Nona Brodersen

Nona Brodersen

Service Summit Moderation

Represented in the following tracks at the next Service Summit:

• 2024 MASTERCLASSES - Tag 1: Digital Queue for 100% handled calls in Servicecenters
• 2024 MASTERCLASSES - Tag 1: Diabolocom Masterclasses
• 2024 MASTERCLASSES - Tag 1: Scaling and customer satisfaction in harmony: How Cargoboard expanded its support from 10 to 800 calls per day with Aircall
• 2024 MASTERCLASSES - Tag 1: How Video-Bot (Digital Human) improves customer service
• 2024 MASTERCLASSES - Tag 1: Customer Service at the highest level - the Freshworks benchmark report reveals the secrets
• 2024 MASTERCLASSES - Tag 1: CX in 2027
• 2024 MASTERCLASSES - Tag 1: AI in service management
• 2024 MASTERCLASSES - Tag 1: AI in action: practical applications and AI Agent Assist at a glance
• 2024 MASTERCLASSES - Tag 1: Next-gen AI to enhance customer service experience. What, Why and How?
• 2024 MASTERCLASSES - Tag 1: Innovative Customer Service solutions with Microsoft Copilot
• 2024 MASTERCLASSES - Tag 1: The 5 stages of empathetic experience orchestration: Success strategies and #CX insights at Siemens Healthineers
• 2024 MASTERCLASSES - Tag 1: Keynote
• 2024 MASTERCLASSES - Tag 1: Innovative customer experience at CEWE: GenAI and flexible infrastructure with botario
• 2024 MASTERCLASSES - Tag 1: Future-proof customer support via desk
• 2024 MASTERCLASSES - Tag 1: Reshaping Agent Experience with AI
• 2024 MASTERCLASSES - Tag 1: The invisible assistant: How AI contributes to perfect customer service behind the scenes
• 2024 MASTERCLASSES - Tag 1: How does a cost centre like customer service become a profit centre?
• 2024 MASTERCLASSES - Tag 1: Service Summit Main Stage Speaker Awards Prizegiving
• 2024 MASTERCLASSES - Tag 2 : Masterclasses - SKOPOS
• 2024 MASTERCLASSES - Tag 2 : How can telephone customer service generate sales and save costs at the same time? - Customer Service 2.0
• 2024 MASTERCLASSES - Tag 2 : How Autonomous AI Agents and Slack Support Your Employees and Customers 24/7
• 2024 MASTERCLASSES - Tag 2 : Success in customer service - AI as added value for better CX
• 2024 MASTERCLASSES - Tag 2 : Navigating the Five Stages of AI Maturity for enhanced CX and EX
• 2024 MASTERCLASSES - Tag 2 : Customer Service from EWE - Interested in RealTalk? With #KiM26 to noticeable Customer satisfaction
• 2024 MASTERCLASSES - Tag 2 : The world's largest contact centre project using Vonage, Salesforce and AI for a German global player
• 2024 MASTERCLASSES - Tag 2 : Innovative AI features in the Zoom Contact Centre: Redefining efficiency and customer satisfaction
• 2024 MASTERCLASSES - Tag 2 : Conversational AI in practice: Success stories from the retail and energy sectors
• 2024 MASTERCLASSES - Tag 2 : Congratulations: your customer-orientation doesn't help at all!
• 2024 MASTERCLASSES - Tag 2 : Next generation aftersales service: smart technologies as the key to excellent products and maximum customer satisfaction
• 2024 MASTERCLASSES - Tag 2 : The all-in-one CaaS platform - Deutsche Telekom and HDFC Bank successfully back the right horse!
• 2024 MASTERCLASSES - Tag 2 : More than just AI - insights from the everyday life of data-driven service management
• 2024 MASTERCLASSES - Tag 2 : Service Summit Masterclasses Speaker Awards Prizegiving

Represented in the following tracks at the Service Summit:

• 2025 SERVICE SUMMIT MAIN STAGE: Keynote in preparation
  
• 2025 SERVICE SUMMIT MAIN STAGE: Keynote in preparation
  
• 2025 SERVICE SUMMIT MAIN STAGE: Keynote in preparation
  
• 2025 SERVICE SUMMIT MAIN STAGE: Speaker Awards Prizegiving
  
• 2025 SERVICE SUMMIT MAIN STAGE: Keynote in preparation
  
• 2025 SERVICE SUMMIT MAIN STAGE: Keynote in preparation
  
• 2025 SERVICE SUMMIT MAIN STAGE: Service Summit Startup Awards
  
• 2025 SERVICE SUMMIT MAIN STAGE: Keynote in preparation
  
• 2025 SERVICE SUMMIT MAIN STAGE: Keynote