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19th & 20th November 2025 in Hamburg
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19th & 20th November 2025 in Hamburg Contact: info@servicesummit.de or +49 (40) 999 993 860

Dr. Matthias Ledig

Dr. Matthias Ledig

Dr. Matthias Ledig

Bosch

Matthias is global head of corporate customer care at the Robert Bosch GmbH. He has been dealing with customer service topics for more than 15 years in diverse companies. The main focus of his work has always been business innovation. With this spirit he actually drives the implementation of AI in customer service at Bosch.

Represented in the following tracks at the Service Summit:

  • 2025 SERVICE SUMMIT MAIN STAGE: Next-gen customer service: AI and voice AI rethought

Dr. Matthias Ledig and many more register for the Service Summit now!

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