Steffi Landerer

Service Summit Moderation

As a radio presenter and singer with many years of stage experience, Steffi Landerer knows how voice and mood contribute to making an event a successful one. She has set herself a special goal: "I want EVERYONE to having a good time - on and in front of the stage. That works best with a special mix of brain, humor and cordiality."

Represented in the following tracks at the Service Summit:

2023 MASTERCLASSES: Service strategy in B2B service
2023 MASTERCLASSES: Impact of GenAI on your Workforce
2023 MASTERCLASSES: Creating customer proximity and loyalty through effective customer touchpoint management
2023 MASTERCLASSES: ChatGPT & Beyond: the future of customer communication
2023 MASTERCLASSES: Shaping Tomorrow’s Contact Center: 6 Forces to Master
2023 MASTERCLASSES: Atelier Goldner: Setup of complex CC-Project – within 4 weeks
2023 MASTERCLASSES: A completely new level of customer experience thanks AI
2023 MASTERCLASSES: Artificial voices - The World of Voicebots
2023 MASTERCLASSES: How to achieve outstanding customer service with AI today and in the future?
2023 MASTERCLASSES: Customer service of the future: with these trends, outstanding customer experience succeeds
2023 MASTERCLASSES: The (R)Evolution in the Global Service and Support Team at Microsoft
2023 MASTERCLASSES: New horizons in service: TUI Cruises on the potential of chatbots with Generative AI
2023 MASTERCLASSES: "PLAY IT SAFE WITH A EUROPEAN CLOUD” – Successful with a Customer Service Mindset
2023 MASTERCLASSES: Customer Service 2.0: AI power with voicebots, chatbots and email automation
2023 MASTERCLASSES: Between Bots & Bytes: The Human as an Indispensable Element in Customer Service
2023 MASTERCLASSES: Salesforce
2023 MASTERCLASSES: The Future is Now: AI and the New Age of Customer Engagement
2023 MASTERCLASSES:
2022 MASTERCLASSES: NPS as decisive pre-condition for service & product quality enhancements
2022 MASTERCLASSES: SOUND OF SERVICE - Customer satisfaction via the ears!
2022 MASTERCLASSES: What do your customers expect from your customer service?
2022 MASTERCLASSES: How AI brings more humanity to the contact centre
2022 MASTERCLASSES: This is how you can always offer the best service, from the contact center as far as the external service
2022 MASTERCLASSES: Service at Schüco: How customer service is increasingly becoming the face of the company
2022 MASTERCLASSES: How a 360-degree customer view perfects the customer experience and makes customer care efficient
2022 MASTERCLASSES: What should your availability cost today? Best key figures despite cost reduction in the service center
2022 MASTERCLASSES: Automatization and high customer satisfaction do not have to be contradicting
2022 MASTERCLASSES: Expectations vs. reality check: Could german customer service meet the expectations of consumers in 2022 and if so, how?
2022 MASTERCLASSES: Welcome