Sven Ley
DHL Deutsche Post
Sven Ley has spent close to two decades passionately engaged in customer service and has been responsible for quality management at Deutsche Post Customer Service Center GmbH since 2017. In this role, he and his team develop and implement new solutions and strategies focused on quality management, customer satisfaction, and certification requirements. He has always been concerned with the changes in the industry brought about by digitalization and automation and how these can be used to optimize processes and enhance the customer experience.
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