Salesforce Make an appointment

Salesforce is the #1 CRM, bringing companies and customers together in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, voice, and artificial intelligence—to connect to their customers in a whole new way. The Salesforce Customer 360 is an integrated CRM platform, powered by AI, that unites marketing, sales, commerce, IT and analytics departments. It gives these teams a single, shared view of their customers so they can work together to build lasting, trusted relationships and deliver the personalized experiences their customers expect. Salesforce is committed to a set of core values--trust, customer success, innovation, and equality of every human being. Salesforce is one of the leaders on Fortune’s Change the World list, and has been one of Fortune’s 100 Best Companies to Work For, for twelve years in a row.

Microsoft Make an appointment

Microsoft Deutschland GmbH was founded in 1983 as a subsidiary of Microsoft Corporation (Redmond, USA). In Germany, we employ over 3,000 employees at our seven locations in Berlin, Frankfurt, Hamburg, Cologne, Munich, Stuttgart, and Walldorf. Together with our 30,000 partners in Germany, we support companies with innovative solutions for the intelligent cloud and the Intelligent Edge to help them succeed in their digital transformation journey.

Zendesk Make an appointment

All for one Customer Experience Make an appointment

Aristech Make an appointment

Aristech is the provider for voice technology and NLP solutions in Europe. We offer AI-based digitalization for customer communications. Solutions like quality monitoring measure the quality of customer communication (via call or text) automatically through AI. Our voicebots and chatbots are intuitive and sound natural, making people's lives easier. Our innovative spirit can be found in all Aristech speech technology solutions. Innovation is what makes our voicebots, speech recognition, text-to-speech and NLP for e-mail automation and quality monitoring better, more natural and more convenient. Numerous international companies from the banking and insurance sector, transport companies and energy providers who all rely on data security trust in us and achieve the highest possible customer satisfaction with our solutions.

babelforce Make an appointment

babelforce is a flexible contact center automation platform that puts CX design in the hands of CX professionals. We enable radical change in the contact center by giving experts the tools to leave frustrating experiences behind and create something better. Our versatile No-Code development system empowers you to design, build and update contact center workflows while adding time-saving process automations. More than that, our two-way Salesforce and Zendesk integrations provide features like VoiceBot IVR and CRM telephony for a totally cohesive and data-driven customer service offering. When you build your processes with agents and customers in mind, two things happen. Your agent efficiency increases by 20-40%. And, your customers gain an experience that feels genuinely crafted for them.

Baruti Make an appointment

BOTfriends Make an appointment

BOTfriends is specialized in the development and design of conversational AI applications such as chatbots and voicebots. What distinguishes the tech company from Würzburg from other specialists in the field of artificial intelligence: With the Conversational AI platform BOTfriends X, BOTfriends has developed a unique software solution that allows employees in companies to develop and operate chatbots and voice assistants independently, even without programming skills. In this way, BOTfriends accelerates the automation of customer communication and makes the use of Conversational AI accessible for a variety of industries and use cases. At BOTfriends, years of experience meet individual consulting and an intuitive, high-performance and flexible platform that greatly simplifies the creation and maintenance of bots. Customers include SMEs and well-known companies from German-speaking countries such as TUI Cruises, Bosch and Villeroy & Boch as well as international customers from the USA, among others. Further information at: www.botfriends.de.

CreaLog Make an appointment

Digitization with AI-based Conversational Customer Care Solutions We are the German provider with 30 years of automation experience in customer service for companies of all sizes and in all industries. Our solutions 'Made in Germany' convince worldwide. With built-in data protection compliant for the public cloud, private cloud and of course on-premise. Many customers have trusted us for more than 10 years. Thanks to CreaLog No-Code and Low-Code Service Creation, they can develop workflows and bot dialogs for all communication channels on their own. In very challenging situations involving APIs, databases, and telephony interfaces, CreaLog Professional Service is always at our customers' side and quickly leads the project to success. Our customer base ranges from medium-sized businesses to public authorities, energy providers and media companies to large telecommunications network operators throughout Europe. Details and exciting case studies can be found on our website.

Diabolocom Make an appointment

Diabolocom is a cloud-based contact center solution. Our core competency lies in providing modern communication services to businesses of all sizes. The native CRM integration offered by Diabolocom is a true asset. It enables efficient customer data management and personalization of interactions, leading to stronger customer engagement. Process automation and intelligent algorithms within the Diabolocom platform assist businesses in optimizing their operations and increasing efficiency. Our local German team consists of experienced experts who are ready to provide guidance and implement individual requirements. We place great emphasis on ensuring that our customers retain full control over all solution adjustments. Efficiency is of paramount importance to us, which is why we guarantee a swift implementation process within one week.

