Aircall is the communication and intelligence platform that empowers Sales and Customer Support teams to connect, communicate, and grow.  More than 19,000 customers around the world use Aircall to interact with customers. The platform integrates seamlessly with all major CRM and Help Desk solutions, is easy-to-use and provides the insights companies need to make data-informed decisions about team staffing, performance, business growth and more.

Aircall has expanded its international footprint and currently has over 700 employees from 40 nationalities spread over 7 offices – New York, San Francisco, Paris, London, Sydney, Berlin and Madrid – and was named one of Built In’s Best Places to Work. As part of the Deloitte Fast 500 list, Aircall achieved Centaur status after securing over $100 million in annual recurring revenue in 2022. 

botario is a platform for automated responses of customer requests with the help of AI-based voice- and chatbots, on the web/via app or on the phone. botario is running completely on-premise or in a cloud and is suitable for large corporations and technically experienced users as well as for smaller agencies, medium-sized businesses and departments without IT expertise.

Where the Future Speaks! - CASERIS is a leading provider of communication solutions, specializing in innovative contact center software. Our cloud-based MultiCaaS platform, TIMIO.360®, combines UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service) into a single solution, enabling businesses to achieve holistic, efficient, and forward-looking communication. 
With a focus on integrating AI dialogue systems, process automation, and optimizing customer service, we create modern, flexible solutions that help companies deliver an outstanding customer experience. CASERIS stands for innovation, quality, and a clear focus on market demands. Together, we are paving the way for the future of communication.

Cognigy is revolutionizing the customer service industry by harnessing the most cutting-edge AI technology on the market. Its award-winning solution, Cognigy.AI, empowers businesses to deliver exceptional service that is instant, personalized, in any language, and on any channel. By perfectly combining Generative and Conversational AI to create AI Agents, Cognigy is shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.

 

Over 1.000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their business. Cognigy's impressive worldwide customer portfolio includes Bosch, E.ON, Henkel, Lufthansa Group, Mercedes-Benz and Toyota.

Contone offers strategic consulting for customer service optimization
With our 30 years of experience, we help you develop and implement the right strategy in regards of today's possibilities. Our specialty is the design of intelligent voice- & chat bots and the optimal
interaction with AI, CRM data and omnichannel contact management. This is how we achieve efficient automation, intelligent routing and customer satisfaction.
We have a deep understanding of individual project targets and brand values ​​in all industries. Based on your customer service expectations, we develop solutions and processes, focused on customer
experience and cost efficiency. We master the accompanying change management with the right feeling for your employees.
Contone is independent and creative. We support you in selecting and implementing the appropriate technology or AI and manage your projects efficiently and cost-effectively with diplomacy and
experience.

Digitization with AI-based Conversational Customer Care Solutions
We are the German provider with 30 years of automation experience in customer service for
companies of all sizes and in all industries.
Our solutions 'Made in Germany' convince worldwide. With built-in data protection compliant
for the public cloud, private cloud and of course on-premise.
Many customers have trusted us for more than 10 years. Thanks to CreaLog No-Code and
Low-Code Service Creation, they can develop workflows and bot dialogs for all
communication channels on their own.
In very challenging situations involving APIs, databases, and telephony interfaces, CreaLog
Professional Service is always at our customers' side and quickly leads the project to
success.
Our customer base ranges from medium-sized businesses to public authorities, energy
providers and media companies to large telecommunications network operators throughout
Europe. Details and exciting case studies can be found on our website.

Diabolocom, also known as the Blue Octopus, develops an AI-powered contact center solution tailored for modern business communication.

Our platform seamlessly integrates CRM and business tools, simplifies customer data management, and enables personalized interactions to enhance customer engagement.

Advanced automation boosts efficiency and responsiveness. The intuitive user interface allows for independent operation and full customization control.

Our experienced German operations team understands contact center challenges and provides tailored support. With the agility of an octopus, we guarantee implementation within one week.

