Our exhibitors 2026

Aircall is the communication and intelligence platform that empowers Sales and Customer Support teams to connect, communicate, and grow.  More than 19,000 customers around the world use Aircall to interact with customers. The platform integrates seamlessly with all major CRM and Help Desk solutions, is easy-to-use and provides the insights companies need to make data-informed decisions about team staffing, performance, business growth and more.

Aircall has expanded its international footprint and currently has over 700 employees from 40 nationalities spread over 7 offices – New York, San Francisco, Paris, London, Sydney, Berlin and Madrid – and was named one of Built In’s Best Places to Work. As part of the Deloitte Fast 500 list, Aircall achieved Centaur status after securing over $100 million in annual recurring revenue in 2022. 

Aristech is a leading provider of Voice AI technology, specializing in the automation and digitization of customer service processes. With innovative solutions, including AI agents, voicebots, and mailbots, Aristech helps companies make their communication more efficient and customer-friendly. By leveraging artificial intelligence, repetitive tasks are automated, easing the workload of employees and accelerating service processes. The AI solutions understand natural language, respond in real-time, and enable seamless interaction across various channels—whether by phone, email, or chat.

Data protection? Absolutely! Aristech solutions are 100% GDPR-compliant and are fully developed and hosted in Germany. "Made in Germany" stands for the highest quality, security, and reliability.

As an innovative partner for digital customer communication, the company enables its clients to sustainably optimize their service operations, ensuring a future-proof, automated, and intelligent interaction with customers.

Broken service experiences cost enterprises customers, revenue, and trust. babelforce gives contact centers the flexibility to fix that: a voice and automation platform that connects to any CRM, helpdesk, or backend system, lets CX teams build and change call flows without IT, and brings full customer context into every interaction. No rip-and-replace. No vendor lock-in. Just configurable voice infrastructure that scales with your operation – and keeps pace with your customer service needs, however they evolve.

You can find more information here. 

Contone offers strategic consulting for customer service optimization
With our 30 years of experience, we help you develop and implement the right strategy in regards of today's possibilities. Our specialty is the design of intelligent voice- & chat bots and the optimal
interaction with AI, CRM data and omnichannel contact management. This is how we achieve efficient automation, intelligent routing and customer satisfaction.
We have a deep understanding of individual project targets and brand values ​​in all industries. Based on your customer service expectations, we develop solutions and processes, focused on customer
experience and cost efficiency. We master the accompanying change management with the right feeling for your employees.
Contone is independent and creative. We support you in selecting and implementing the appropriate technology or AI and manage your projects efficiently and cost-effectively with diplomacy and
experience.

AI platform for excellent communication and process automation

We digitize and automate communication – across all channels, with state-of-the-art technology and power even for complex use cases. Whether chat or voice bot, outbound bot or self-service portal: CreaLog gets processes on track in all phases of the customer journey – tailored to company and customer needs.

And, of course, integration into backend systems is a given – we also connect legacy data sources, automate callbacks, refine knowledge databases, and thus take customer satisfaction and efficiency to the next level. Everything is “Made in Germany,” hosted on-premises, as a private cloud, or as a managed service in the public cloud – our AI platform offers the necessary flexibility.

For over 30 years, renowned customers from energy suppliers, network operators, banks, insurance companies, retail, and telecommunications have placed their trust in our multi-service platform – together we are paving the way to the digital service future.

Diabolocom, also known as the Blue Octopus, develops an AI-powered contact center solution tailored for modern business communication.

Our platform seamlessly integrates CRM and business tools, simplifies customer data management, and enables personalized interactions to enhance customer engagement.

Advanced automation boosts efficiency and responsiveness. The intuitive user interface allows for independent operation and full customization control.

Our experienced German operations team understands contact center challenges and provides tailored support. With the agility of an octopus, we guarantee implementation within one week.

For more information, please visit https://www.diabolocom.com/

Enghouse Interactive, is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 40 years. Enghouse Interactive solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine.

You can find more information here. 

You can find more information here. 

About Freshworks Inc.
Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 73,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.

lighten IT up. 

ilume Informatik AG is an IT consulting company based in Mainz, Germany. The company connects people and technology, supporting organizations of all sizes and industries in the areas of Customer Relationship Management (CRM), Smart Automation (SMA) and Custom Development (DEV).

ilume is particularly specialized in CRM systems, the digitalization of business processes, and the development of custom software solutions. Clients benefit from a collaborative, solution-oriented and flexible approach that enables them to fully leverage the potential of the digital age. 

Founded in 2000, ilume has established itself as a reliable player in the IT market and today employs around 150 people.

You can find more information here.

Lector is an AI platform that processes incoming documents fully automatically, from cleansing and classifying them to extracting precise data and seamlessly exporting it to target systems. Its advanced AI models can understand documents in all their diversity, including structured and unstructured formats, printed and handwritten text, and various types of documents such as invoices, contracts and forms.
The platform integrates seamlessly into existing business processes, making the setup of complex document processing workflows as easy as possible. You can choose between on-premises operation for maximum control and cloud deployment for maximum flexibility, both of which are GDPR-compliant and secure. Instead of manual processing, companies get a fully automated solution that saves valuable time and resources in document processing. Lector creates a simple, scalable processing system that grows with the company.

You can find more information here. 

Authentic, down-to-earth, and honest – Northern German by nature – lmbit GmbH plans and implements optimal IT solutions.

