Aristech is the provider of AI-based voice and speech technology solutions in Europe. We offer AI-based digitalization for customer communication, automation and categorization of customer service processes. Our voicebots and chatbots are intuitive and natural, making people's lives easier. Our innovative spirit can be found in all Aristech speech technology solutions: TTS, STT, voicebots, and NLP - it makes them better, more natural and more convenient. We are the experts for natural voices and intuitive dialog. Our AI solutions are made in Germany and as such GDPR-compliant. Numerous international companies from the banking and insurance sector, transport companies, energy suppliers and municipal administrations, who all rely on data security trust in us and achieve the highest level of customer satisfaction with our solutions.

Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.

Cognigy is revolutionizing the customer service industry by harnessing the most cutting-edge AI technology on the market. Its award-winning solution, Cognigy.AI, empowers businesses to deliver exceptional service that is instant, personalized, in any language, and on any channel. By perfectly combining Generative and Conversational AI to create AI Agents, Cognigy is shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.

Over 1.000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their business. Cognigy's impressive worldwide customer portfolio includes Bosch, E.ON, Henkel, Lufthansa Group, Mercedes-Benz and Toyota.

As a leading manufacturer of cloud contact center solutions in Europe, Content Guru offers companies innovative ways to create seamless customer experiences. The 360° customer experiences inspire employees and are proven to increase customer satisfaction. Discover how storm, the award-winning cloud platform, combines existing systems with various communication channels and offers companies significant added value. Thanks to its pioneering technologies, such as AI, and inspiring partnerships, Content Guru has already won several awards. As the largest cloud contact center platform in Europe, confirmed by external analyses, they offer the security of a trusted solution.

Diabolocom is a cloud-based contact center solution. Our core competency lies in providing modern communication services to businesses of all sizes.

The native CRM integration offered by Diabolocom is a true asset. It enables efficient customer data management and personalization of interactions, leading to stronger customer engagement.

Process automation and intelligent algorithms within the Diabolocom platform assist businesses in optimizing their operations and increasing efficiency.

Our local German team consists of experienced experts who are ready to provide guidance and implement individual requirements. We place great emphasis on ensuring that our customers retain full control over all solution adjustments.

Efficiency is of paramount importance to us, which is why we guarantee a swift implementation process within one week.

For more information, please visit https://www.diabolocom.com/

The Five9 Intelligent CX Platform provides a comprehensive suite of solutions to engage with customers across their channel of choice, empower managers with insights and intelligence into contact center performance, and elevate your business to deliver better business outcomes and Bring Joy to CX™. Our cloud-native, scalable, and secure platform includes contact center; omnichannel engagement; Workforce Engagement Management; extensibility through more than 1,400 partners; and innovative, practical AI, automation, and journey analytics that are embedded as part of the platform. Five9 brings the power of people, technology, and partners to more than 2,500 organizations worldwide. For more information, visit www.five9.com. 

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

gevekom chosen - forever convinced. The leading call center service provider, which did not lose a single client last year but gained many new - well-known ones - often serves as a pioneer in the industry. gevekom integrates AI and uses all the possibilities of (partial) automation and digitalization, always true to the motto “Friends & Family First”, which puts employee satisfaction above everything else. “Happy employees do the best job” is their motto. gevekom's mission is to show that customer service is a great job for great people, that customer service is fun, meaningful and receives respect and appreciation in return. The gevekom Customer Experience Lab makes customer service more digital and intelligent. The objective: make customer service more efficient with AI support and raise it to a new level of quality. Pilot projects such as AI Agent Assist, call-back, AI-supported analyzis, voice bots, live language translation and automated knowledge transfer are planned for 2024 and 2025. Gevekom offers solutions for various industries, including financial services, car manufacturers and e-commerce. Further information at www.gevekom.com.

moinAI is the AI platform for automated customer communication in marketing, sales and customer service. With moinAI's AI chatbot, live chat and product advisor, companies can communicate quickly and efficiently with customers on the website around the clock.

Samhammer is one of the fastest growing solution providers for service excellence and customer service experience in the age of digitalisation. With over 550 employees, Samhammer focuses on innovative solution modules such as AI-powered assistants, knowledge logistics platforms, bots and intelligent self-services across all industries.Samhammer combines innovation, excellence, sustainability and customer satisfaction to create a unique experience. Their commitment to excellence drives them to create ground-breaking solutions in the service world and to generate sustainable added value for their customers through their work

Since 2013, ServiceOcean has been standing for 100% availability in the inbound service centre. Digital queues use behavioural science and offer alternatives to hang up and redial for the first time. 
Callers decide between appointment callbacks, virtual and voluntary waiting. As a result, the software (SaaS) achieves a cost advantage of 85% with significantly better key figures and measurably greater customer and employee satisfaction.

ServiceOcean is the best partner for availability and the fastest way into the new world of service.
 

As a German manufacturer of premium contact center software, we develop innovative solutions for the best customer communication. We focus on customer service requirements up to the operational work control of complexly structured companies - in a private or public cloud or on-prem, depending on regulatory requirements. We see our solution as the operating system in customer communications.
We are familiar with all sectors, and have particular expertise in the insurance and health insurance market. Our software interacts seamlessly with core applications and other elements of a modern customer journey via flexible interfaces.
Our forward thinking coupled with over 25 years of close dialogue with our customers continues to drive the development of our AgentOne® software.
 

SKOPOS: Your customer service researchers

With our many years of experience, we support companies in analyzing, tracking and improving customer service processes and customer service as a whole. And we do this from all angles: be it from the customer's perspective, the service employee's perspective, at process level or in upstream or downstream basic research - we cover all areas. We stand for the Best Experience Ever. We stand for expertise in customer experience (CX), employee experience (EX), user experience (UX), mystery research and innovation and trend research.
Visit us at our stand and find out together with us how we can improve your customer service and make your users and employees happier.
We at SKOPOS will be presenting our solutions and services using various cases in our Masterclass and look forward to seeing you there!

https://www.skopos-group.de/en
 

Successful customer connections - For almost ten years, virtualQ has been helping business customers build successful, sustainable and positive connections with their customers. The AI-based callback and appointment management SaaS solution has already saved more than a billion waiting minutes and established virtualQ as a trusted innovation partner in customer service. Today, 40+ employees from 10+ nations work at the Berlin and Stuttgart locations on the continuous further development of the highly flexible peak management software.