Speaker: Sarah Rojewski

Sarah Rojewski

Telefónica

Sarah Rojewski is Manager for AI & Automation, driving the digitalization of Telefonica Deutschland's customer service. She is responsible for all conversational AI projects based on natural language understanding across all customer contact channels. With this, Sarah pursues the vision of a central virtual assistance for a consistent omnichannel experience and satisfied customers.

Represented in the following tracks at the Service Summit:

• 2023 MAIN STAGE: How conversational AI creates a new customer relationship – From the contact deflection to the contact generation
  
• 2022 MAIN STAGE: Tiktok, Twitter & Whatsapp or the good old letter and telephone - which new communication channels does customer service need?