Lars Keßler

Lars Keßler is the Director of Customer Care at KALKHOFF Werke GmbH. In this role, he is responsible for customer support and brings extensive experience from positions such as General Manager and Chief Experience Officer (CXO).

His focus is not only on measuring customer satisfaction but also on fostering a corporate culture in which customers, employees, suppliers, and partners are equally valued. For him, the Net Promoter Score (NPS) is not just a measurement tool but a key component of the company's strategy to turn satisfied customers into loyal brand ambassadors.