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19th & 20th November 2025 in Hamburg
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Timo Sievers

Timo Sievers

Timo Sievers

freenet

As Head of Customer Service Management, Timo Sievers is responsible for customer service at freenet AG, including the brands freenet (previously mobilcom-debitel) and klarmobil. A successful partnership based on a strategic business process outsourcing of the whole customer service is established since 2017. Timo is convinced that a consistent customer experience in a digitalized process leads to higher brand trust.

Represented in the following tracks at the Service Summit:

  • 2025 SERVICE SUMMIT MAIN STAGE: The best customer service is the one that nobody needs: contact avoidance, automation and AI are key

Timo Sievers and many more register for the Service Summit now!

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