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19th & 20th November 2025 in Hamburg
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19th & 20th November 2025 in Hamburg Contact: info@servicesummit.de or +49 (40) 999 993 860

Felix Wrobel

Felix Wrobel

Felix Wrobel

Ergo Group

Felix Wrobel works in the Innovation & Digital Transformation department at ERGO, where he is responsible for the rollout of Conversational AI in the ERGO Group as Account Manager. In close cooperation with the ERGO Service & Operations units, he designs solutions where voice technologies and artificial intelligence are used to improve customer experience, relieve service of repetitive tasks and save costs.

Represented in the following tracks at the Service Summit:

  • 2025 SERVICE SUMMIT MAIN STAGE: Next-gen customer service: AI and voice AI rethought
  • 2024 MAIN STAGE: AI and voice AI in customer service of the future
  • 2023 MASTERCLASSES: Artificial voices - The World of Voicebots


Felix Wrobel and many more register for the Service Summit now!

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