Thibaut Mielke

For the last three years, Thibaut Mielke has been working on the Digital Roadmap for Liebherr Aerospace Customer Service and now leads the global customer service digital transformation across several repair sites in Europe, America, and Asia. Passionate about technology, Thibaut is driven by the goal of developing solutions that assist mechanics in their daily operations and provide them with the tools to make proactive decisions. His focus is on enhancing the customer experience by leveraging AI, not as a replacement for human expertise, but as a means to empower people to solve real issues and deliver added value.