19th & 20th November 2025 in Hamburg
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Daniel Penno

Daniel Penno

Daniel Penno

DPD Deutschland

As Director Customer Service Daniel Penno is responsible for all of DPD´s Customer Service activities in Germany. In the last two years he has transformed the Service Landscape of DPD from a decentral organization to a central structure with a focus on processes and customers. At the moment his top priority is the Customer Experience Transformation for the German DPD Erfolgstour (success tour) 2025.

Represented in the following tracks at the Service Summit:

  • 2022 MAIN STAGE: Digitalization in customer service


Daniel Penno and many more register for the Service Summit now!

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