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19th & 20th November 2025 in Hamburg
Save the date 4th & 5th November 2026
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19th & 20th November 2025 in Hamburg Contact: info@servicesummit.de or +49 (40) 999 993 860

Marcus Nessler

Marcus Nessler

Marcus Nessler

Samsung Electronics

Marcus Neßler and his team have been shaping the customer experience and customer touchpoints of Samsung Electronics GmbH in Germany since 2008. This includes the
strategic development, digitalisation, operational management and the establishment of innovative after-sales services on the market for the contact centre, digital services, content management, social media and service marketing functions. Together with his team, he has built Samsung into a multiple award-winning service test winner in recent years.

Represented in the following tracks at the Service Summit:

  • 2026 MAIN STAGE: Future-Proof CX: How Customer Experience Officers Can Prepare for Upcoming Challenges
  • 2024 MAIN STAGE: Customer proximity in the digital age: how much self-service and automation can our customers tolerate?
    YouTube video thumbnail

Marcus Nessler and many more register for the Service Summit now!

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