Matthias Berchtold

Matthias Berchtold is Head of Strategic Sales at Placetel and an expert in digital sales strategies and scalable customer communications. At this year’s Service Summit, he and his team will present Placetel – the smart cloud communications solution with integrated, AI-powered voice agents, enabling outstanding customer service. 

The solution combines intelligent voice automation with flexible cloud communications, providing companies of all sizes with a future-proof infrastructure for exceptional customer engagement. Whether in support, sales, or service, Placetel empowers businesses to create more efficient processes, improved availability, and an overall superior customer experience. 

In his current role, Matthias is responsible for expanding the enterprise business within the 50–10,000 seat segment at Gamma. Previously, at Cisco, he built up Key Account Management for Placetel and led the strategic development of digital sales channels as well as international go-to-market initiatives. 

Matthias also brings a deep understanding of customer-centric processes, innovation, and sustainable growth. His drive: to connect technology and company culture in ways that make customer experiences measurably better – and emotionally impactful.