Manuel Maurer

Vodafone

Chatbots and self-service deliver speed – but true customer loyalty is built through personal, empathetic interaction.

Manuel has been working for about three years as Product Manager Customer Interaction & Automation in Vodafone’s digital customer service. His focus is on advancing chatbots, voicebots, and intelligent routing, driven by the question of how artificial intelligence can be applied strategically to enhance the customer experience while improving efficiency.