19th & 20th November 2025 in Hamburg
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Tobias Gügel

Tobias Gügel

Tobias Gügel

Thermo Fisher Scientific

Tobias Gügel, Global Customer Service Manager, Thermo Fisher Scientific He’s been in Customer Service roles for 17 years, leading customer service teams in 6 different countries with different levels of digitalization and work environments. Has personally seen the last usage of typewriters, shorthand, paper filing, communication by post. Saw the Covid-19 pandemic as a significant driver with respect to digitalization, new tools and service providers got much more attention than ever. Excited to be part of a digitalization journey & curious to see what’s new in the next 5-10 years.

Represented in the following tracks at the Service Summit:

  • 2023 MAIN STAGE: Expert Panel team leader customer service

  • 2022 MAIN STAGE: How is digitalisation changing the world of work in Customer service?


Tobias Gügel and many more register for the Service Summit now!

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