20th & 21st November 2024 in
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Rene Baumann

Rene Baumann

Rene Baumann

"The customer can hear your smile", a motto that Rene Baumann has practiced for years. Customer Service has a long tradition within his family. His grandparents built the telecommunications infrastructure in Berlin. He managed the customer service for the EWE venture "Wir von Hier", from the scratch to the SQS certificate (Geprüfte Servicequalität) by TÜV Rheinland. Rene Baumann also transformed the customer support department at the Fintech "OptioPay" into a data and customer oriented unit, triggering valuable product improvements.

Represented in the following tracks at the Service Summit:

  • 2022 MAIN STAGE: How is digitalisation changing the world of work in Customer service?


Rene Baumann and many more register for the Service Summit now!

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