Based on our long-standing expertise in IT security, IT infrastructure, and IT management, our team supports clients with smart IT Service Management, helping them make their IT and processes efficient and future-ready.

Our focus: true partnership – built on long-term trust, with our clients and technology partners such as Matrix42.

You can find more information here.

You can find more information here.

The monday.com Work OS is a low code- no code platform that democratizes the power of software so organizations can easily build work management tools and software applications to fit their every need. The platform intuitively connects people to processes and systems, empowering teams to excel in every aspect of their work while creating an environment of transparency in business. monday.com has offices in Tel Aviv, New York, Denver, Chicago, London, Warsaw, Sydney, Melbourne, São Paulo, and Tokyo. Fully customizable to suit any business vertical, the platform is currently used by over 225,000 customers across more than 200 industries and in over 200 countries and territories.

The MUUUH! Group is a thought leader, driver and implementer for successful customer centricity. Thanks to our unique portfolio and more than 30 years of experience, we turn companies into customer champions. In the area of Conversational AI, MUUUH! Next drives the development of innovative customer interactions with AI-based solutions and creates seamless, personalised customer experiences.

MUUUH! Consulting offers strategic advice on digital transformation, especially in the automotive, insurance and energy sectors, with tailor-made solutions for optimising customer processes. Thanks to our in-depth expertise in customer experience and change management, we create sustainable competitive advantages.

Together with MUUUH! Digital, the creative agency for customer-centred brands, campaigns and platforms, and MUUUH! Dialogue, the high-end partner for customised dialogue marketing, we form a dynamic synergy that makes MUUUH! a unique partner in the digital era.

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

novomind AG develops tailored, AI-powered software solutions for digital commerce and customer service across the world. The highest level of dedication, maximum customer focus and close collaboration across all levels are at the heart of product development and implementation. 

As an owner-managed company, novomind is one of the market-leading providers of software and services from a single source – made and based in Germany. 

The novomind portfolio comprises standardised software products for flexible use such as novomind iSHOP, novomind iPIM, novomind iMARKET, novomind iAGENT and the novomind AI Platform.

You can find more information here.

Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI, safely and reliably. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.

Samhammer is one of the fastest growing solution providers for service excellence and customer service experience in the age of digitalisation. With over 550 employees, Samhammer focuses on innovative solution modules such as AI-powered assistants, knowledge logistics platforms, bots and intelligent self-services across all industries.Samhammer combines innovation, excellence, sustainability and customer satisfaction to create a unique experience. Their commitment to excellence drives them to create ground-breaking solutions in the service world and to generate sustainable added value for their customers through their work

You can find more information here. 

Sipfront provides automated end-to-end testing for telecom systems and AI voice agents. Our cloud native platform enables realistic, scalable, and CI/CD integrated testing of SIP, VoIP, RTC, and conversational AI service. Accelerate releases, automate customer acceptance, catch issues early, and ensure quality at scale - without manual effort.

You can find more information here.

With more than 9,000 customer advisors and over 45 locations in Europe, we are one of the top 5 German contact centre operators. Ströer X specialises in sophisticated services in the areas of customer experience, sales and digitalisation. We fulfil our credo ‘Inspiring people with service’ every day with maximum implementation strength, passion and excellence.

Being nominated for the CCV Quality Award 2024 in the employee orientation category shows that we live the right core values that make our employees happy: satisfied employees, focussed on the energy, telecommunications, travel, finance, e-commerce and healthcare sectors, deliver higher solution quotas for our clients' end customers.

Our position in the market is unique, as we combine the reliability and professionalism of an M-Dax company with the agility and efficiency of a medium-sized company.

Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud™ is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com

TAS AG is one of the largest and oldest owner-operated Customer Experience service providers in Germany. With more than 30 years of experience and working with the most well-known brands from both Germany and abroad, the Leipzig-based company is a reliable, high-quality partner in customer service & sales.

The service portfolio includes the implementation of operational customer service in Germany and nearshoring, as well as consulting, training and technology in the area of Customer Experience.

Since 2025, the TAS E-Coach has been part of the portfolio as a technological innovation. The tool developed by TAS AG sets new standards for quality management in customer service by combining coaching, monitoring and improvement measures digitally, fairly and transparently in one place.

TAS AG employs a diverse team of 600 employees across Germany and is one of the first climate-friendly service providers in Germany.

Verint® is a leader in customer experience (CX) automation. The world’s most iconic brands—including more than 80 of the Fortune 100 companies—use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise. 
With Verint, organizations can meet the challenges posed by continued growth in the number of customer interactions and higher customer expectations for elevated CX. Since hiring more workers and increasing workforce expenses are not a sustainable solution, organizations are looking for AI-powered platforms to help them drive CX automation to achieve their strategic objectives and realize significant ROI.
 

As a German technology company, VIER develops and operates innovative, AI-based solutions for efficient business processes in compliance with European data protection standards. VIER identifies and unlocks opportunities for business success and measurably and tangibly optimizes the customer and user experience including a German cloud and local service!

Whether meetings, telephony, or contact centers: Together with Zoom, we design modern, secure, and flexible communication solutions for your business, enhanced by AI to make everything more efficient.

With 55+ apps in nearly every major business category, Zoho is one of the world's most prolific software companies, serving customers from small businesses to large corporations. Zoho Desk is a customer service platform with AI-powered insights and intuitive ticketing, enabling teams to deliver exceptional support, prioritize customer needs, and build lasting relationships.