Freshworks Make an appointment

i2x Make an appointment

i2x is an innovative, AI-based platform for communication analysis and coaching. The software analyzes and transcribes complex conversations in several languages in real-time (less than 0,5 seconds). Users receive live feedback and assistance to help optimize their sales and service conversations. The system uses speech recognition technology powered by artificial intelligence that captures emotions as well as the content of a conversation. Moreover, i2x generates AI-based, individually tailored feedback and training sessions for its users. The Berlin-based company currently employs 60 people. Its founder and managing director is Michael Brehm who is, among other things, the former managing director of studiVZ and co-founder of Redstone, Europe’s leading VC-as-a-service-platform. i2x has received several awards, including the CCW Future Camp Award, the CCV Quality Award for the “Best IT Innovation” by the German Call Centers Federation and the title “Digital Startup of 2019” by the German Federal Ministry of Economic Affairs and Energy. More info on www.i2x.ai

IFS Deutschland Make an appointment

IFS develops and delivers cloud enterprise software for companies around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. Within our single platform, our industry specific products are innately connected to a single data model and use embedded digital innovation so that our customers can be their best when it really matters to their customers – at the Moment of Service™. The industry expertise of our people and of our growing ecosystem, together with a commitment to deliver value at every single step, has made IFS a recognized leader and the most recommended supplier in our sector. Our global team of over 5,500 employees every day live our values of agility, trustworthiness and collaboration in how we support thousands of customers. Learn more about how our enterprise software solutions can help your business today at ifs.com.

InVision Make an appointment

injixo, a cloud-based workforce management (WFM) solution, increases the productivity of contact centers of all sizes and industries and reduces staffing costs by up to 20%. With injixo’s AI-powered forecasting and fully optimized scheduling that complies with all labor regulations, injixo ensures efficient staffing levels and minimizes o costly overtime. Real-time adherence immediately detects schedule deviations and enables quick corrective actions to ensure your defined service level goals are met. Plus, our comprehensive API strategy allows for seamless integrations with relevant third-party system, making your operations smoother and more efficient. With transparent scheduling and a comprehensive self-service portal, injixo increases employee satisfaction and reduces turnover. injixo boots accessibility, shortens waiting times and increases first-time resolution rates. This leads to increased customer satisfaction and strengthens customer loyalty. More info at: www.injixo.com/de

Odigo Make an appointment

Odigo™ simplifies communication between businesses and people with modern Contact Centre as a Service (CCaaS) solutions. An innovative approach based on empathy and technology enables brands to communicate with customers through human interactions while realising the full potential of digital capabilities. Odigo's public or private cloud enables a seamless, efficient omnichannel experience for customers and a motivating employee experience.  Odigo provides agents with a 360-degree customer view from a unified console. Supported by artificial intelligence, automation and integrated analytics tools, companies can develop reliable, personalised and future-proof customer experience strategies. Odigo is a European provider serving more than 250 customers worldwide with over 250,000 agents and has a 35-year company history of innovation.

Open Telekom Cloud Make an appointment

PLAY IT SAFE WITH A EUROPEAN CLOUD! Whether you're a large international company or a local start-up, you can rely on Deutsche Telekom's leading European public cloud solution - the Open Telekom Cloud. It is based on the open source software OpenStack and thus offers a flexible, secure and sovereign infrastructure – GDPR-compliant and highly available from data centers in Germany, the Netherlands and Switzerland. Thanks to the multiple certifications, it is the ideal solution for industries with particularly high data protection requirements and, with its wide range of services, is suitable for almost all application scenarios. In addition, the Open Telekom Cloud stands for a climate-friendly provision of its cloud capacities and relies on electricity from 100% renewable energies. The Open Telekom Cloud offers the common ISO certificates such as ISO 27001 and ISO 27017, specific data protection certificates such as ISO 27018, EU Cloud Code of Conduct and TCDP 1.0 as well as a number of other certificates and reports including SOC 1, SOC 2, SOC 3 and BSI C5. Furthermore, the Open Telekom Cloud complies with industry-specific regulations for the secure processing of data of persons subject to professional secrecy within the meaning of Section 203 of the German Criminal Code (StGB) and providers of social benefits pursuant to Section 35 of the First Book of the Code of Social Law. The Open Telekom Cloud offers "compliance inside" – complications from Schrems II or the US Cloud Act are excluded from the outset.

Parloa Make an appointment

We at Parloa believe in the revolution of how businesses talk to their customers with the help of artificial intelligence. Ever since our company was founded in 2017 in the heart of Berlin, Parloa has become one of the leading SaaS platforms for Conversational AI. Our aim is to build the most comprehensive solution in this sector for enabling every company in the world to have better conversations with their customers. We pursue this vision with the highest standards of technical engineering and combine it with innovative leadership and a strong commitment of every team member to reimagine the future of customer communication.

ServiceOcean Make an appointment

Typewise Make an appointment

Typewise is an AI Communication Solution for customer service and sales teams. Enterprises (incl. Fortune 500) use Typewise to communicate faster and more effectively with customers. The AI reduces answering times by >20-35% and improves quality and customer satisfaction. The software works smoothly with existing systems (e.g. CRM, Email, Chat) and there is no IT integration effort required.