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19th & 20th November 2025 in Hamburg
Save the date 18th & 19th November 2026
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19th & 20th November 2025 in Hamburg Contact: info@servicesummit.de or +49 (40) 999 993 860

Felix Wrobel

Felix Wrobel

Felix Wrobel

Ergo Group

As a Digital Transformation Manager, Felix Wrobel oversees the global AI portfolio of the ERGO Group, evaluates new use cases for suitable AI solutions, and ensures the scaling of group-wide AI platform solutions. The goal is the digital transformation of the ERGO Group into a digitally leading insurer.

Represented in the following tracks at the Service Summit:

  • 2025 SERVICE SUMMIT MAIN STAGE: Next-gen customer service: AI and voice AI rethought
  • 2024 MAIN STAGE: AI and voice AI in customer service of the future
  • 2023 MASTERCLASSES: Artificial voices - The World of Voicebots


Felix Wrobel and many more register for the Service Summit now!

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