Pascal Possler

Trailblazer Summits Moderation

Pascal Possler is a Culture Architect, behavioral economist, and moderator. He designs dialogues that connect people and make ideas shine. On stage, he brings together lightness, depth, and curiosity—making events on technology, sustainability, and culture come alive. His unusual hobbies include piano improvisation, long train journeys, and talking to strangers.

Represented in the following tracks at the Service Summit:

2025 MATTERHORN MASTERCLASSES: Masterclass Awards Prizegiving
2025 MATTERHORN MASTERCLASSES: Voice: The often‑overlooked tool in customer service - empathy as a superpower
2025 MATTERHORN MASTERCLASSES: Achieve sales and service targets – even without new staff, thanks to Salesforce Agentforce AI
2025 MATTERHORN MASTERCLASSES: From reminders to dialogue – Intelligent outbound AI agents -> Secure, empathetic, and scalable communication in sensitive environments.
2025 MATTERHORN MASTERCLASSES: From Human based to GenAI Contact Center with Amazon Connect
2025 MATTERHORN MASTERCLASSES: From hyper-growth chaos to sustainable scalability
2025 MATTERHORN MASTERCLASSES: Speaker Awards Prizegiving
2025 MATTERHORN MASTERCLASSES: The right contact center operating model as a success factor
2025 MATTERHORN MASTERCLASSES: "The Contact Center – Operations Intelligence Platform & Hub: Smarter, Customer-Centric, Data-Sovereign"
2025 MATTERHORN MASTERCLASSES: AI IN ACTION: From Logic to Presence.
2025 MATTERHORN MASTERCLASSES: Decide Today, Delight Tomorrow: Visionary Customer Experience
2025 MATTERHORN MASTERCLASSES: The Future of Customer Experience with Zoom CX
2025 MATTERHORN MASTERCLASSES: From Calls to Connections: How ATU Transformed Customer Service with Parloa
2025 MATTERHORN MASTERCLASSES: The Go-to-Market Performance Gap - and how to close it
2025 MATTERHORN MASTERCLASSES: Agentic IoT as a Business Booster – How Autonomous IoT Systems Optimize Processes
2025 MATTERHORN MASTERCLASSES: Behavioral science combined with AI. How to optimize caller behavior.s
2025 MATTERHORN MASTERCLASSES: Spotting Deal Killers Before They Strike – How AI is Revolutionizing Sales Forecasting