Mirco Müller

Mirco Müller is Co-Managing Director of OPEN Digitalgruppe and has been active for many years in the areas of CRM/CX, sales automation, marketing automation, and digital customer service. His professional background includes roles in software development, project management, presales, and international management consulting.

He advises companies on the strategic planning and implementation of digitalization and automation initiatives in marketing, sales, and service. His focus lies on pragmatic process consulting and the implementation of solutions such as SugarCRM, Zendesk, and HubSpot.

In addition to his role as managing director, Mirco Müller is also active as an author of specialist books and professional articles. At the Sales & Service Summit 2025, he will speak about how topics such as AI, data, compliance, and CRM can work well together – and what current trends are shaping this field.