Markus Ring

Salesforce

Markus Ring has been working in the software industry for many years with a focus on customer experience and digital transformation with the customer at the center. As part of the Salesforce Service Cloud team, he is responsible for the Travel, Transport, Logistic, Utilities and TIC (Testing, Inspection & Certification) areas in the Enterprise segment. Markus has a Contact Center and Customer Service background and presents the Masterclass 'Automation and high customer satisfaction don't have to be a contradiction'.