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19th & 20th November 2025 in Hamburg
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19th & 20th November 2025 in Hamburg Contact: info@servicesummit.de or +49 (40) 999 993 860

Tim Tetens

Tim Tetens

Tim Tetens

fritz-kola

Since 4 years, Tim has been working with his team to enhance the customer experience for direct and indirect customers. He is fully convinced, that the best combination of seamless, digital technologies AND a very authentic service mindset behind the digital frontend are the most important parts to create magic after-sales moments for the fritz-kola customers.

Represented in the following tracks at the Service Summit:

  • 2025 SERVICE SUMMIT MAIN STAGE: Keynote
  • 2024 MAIN STAGE: Complaint management in customer service

  • 2023 MAIN STAGE: AI and Voice AI - Impact on the Customer Service of Tomorrow

  • 2023 MASTERCLASSES: Kola-boration? How fritz-kola digitizes the sales team


Tim Tetens and many more register for the Service Summit now!

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