Tobias Gügel

Thermo Fisher Scientific

Tobias Gügel, Sr. Manager Customer Service EMEA, Thermo Fisher Scientific.
He’s been in Customer Service roles for 20 years, leading customer service teams in multiple countries with different levels of digitalization and work environments. Has personally seen the last usage of typewriters, shorthand, paper filing, communication by post. Saw the Covid-19 pandemic as a significant driver with respect to digitalization, new tools and service providers got much more attention than ever. Excited to be part of a digitalization journey & curious to see what’s new in the next 5-10 years.

Represented in the following tracks at the Service Summit:

2025 SERVICE SUMMIT MAIN STAGE: Challenges in the introduction of new systems
2023 MAIN STAGE: Expert Panel team leader customer service
2022 MAIN STAGE: How is digitalisation changing the world of work in Customer service?