19th & 20th November 2025 in Hamburg
Save the date 18th & 19th November 2026
19th & 20th November 2025 in Hamburg Contact: info@servicesummit.de or +49 (40) 999 993 860

Steffi Landerer

Steffi Landerer

Steffi Landerer

Service Summit Moderation

As a radio presenter and singer with many years of stage experience, Steffi Landerer knows how voice and mood contribute to making an event a successful one. She has set herself a special goal: "I want EVERYONE to having a good time - on and in front of the stage. That works best with a special mix of brain, humor and cordiality."

Represented in the following tracks at the Service Summit:

  • 2023 MASTERCLASSES: Service strategy in B2B service
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  • 2023 MASTERCLASSES: Impact of GenAI on your Workforce
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  • 2023 MASTERCLASSES: Creating customer proximity and loyalty through effective customer touchpoint management
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  • 2023 MASTERCLASSES: ChatGPT & Beyond: the future of customer communication
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  • 2023 MASTERCLASSES: Shaping Tomorrow’s Contact Center: 6 Forces to Master
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  • 2023 MASTERCLASSES: Atelier Goldner: Setup of complex CC-Project – within 4 weeks
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  • 2023 MASTERCLASSES: A completely new level of customer experience thanks AI
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  • 2023 MASTERCLASSES: Artificial voices - The World of Voicebots
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  • 2023 MASTERCLASSES: How to achieve outstanding customer service with AI today and in the future?
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  • 2023 MASTERCLASSES: Customer service of the future: with these trends, outstanding customer experience succeeds
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  • 2023 MASTERCLASSES: The (R)Evolution in the Global Service and Support Team at Microsoft
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  • 2023 MASTERCLASSES: New horizons in service: TUI Cruises on the potential of chatbots with Generative AI
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  • 2023 MASTERCLASSES: "PLAY IT SAFE WITH A EUROPEAN CLOUD” – Successful with a Customer Service Mindset
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  • 2023 MASTERCLASSES: Customer Service 2.0: AI power with voicebots, chatbots and email automation
  • 2023 MASTERCLASSES: Between Bots & Bytes: The Human as an Indispensable Element in Customer Service
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  • 2023 MASTERCLASSES: Salesforce
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  • 2023 MASTERCLASSES: The Future is Now: AI and the New Age of Customer Engagement
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  • 2023 MASTERCLASSES:
  • 2023 MASTERCLASSES: Masterclasses Speaker Award Ceremony
  • 2023 MASTERCLASSES: DATA EXCELLENCE = waste of time or secret ingredient for distribution
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  • 2023 MASTERCLASSES: Kola-boration? How fritz-kola digitizes the sales team
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  • 2023 MASTERCLASSES: Predictive Sales in B2B
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  • 2023 MASTERCLASSES: Win and support customers with Zoho CRM
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  • 2023 MASTERCLASSES: Outcomes! Maximize the performance of your sales teams with Sales Enablement
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  • 2023 MASTERCLASSES: Fear in negotiations
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  • 2023 MASTERCLASSES: Masterclasses Speaker Award Ceremony
  • 2023 MASTERCLASSES: NEXT LEVEL SALES? Are you prepared for the sales of tomorrow?
  • 2023 MASTERCLASSES: Ecosystem Sales & Marketing - or how they can still work together
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  • 2023 MASTERCLASSES:
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  • 2023 MASTERCLASSES: Why Sellers Don’t Use Marketing-Generated Content & What To Do About It
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  • 2023 MASTERCLASSES: The robots take over: Digital job processing of tomorrow
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  • 2023 MASTERCLASSES: Increasing sales through data. How to use analytics successfully in sales.
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  • 2023 MASTERCLASSES: Don't just talk, do it: How a customer experience strategy can also improve your sales.
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  • 2023 MASTERCLASSES: New Work requires New Learning AND New Technology: How using adaptive learning technology can help you to ensure the sales competencies of the entire team are sustainable - and demonstrably increase sales success
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  • 2023 MASTERCLASSES: Welcome to the "Create and Close" era of B2B Sales
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  • 2023 MASTERCLASSES: The perfect contract
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  • 2023 MASTERCLASSES: The ABC for B2B success: More LOL (Lots of Leads) and productivity guaranteed!
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  • 2023 MASTERCLASSES: From days to minutes: How Von Poll Immobilien optimised lead response time and increased closing rates
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  • 2023 MASTERCLASSES: This far, but no further: How to overcome the status quo in sales
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  • 2023 MASTERCLASSES: The torque - from customer service to sales
  • 2022 MASTERCLASSES: NPS as decisive pre-condition for service & product quality enhancements
  • 2022 MASTERCLASSES: SOUND OF SERVICE - Customer satisfaction via the ears!
  • 2022 MASTERCLASSES: What do your customers expect from your customer service?
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  • 2022 MASTERCLASSES: How AI brings more humanity to the contact centre
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  • 2022 MASTERCLASSES: This is how you can always offer the best service, from the contact center as far as the external service
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  • 2022 MASTERCLASSES: Service at Schüco: How customer service is increasingly becoming the face of the company
  • 2022 MASTERCLASSES: How a 360-degree customer view perfects the customer experience and makes customer care efficient
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  • 2022 MASTERCLASSES: What should your availability cost today? Best key figures despite cost reduction in the service center
  • 2022 MASTERCLASSES: Automatization and high customer satisfaction do not have to be contradicting
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  • 2022 MASTERCLASSES: Expectations vs. reality check: Could german customer service meet the expectations of consumers in 2022 and if so, how?
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  • 2022 MASTERCLASSES: Welcome
  • 2022 MAIN STAGE: Presentation of the Sales Summit Speaker Awards 2022
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  • 2022 MAIN STAGE: Sustainable sports marketing made by FC St. Pauli
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  • 2022 MAIN STAGE: Presentation of the Sales Summit Startup Awards 2022
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  • 2022 MAIN STAGE: Startup Pitch Westphalia DataLab
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  • 2022 MAIN STAGE: Startup Pitch Procuros
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  • 2022 MAIN STAGE: Startup Pitch Turnbull
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  • 2022 MAIN STAGE: Startup Pitch Valuecase
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  • 2022 MAIN STAGE: Startup Pitch contactify
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  • 2022 MAIN STAGE: Startup Pitch Scorelead
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  • 2022 MAIN STAGE: Startup Pitch Dealcode
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  • 2022 MAIN STAGE: Startup Pitch Workist
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  • 2022 MAIN STAGE: Startup Pitch snapADDY
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  • 2022 MAIN STAGE: Startup Pitch FoxBase
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  • 2022 MAIN STAGE: Sales Summit Startup Awards
  • 2022 MAIN STAGE: Between tradition and digitalization - credit unions in transition
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  • 2022 MAIN STAGE: Digital Transformation of a technical Service Provider
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  • 2022 MAIN STAGE: How to set up hybrid pharma sales at lightspeed

Steffi Landerer and many more register for the Service Summit now!