Aristech is the provider of AI-based voice and speech technology solutions in Europe. We offer AI-based digitalization for customer communication, automation and categorization of customer service processes. Our voicebots and chatbots are intuitive and natural, making people's lives easier. Our innovative spirit can be found in all Aristech speech technology solutions: TTS, STT, voicebots, and NLP - it makes them better, more natural and more convenient. We are the experts for natural voices and intuitive dialog. Our AI solutions are made in Germany and as such GDPR-compliant. Numerous international companies from the banking and insurance sector, transport companies, energy suppliers and municipal administrations, who all rely on data security trust in us and achieve the highest level of customer satisfaction with our solutions.

Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.

Cognigy is revolutionizing the customer service industry by harnessing the most cutting-edge AI technology on the market. Its award-winning solution, Cognigy.AI, empowers businesses to deliver exceptional service that is instant, personalized, in any language, and on any channel. By perfectly combining Generative and Conversational AI to create AI Agents, Cognigy is shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.

Over 1.000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their business. Cognigy's impressive worldwide customer portfolio includes Bosch, E.ON, Henkel, Lufthansa Group, Mercedes-Benz and Toyota.

colpari is the platform for modern customer service that redefines efficiency and flexibility. Instead of relying on traditional call center methods, we analyze customer inquiries to determine which tasks require human attention and which can be efficiently handled with the support of technology. This approach lowers the cost per contact, enhances customer satisfaction, and fosters sustainable customer loyalty. Our adaptable platform seamlessly integrates into virtually any use case, helping businesses elevate their customer service to the next level.

As a leading manufacturer of cloud contact center solutions in Europe, Content Guru offers companies innovative ways to create seamless customer experiences. The 360° customer experiences inspire employees and are proven to increase customer satisfaction. Discover how storm, the award-winning cloud platform, combines existing systems with various communication channels and offers companies significant added value. Thanks to its pioneering technologies, such as AI, and inspiring partnerships, Content Guru has already won several awards. As the largest cloud contact center platform in Europe, confirmed by external analyses, they offer the security of a trusted solution.

Deloitte offers you consulting services from strategy to implementation and provides you with technological and business support so that you can establish yourself as a leading provider on the market. Our Service Excellence offering will help your organisation stand out in the market with a first-class service experience for your customers. With our many years of experience in the field of service, first-class technology partnerships, in-depth industry knowledge and an extensive network, we support you in all areas relating to pre & after sales service, service & contact centre management, AI-driven service & self service, technical service & field service, assistance management, claims & complaint management and member & community management. Our focus is on creating an outstanding service experience for your customers while keeping an eye on the costs for your organisation.
 

Diabolocom is a cloud-based contact center solution. Our core competency lies in providing modern communication services to businesses of all sizes.

The native CRM integration offered by Diabolocom is a true asset. It enables efficient customer data management and personalization of interactions, leading to stronger customer engagement.

Process automation and intelligent algorithms within the Diabolocom platform assist businesses in optimizing their operations and increasing efficiency.

Our local German team consists of experienced experts who are ready to provide guidance and implement individual requirements. We place great emphasis on ensuring that our customers retain full control over all solution adjustments.

Efficiency is of paramount importance to us, which is why we guarantee a swift implementation process within one week.

For more information, please visit https://www.diabolocom.com/

The Five9 Intelligent CX Platform provides a comprehensive suite of solutions to engage with customers across their channel of choice, empower managers with insights and intelligence into contact center performance, and elevate your business to deliver better business outcomes and Bring Joy to CX™. Our cloud-native, scalable, and secure platform includes contact center; omnichannel engagement; Workforce Engagement Management; extensibility through more than 1,400 partners; and innovative, practical AI, automation, and journey analytics that are embedded as part of the platform. Five9 brings the power of people, technology, and partners to more than 2,500 organizations worldwide. For more information, visit www.five9.com. 

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

gevekom chosen - forever convinced. The leading call center service provider, which did not lose a single client last year but gained many new - well-known ones - often serves as a pioneer in the industry. gevekom integrates AI and uses all the possibilities of (partial) automation and digitalization, always true to the motto “Friends & Family First”, which puts employee satisfaction above everything else. “Happy employees do the best job” is their motto. gevekom's mission is to show that customer service is a great job for great people, that customer service is fun, meaningful and receives respect and appreciation in return. The gevekom Customer Experience Lab makes customer service more digital and intelligent. The objective: make customer service more efficient with AI support and raise it to a new level of quality. Pilot projects such as AI Agent Assist, call-back, AI-supported analyzis, voice bots, live language translation and automated knowledge transfer are planned for 2024 and 2025. Gevekom offers solutions for various industries, including financial services, car manufacturers and e-commerce. Further information at www.gevekom.com.

Kore.ai is a leading provider of advanced AI technology with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human-assisted and to build generative AI-enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategies. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers in India, the UK, the Middle East, Japan, South Korea, and Europe. Visit Kore.ai to learn more.

moinAI is the AI platform for automated customer communication in marketing, sales and customer service. With moinAI's AI chatbot, live chat and product advisor, companies can communicate quickly and efficiently with customers on the website around the clock.

The MUUUH! Group is a thought leader, driver and implementer for successful customer centricity. Thanks to our unique portfolio and more than 30 years of experience, we turn companies into customer champions. In the area of Conversational AI, MUUUH! Next drives the development of innovative customer interactions with AI-based solutions and creates seamless, personalised customer experiences.

