Inken März

Service Summit Moderation

“Finding the appropriate tone is not only important for music”, says Inken März. She is a moderator, speaker and musician. Thanks to her extensive stage experience, she moderates events in such a way that everyone feels involved. Connecting audience and stage through charm and humor is an affair of the heart to her.

Represented in the following tracks at the next Service Summit:

2024 MAIN STAGE - Tag 1: A story of falling down and getting up again - Why the S.OLIVER GROUP had to rethink its customer service and how it wants to win back what it has lost
2024 MAIN STAGE - Tag 1: Service Summit Startup Awards
2024 MAIN STAGE - Tag 1: Customer proximity in the digital age: how much self-service and automation can our customers tolerate?
2024 MAIN STAGE - Tag 1: Employee satisfaction as a key factor for customer satisfaction
2024 MAIN STAGE - Tag 1: Service Summit Main Stage Speaker Awards Prizegiving
2024 MAIN STAGE - Tag 2 : Customer Service - a balance between automation and personalisation
2024 MAIN STAGE - Tag 2 : Keynote in Vorbereitung
2024 MAIN STAGE - Tag 2 : Unlock ‚Maintenance-Repair-Overhaul Data‘: Driving Value for Airline Customers
2024 MAIN STAGE - Tag 2 : Service Summit Main Stage Speaker Awards Prizegiving

Represented in the following tracks at the Service Summit:

2023 MAIN STAGE:
2023 MAIN STAGE: Agile Operations in Customer Service!?
2023 MAIN STAGE: How conversational AI creates a new customer relationship – From the contact deflection to the contact generation
2023 MAIN STAGE: How to effectively manage customer satisfaction
2023 MAIN STAGE: Digital transformation as an opportunity
2023 MAIN STAGE: Customer service at freenet - aspiration and reality.
2023 MAIN STAGE: Service Summit Startup Awards
2023 MAIN STAGE: Service innovation in the age of AI
2023 MAIN STAGE: Service Innovation: Customer Experience Account – Enhanced Customer Experience through Machine Learning
2022 MAIN STAGE: Customer service in change
2022 MAIN STAGE: Customer Service – Voicebots create a new user experience and customer proximity
2022 MAIN STAGE: Service is nothing without people
2022 MAIN STAGE: Startup Pitch botario
2022 MAIN STAGE: Service Summit Startup Awards
2022 MAIN STAGE: Does digitization also work in post-yellow? And where can I already see that today?
2022 MAIN STAGE: Digitization of Customer Operations at Unilever - voucherless, automated and in real time