For more information, please visit https://www.diabolocom.com/

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers and HR to do their job and delight their customers.More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

You can find more information here.

Lector offers a powerful AI platform for classifying and extracting any document. It uses state-of-the-art deep learning methods from the fields of computer vision and natural language processing to understand documents and extract information from structured and unstructured documents. Lector can be operated both on premise and in the cloud, giving companies the flexibility to use the platform according to their specific security and infrastructure requirements.

The MUUUH! Group is a thought leader, driver and implementer for successful customer centricity. Thanks to our unique portfolio and more than 30 years of experience, we turn companies into customer champions. In the area of Conversational AI, MUUUH! Next drives the development of innovative customer interactions with AI-based solutions and creates seamless, personalised customer experiences.

MUUUH! Consulting offers strategic advice on digital transformation, especially in the automotive, insurance and energy sectors, with tailor-made solutions for optimising customer processes. Thanks to our in-depth expertise in customer experience and change management, we create sustainable competitive advantages.

Together with MUUUH! Digital, the creative agency for customer-centred brands, campaigns and platforms, and MUUUH! Dialogue, the high-end partner for customised dialogue marketing, we form a dynamic synergy that makes MUUUH! a unique partner in the digital era.

Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI, safely and reliably. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.

Samhammer is one of the fastest growing solution providers for service excellence and customer service experience in the age of digitalisation. With over 550 employees, Samhammer focuses on innovative solution modules such as AI-powered assistants, knowledge logistics platforms, bots and intelligent self-services across all industries.Samhammer combines innovation, excellence, sustainability and customer satisfaction to create a unique experience. Their commitment to excellence drives them to create ground-breaking solutions in the service world and to generate sustainable added value for their customers through their work

Since 2013, ServiceOcean has been standing for 100% availability in the inbound service centre. Digital queues use behavioural science and offer alternatives to hang up and redial for the first time. 
Callers decide between appointment callbacks, virtual and voluntary waiting. As a result, the software (SaaS) achieves a cost advantage of 85% with significantly better key figures and measurably greater customer and employee satisfaction.

ServiceOcean is the best partner for availability and the fastest way into the new world of service.
 

As a platform for Unified Customer Experience Management (Unified-CXM), Sprinklr helps companies deliver a better customer experience across more than 30 digital channels using Sprinklr AI+. Sprinklr's true unified platform solution with single-code architecture connects customer service and marketing teams and solves the problem of internal silos. It analyzes billions of conversations across social media, messaging, in-app, live chat, email and voice channels and identifies intent and sentiment to route customers to the right support - all in real time.

Founded in 2009, Sprinklr is headquartered in New York City and is present in 25 countries across 1,400 of the world's most valuable companies - including Microsoft, P&G, Samsung and 50% of the Fortune 100. Sprinklr is represented in the DACH region with its own offices in Hamburg, Munich and Zurich.

Verint® is a leader in customer experience (CX) automation. The world’s most iconic brands—including more than 80 of the Fortune 100 companies—use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise. 
With Verint, organizations can meet the challenges posed by continued growth in the number of customer interactions and higher customer expectations for elevated CX. Since hiring more workers and increasing workforce expenses are not a sustainable solution, organizations are looking for AI-powered platforms to help them drive CX automation to achieve their strategic objectives and realize significant ROI.
 

VIER is rethinking customer dialog and communication. VIER's AI-based solutions make contact-driven business processes more efficient and significantly improve the customer and user experience. The solutions analyze, assist and automate across all industries in all areas of customer service – secure data, German cloud and local service included!
- The efficient distribution and cross-channel processing of customer inquiries is already in use thousands of times with the VIER Cloud ACD.
- VIER Copilot, an AI-based assistance solution, collects data in real time and makes recommendations for action based on real-time speech analysis.
- The voice and text analysis software enables optimized service and sales.
- VIER Smart Dialog enables automated customer dialog via chat and voicebots. This allows companies to offer end customers a qualified, automated dialog option 24/7 for questions, information or complete processes.