers.
Our position in the market is unique, as we combine the reliability and professionalism of an M-Dax company with the agility and efficiency of a medium-sized company.
Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud™ is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com
TAS AG is one of the largest and oldest owner-operated Customer Experience service providers in Germany. With more than 30 years of experience and working with the most well-known brands from both Germany and abroad, the Leipzig-based company is a reliable, high-quality partner in customer service & sales.
The service portfolio includes the implementation of operational customer service in Germany and nearshoring, as well as consulting, training and technology in the area of Customer Experience.
Since 2025, the TAS E-Coach has been part of the portfolio as a technological innovation. The tool developed by TAS AG sets new standards for quality management in customer service by combining coaching, monitoring and improvement measures digitally, fairly and transparently in one place.
TAS AG employs a diverse team of 600 employees across Germany and is one of the first climate-friendly service providers in Germany.
Transcom CX: The Next-Level BPO for Customer Experience. Transcom orchestrates intelligent tech power through its teams of experts and agents, delivering seamless omnichannel experiences, dynamic customer journeys, and measurable success – all while boosting efficiency and reducing costs, no matter where clients are located.
Verint® is a leader in customer experience (CX) automation. The world’s most iconic brands—including more than 80 of the Fortune 100 companies—use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise.
With Verint, organizations can meet the challenges posed by continued growth in the number of customer interactions and higher customer expectations for elevated CX. Since hiring more workers and increasing workforce expenses are not a sustainable solution, organizations are looking for AI-powered platforms to help them drive CX automation to achieve their strategic objectives and realize significant ROI.
VIER is rethinking customer dialog and communication. VIER's AI-based solutions make contact-driven business processes more efficient and significantly improve the customer and user experience. The solutions analyze, assist and automate across all industries in all areas of customer service – secure data, German cloud and local service included!
- The efficient distribution and cross-channel processing of customer inquiries is already in use thousands of times with the VIER Cloud ACD.
- VIER Copilot, an AI-based assistance solution, collects data in real time and makes recommendations for action based on real-time speech analysis.
- The voice and text analysis software enables optimized service and sales.
- VIER Smart Dialog enables automated customer dialog via chat and voicebots. This allows companies to offer end customers a qualified, automated dialog option 24/7 for questions, information or complete processes.
Check out our exhibitor packages now and
maximize your business impact with us!
Download Service Summit App