MUUUH! Consulting offers strategic advice on digital transformation, especially in the automotive, insurance and energy sectors, with tailor-made solutions for optimising customer processes. Thanks to our in-depth expertise in customer experience and change management, we create sustainable competitive advantages.

Together with MUUUH! Digital, the creative agency for customer-centred brands, campaigns and platforms, and MUUUH! Dialogue, the high-end partner for customised dialogue marketing, we form a dynamic synergy that makes MUUUH! a unique partner in the digital era.

Samhammer is one of the fastest growing solution providers for service excellence and customer service experience in the age of digitalisation. With over 550 employees, Samhammer focuses on innovative solution modules such as AI-powered assistants, knowledge logistics platforms, bots and intelligent self-services across all industries.Samhammer combines innovation, excellence, sustainability and customer satisfaction to create a unique experience. Their commitment to excellence drives them to create ground-breaking solutions in the service world and to generate sustainable added value for their customers through their work

Since 2013, ServiceOcean has been standing for 100% availability in the inbound service centre. Digital queues use behavioural science and offer alternatives to hang up and redial for the first time. 
Callers decide between appointment callbacks, virtual and voluntary waiting. As a result, the software (SaaS) achieves a cost advantage of 85% with significantly better key figures and measurably greater customer and employee satisfaction.

ServiceOcean is the best partner for availability and the fastest way into the new world of service.
 

As a German manufacturer of premium contact center software, we develop innovative solutions for the best customer communication. We focus on customer service requirements up to the operational work control of complexly structured companies - in a private or public cloud or on-prem, depending on regulatory requirements. We see our solution as the operating system in customer communications.
We are familiar with all sectors, and have particular expertise in the insurance and health insurance market. Our software interacts seamlessly with core applications and other elements of a modern customer journey via flexible interfaces.
Our forward thinking coupled with over 25 years of close dialogue with our customers continues to drive the development of our AgentOne® software.
 

SKOPOS: Your customer service researchers

With our many years of experience, we support companies in analyzing, tracking and improving customer service processes and customer service as a whole. And we do this from all angles: be it from the customer's perspective, the service employee's perspective, at process level or in upstream or downstream basic research - we cover all areas. We stand for the Best Experience Ever. We stand for expertise in customer experience (CX), employee experience (EX), user experience (UX), mystery research and innovation and trend research.
Visit us at our stand and find out together with us how we can improve your customer service and make your users and employees happier.
We at SKOPOS will be presenting our solutions and services using various cases in our Masterclass and look forward to seeing you there!

https://www.skopos-group.de/en
 

As a leading global technology company, TeamViewer offers a secure remote connectivity platform to access, control, manage, monitor, and support any device — across platforms — from anywhere. With more than 600,000 customers, TeamViewer is free for private, non-commercial use and has been installed on more than 2.5 billion devices. TeamViewer continuously innovates in the fields of Remote Connectivity, Augmented Reality, Internet of Things, and Digital Customer Engagement, enabling companies from all industries to digitally transform their business-critical processes through seamless connectivity. Founded in 2005, and headquartered in Göppingen, Germany, TeamViewer is a publicly held company with approximately 1,400 global employees. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX.

Successful customer connections - For almost ten years, virtualQ has been helping business customers build successful, sustainable and positive connections with their customers. The AI-based callback and appointment management SaaS solution has already saved more than a billion waiting minutes and established virtualQ as a trusted innovation partner in customer service. Today, 40+ employees from 10+ nations work at the Berlin and Stuttgart locations on the continuous further development of the highly flexible peak management software.

With more than 55 applications in almost all major business categories, including sales, marketing, customer support, accounting and back-office, and a range of productivity and collaboration tools, Zoho Corporation is one of the software companies with the largest portfolio of solutions in the
world. Zoho is privately owned and profitable with more than 15,000 employees. Zoho is headquartered in Chennai, India, and has its European headquarters in Utrecht, the Netherlands. Zoho also has offices inGermany, France, Spain, the United States, India, Japan, China, Singapore, Mexico, Australia and the United Arab Emirates.
Zoho respects the privacy of its users and does not have an advertising revenue model in any part of its business, including its free products.
More information about Zoho's commitment to privacy can be found at
www.zoho.com/privacy.html.
Zoho operates its own data centres worldwide, including two in Europe. More than 100 million users around
the world, spread across hundreds of thousands of organisations, rely on
Zoho every day to run their businesses. For more information, visit
www.zoho.com/de

Zoom's mission is to create a platform that enables limitless human communication. With Zoom Workplace, the company's AI-powered collaboration platform designed for modern ways of working, communication is simplified, employee engagement is strengthened, personal time is optimized and productivity is improved. Zoom Workplace also offers customers the ability to choose from a variety of third-party apps and integrations. Supported by the Zoom AI Companion, Zoom Workplace includes collaboration solutions such as meetings, team chat, telephony, scheduling, whiteboard, rooms, Workvivo and much more. Combined with Zoom's business services for sales, marketing and customer service teams, including the Zoom Contact Center, customer relationships are strengthened across all stages of the customer engagement cycle.

Founded in 2011, Zoom is publicly traded (NASDAQ: ZM) and headquartered in San Jose, California. For more information, visit zoom.com.