19th & 20th November 2025 in Hamburg
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André Bopp

André Bopp

André Bopp

Deutsche Telekom

"Make customers to fans." This is what André Bopp and his team are committed to. He is Head of the Service Concepts & Projects Department at Deutsche Telekom. With his team, he takes care of process development and optimization of certain business units as well as the conception and introduction of new, innovative service concepts and contact channels. For example, he introduced the personal contact person when changing providers and established messaging as a service channel.

Represented in the following tracks at the next Service Summit:

Represented in the following tracks at the Service Summit:

  • 2022 MAIN STAGE: Tiktok, Twitter & Whatsapp or the good old letter and telephone - which new communication channels does customer service need?


André Bopp and many more register for the Service Summit now!

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