4th & 5th November 2026 in Düsseldorf
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4th & 5th November 2026 in Düsseldorf Contact: info@servicesummit.de or +49 (40) 999 993 860

Looking back at Service Summit 2022

Day One - MAIN STAGE

Day One - MAIN STAGE

Digitization of Customer Operations at Unilever - voucherless, automated and in real time

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Speaker:

Andreas Bieda Andreas Bieda Unilever Deutschland

Moderation:

Inken März Inken März Sales Summit Moderation

Day One - MAIN STAGE

Does digitization also work in post-yellow? And where can I already see that today?

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Speaker:

Dr. Kathrin Götz Dr. Kathrin Götz DHL Deutsche Post Falko Burmeister Falko Burmeister Salesforce

Moderation:

Inken März Inken März Sales Summit Moderation

Day One - MAIN STAGE

Digitalization in customer service

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Speaker:

Dennis Langlets Dennis Langlets Lease a Bike Daniel Penno Daniel Penno SCHIESSER Dr. Kathrin Götz Dr. Kathrin Götz DHL Deutsche Post Falko Burmeister Falko Burmeister Salesforce

Moderation:

Anika Tannebaum Anika Tannebaum GROW! PREMIUM Customer Service & Leadership Consulting

Day One - MAIN STAGE

Tiktok, Twitter & Whatsapp or the good old letter and telephone - which new communication channels does customer service need?

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Speaker:

Eva Milicic Eva Milicic PAYBACK André Bopp André Bopp Deutsche Telekom Sarah Rojewski Sarah Rojewski   Pascal Dué Pascal Dué HolidayCheck Oliver Viereck Oliver Viereck Sky Deutschland Anna Röhrig Anna Röhrig Glambou

Moderation:

Zsofia Otte Zsofia Otte Horváth

Day One - MAIN STAGE

Startup Pitch tellma

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Speaker:

Florian Hutter Florian Hutter tellma

Day One - MAIN STAGE

Startup Pitch i2x

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Speaker:

Leon Hofmann Leon Hofmann i2x

Day One - MAIN STAGE

Startup Pitch Parloa

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Speaker:

Malte Kosub Malte Kosub Parloa

Day One - MAIN STAGE

Startup Pitch botario

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Speaker:

Aljoscha Niazi-Shahabi Aljoscha Niazi-Shahabi botario

Moderation:

Inken März Inken März Sales Summit Moderation

Day One - MAIN STAGE

Customer service leaders’ panel

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Speaker:

Sven Prehn Sven Prehn AB Enzymes Guido Schenkel Guido Schenkel EIGENSONNE Arne Schönfeld Arne Schönfeld Bosch Service Solutions Frank-Michael Pácser Frank-Michael Pácser ProSiebenSat.1 Media

Moderation:

Anika Tannebaum Anika Tannebaum GROW! PREMIUM Customer Service & Leadership Consulting

Day One - MAIN STAGE

Customer Service – Voicebots create a new user experience and customer proximity

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Speaker:

Irfan Ali Irfan Ali Bosch Service Solutions

Moderation:

Inken März Inken März Sales Summit Moderation

Day One - MAIN STAGE

How is digitalisation changing the world of work in Customer service?

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Speaker:

Andreas Kollmitz Andreas Kollmitz CommuniGate Kommunikationsservice Camelia Costea Camelia Costea TARGOBANK Tobias Gügel Tobias Gügel Thermo Fisher Scientific Patrick Slavescu Patrick Slavescu Exporo Annike Green Annike Green HubSpot

Moderation:

Rene Baumann Rene Baumann  

Day One - MASTERCLASSES

Day One - MASTERCLASSES

Expectations vs. reality check: Could german customer service meet the expectations of consumers in 2022 and if so, how?

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Speaker:

Maturin Craplet Maturin Craplet Armonia Deutschland

Moderation:

Steffi Landerer Steffi Landerer Service Summit Moderation

Day One - MASTERCLASSES

Automatization and high customer satisfaction do not have to be contradicting

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Speaker:

Markus Ring Markus Ring Salesforce

Moderation:

Steffi Landerer Steffi Landerer Service Summit Moderation

Day One - MASTERCLASSES

How a 360-degree customer view perfects the customer experience and makes customer care efficient

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Speaker:

Deniz Bergmann Deniz Bergmann FUERSTVONMARTIN Christian Hösbacher Christian Hösbacher HubSpot

Moderation:

Steffi Landerer Steffi Landerer Service Summit Moderation

Day One - MASTERCLASSES

This is how you can always offer the best service, from the contact center as far as the external service

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Speaker:

Maria General Maria General Genesys

Moderation:

Steffi Landerer Steffi Landerer Service Summit Moderation

Day One - MASTERCLASSES

How AI brings more humanity to the contact centre

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Speaker:

Sabine Gfroerer Sabine Gfroerer Talkdesk

Moderation:

Steffi Landerer Steffi Landerer Service Summit Moderation

Day One - MASTERCLASSES

What do your customers expect from your customer service?

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Speaker:

Christian Huth Christian Huth BAUR Versand

Moderation:

Steffi Landerer Steffi Landerer Service Summit Moderation

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