Tim Tetens

fritz-kola

Since 5 years, Tim has been working with his team to enhance the customer experience for direct and indirect customers. He is fully convinced, that the best combination of seamless, digital technologies AND a very authentic service mindset behind the digital frontend are the most important parts to create magic after-sales moments for the fritz-kola customers.

Represented in the following tracks at the Service Summit:

2025 SERVICE SUMMIT MAIN STAGE: The invisible lever: how excellent customer service scales businesses – or the story of how caretakers become partners and supporters become enablers
2024 MAIN STAGE: Complaint management in customer service
2023 MAIN STAGE: AI and Voice AI - Impact on the Customer Service of Tomorrow
2023 MASTERCLASSES: Kola-boration? How fritz-kola digitizes the sales team