19th & 20th November 2025 in Hamburg
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Marcus Nessler

Marcus Nessler

Marcus Nessler

Samsung Electronics

Marcus Neßler and his team have been shaping the customer experience and customer touchpoints of Samsung Electronics GmbH in Germany since 2008. This includes the
strategic development, digitalisation, operational management and the establishment of innovative after-sales services on the market for the contact centre, digital services, content management, social media and service marketing functions. Together with his team, he has built Samsung into a multiple award-winning service test winner in recent years.

Represented in the following tracks at the next Service Summit:


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