Nona Brodersen

Nona Brodersen

Trailblazer Summits Moderation

Represented in the following tracks at the Service Summit:

• 2025 SERVICE SUMMIT MAIN STAGE: Speaker Awards Prizegiving
• 2025 SERVICE SUMMIT MAIN STAGE: Startup Pitch emerse.ai
• 2025 SERVICE SUMMIT MAIN STAGE: Startup Pitch botBrains
  
• 2025 SERVICE SUMMIT MAIN STAGE: Startup Pitch Genow
  
• 2025 SERVICE SUMMIT MAIN STAGE: Startup Pitch GetVocal Ai
  
• 2025 SERVICE SUMMIT MAIN STAGE: Startup Pitch OkayThatsCool
  
• 2025 SERVICE SUMMIT MAIN STAGE: Service Summit Startup Awards - Part 2 + Award ceremony
• 2025 SERVICE SUMMIT MAIN STAGE: 🔥From data to customer experience: Bots, pilots, ai and implementation
• 2025 SERVICE SUMMIT MAIN STAGE: GenAI and the end of the customer journey
  
• 2025 SERVICE SUMMIT MAIN STAGE: Opening
• 2025 SERVICE SUMMIT MAIN STAGE: Speaker Awards Prizegiving
• 2025 SERVICE SUMMIT MAIN STAGE: CX turnaround at Sky: From quality to efficiency to human experience – powered by AI
• 2025 SERVICE SUMMIT MAIN STAGE: Less is more: the principle of valuable customer interactions.
  
• 2025 SERVICE SUMMIT MAIN STAGE: Startup Pitch Pluno.ai
  
• 2025 SERVICE SUMMIT MAIN STAGE: Startup Pitch TrainHQ
  
• 2025 SERVICE SUMMIT MAIN STAGE: Startup Pitch blankmile
  
• 2025 SERVICE SUMMIT MAIN STAGE: Startup Pitch Langbox
  
• 2025 SERVICE SUMMIT MAIN STAGE: Startup Pitch logen.ai
  
• 2025 SERVICE SUMMIT MAIN STAGE: Startup Pitch targenio
  
• 2025 SERVICE SUMMIT MAIN STAGE: Startup Pitch ProSource International
  
• 2025 SERVICE SUMMIT MAIN STAGE: Startup Pitch Nijta
• 2025 SERVICE SUMMIT MAIN STAGE: Startup Pitch FRANK REPLY
  
• 2025 SERVICE SUMMIT MAIN STAGE: Service Summit Startup Awards - Part 1
• 2025 SERVICE SUMMIT MAIN STAGE: The invisible lever: how excellent customer service scales businesses – or the story of how caretakers become partners and supporters become enablers
  
• 2025 SERVICE SUMMIT MAIN STAGE: Scalable Customer Service Starts with AI
  
• 2024 MASTERCLASSES: Service Summit Masterclasses Speaker Awards Prizegiving
• 2024 MASTERCLASSES: More than just AI - insights from the everyday life of data-driven service management
  
• 2024 MASTERCLASSES: The all-in-one CaaS platform - Deutsche Telekom and HDFC Bank successfully back the right horse!
  
• 2024 MASTERCLASSES: Next generation aftersales service: smart technologies as the key to excellent products and maximum customer satisfaction
  
• 2024 MASTERCLASSES: Congratulations: your customer-orientation doesn't help at all!
  
• 2024 MASTERCLASSES: Conversational AI in practice: Success stories from the retail and energy sectors
  
• 2024 MASTERCLASSES: Innovative AI features in the Zoom Contact Centre: Redefining efficiency and customer satisfaction
  
• 2024 MASTERCLASSES: The world's largest contact centre project using Vonage, Salesforce and AI for a German global player
  
• 2024 MASTERCLASSES: Customer Service from EWE - Interested in RealTalk? With #KiM26 to noticeable Customer satisfaction
  
• 2024 MASTERCLASSES: Navigating the Five Stages of AI Maturity for enhanced CX and EX
  
• 2024 MASTERCLASSES: Success in customer service - AI as added value for better CX
• 2024 MASTERCLASSES: How Autonomous AI Agents and Slack Support Your Employees and Customers 24/7
  
• 2024 MASTERCLASSES: How can telephone customer service generate sales and save costs at the same time? - Customer Service 2.0
  
• 2024 MASTERCLASSES: Masterclasses - SKOPOS
  
• 2024 MASTERCLASSES: Service Summit Main Stage Speaker Awards Prizegiving
• 2024 MASTERCLASSES: How does a cost centre like customer service become a profit centre?
  
• 2024 MASTERCLASSES: The invisible assistant: How AI contributes to perfect customer service behind the scenes
  
• 2024 MASTERCLASSES: Reshaping Agent Experience with AI
  
• 2024 MASTERCLASSES: Future-proof customer support via desk
  
• 2024 MASTERCLASSES: Innovative customer experience at CEWE: GenAI and flexible infrastructure with botario
  
• 2024 MASTERCLASSES: Keynote
  
• 2024 MASTERCLASSES: The 5 stages of empathetic experience orchestration: Success strategies and #CX insights at Siemens Healthineers
  
• 2024 MASTERCLASSES: Innovative Customer Service solutions with Microsoft Copilot
  
• 2024 MASTERCLASSES: Next-gen AI to enhance customer service experience. What, Why and How?
  
• 2024 MASTERCLASSES: AI in action: practical applications and AI Agent Assist at a glance
  
• 2024 MASTERCLASSES: AI in service management
  
• 2024 MASTERCLASSES: CX in 2027
  
• 2024 MASTERCLASSES: Customer Service at the highest level - the Freshworks benchmark report reveals the secrets
  
• 2024 MASTERCLASSES: How Video-Bot (Digital Human) improves customer service
  
• 2024 MASTERCLASSES: Scaling and customer satisfaction in harmony: How Cargoboard expanded its support from 10 to 800 calls per day with Aircall
  
• 2024 MASTERCLASSES: Diabolocom Masterclasses
  
• 2024 MASTERCLASSES: Digital Queue for 100% handled calls in Servicecenters