Sarah Rojewski

Sarah Rojewski is a conversational AI expert, AI change manager and award-winning keynote speaker. After years of experience as a manager for AI & automation in the telecommunications sector, she is now an independent consultant on a mission to put people at the centre of the fourth industrial revolution. With a special focus on the psychological aspects of AI, Sarah addresses how technological changes such as interaction with virtual assistants can trigger fears and how we can overcome them.

Represented in the following tracks at the Service Summit:

2025 SERVICE SUMMIT MAIN STAGE: Next-level leadership in customer service: inspiring teams, improving customer experiences
2024 MAIN STAGE: Omni-channel customer service experience
2023 MAIN STAGE: How conversational AI creates a new customer relationship – From the contact deflection to the contact generation
2022 MAIN STAGE: Tiktok, Twitter & Whatsapp or the good old letter and telephone - which new communication channels does customer service need?