22nd and 23rd November 2023 in Hamburg
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Contact: info@servicesummit.de or +49 (40) 999 993 860

Speaker: Timo Sievers

Timo Sievers

Timo Sievers

freenet

As Head of Customer Service Management, Timo Sievers is responsible for customer service at freenet AG, including the brands freenet (previously mobilcom-debitel) and klarmobil. A successful partnership based on a strategic business process outsourcing of the whole customer service is established since 2017. Timo is convinced that a consistent customer experience in a digitalized process leads to higher brand trust.