Lea Bücker

Lea Bücker

Trailblazer Summits Moderation

Represented in the following tracks at the Service Summit:

• 2026 MONT BLANC MASTERCLASSES: Masterclass Awards Prizegiving
• 2026 MONT BLANC MASTERCLASSES: Masterclass Donna
• 2026 MONT BLANC MASTERCLASSES: From AI Pilots to Measurable Service Impact: How a Service Operating System Reimagines (Customer) Service
• 2026 MONT BLANC MASTERCLASSES: From Voice Assistant to a True Conversation Partner
• 2026 MONT BLANC MASTERCLASSES: Blended AI + human: How a UK Fashion Brand Raised Quality and Cut Costs
• 2026 MONT BLANC MASTERCLASSES: Sales on autopilot. So why do we still need people?
• 2026 MONT BLANC MASTERCLASSES: Speaker Awards Prizegiving
• 2026 MONT BLANC MASTERCLASSES: The Uncomfortable Truth: Why AI in Sales Fails Without an Execution System
• 2026 MONT BLANC MASTERCLASSES: The Best Buyer Experience Wins
• 2026 MONT BLANC MASTERCLASSES: Great customer service can't be automated? Think again. What it takes for AI agents to actually improve service
• 2026 MONT BLANC MASTERCLASSES: AI + CRM: Everyone’s talking about it. But what actually works?
• 2026 MONT BLANC MASTERCLASSES: Agentic AI rewiring complex indirect sales
• 2026 MONT BLANC MASTERCLASSES: AI in Field Sales: Turning Customer Conversations into Revenue Intelligence
• 2026 MONT BLANC MASTERCLASSES: AI That Can Act: Why MCP Matters for Sales
• 2026 MONT BLANC MASTERCLASSES: Beyond Time Savings: Sell Better with Revenue AI
• 2026 MONT BLANC MASTERCLASSES: The AI-Agents Sales- and Customer-Success Teams really need
• 2026 MONT BLANC MASTERCLASSES: Everything is a pitch. From first contact: personalized customer engagement with SalesRoom, AI Avatars and Sales Experience Configurator
• 2026 MONT BLANC MASTERCLASSES: Masterclass Newroom Media
• 2026 MONT BLANC MASTERCLASSES: Less clicking. More closing. - Unlocking new opportunities for sales and service with AI agents
• 2025 MONT BLANC MASTERCLASSES: Masterclass Awards Prizegiving
• 2025 MONT BLANC MASTERCLASSES: Practical Insights: AOK PLUS’ Path to Secure, Scalable and Empathetic AI Agents
• 2025 MONT BLANC MASTERCLASSES: Conversations You Can Count On
  
• 2025 MONT BLANC MASTERCLASSES: The Future of Customer Service with Agentic AI
  
• 2025 MONT BLANC MASTERCLASSES: AI and Sales – Why SMEs Need to Act Now
• 2025 MONT BLANC MASTERCLASSES: How AI agents optimize customer service in medium-sized enterprises
  
• 2025 MONT BLANC MASTERCLASSES: Speaker Awards Prizegiving
• 2025 MONT BLANC MASTERCLASSES: CX mastermind: How AI automatically ensures customer satisfaction – and all you have to do is set the direction
  
• 2025 MONT BLANC MASTERCLASSES: AI to Analyse Customer Interactions – How Specialized Small Language Models Can Improve Customer Service and Boost Sales Performance
  
• 2025 MONT BLANC MASTERCLASSES: SAP Customer Experience with Atos - How Migros reinvented Customer Support
  
• 2025 MONT BLANC MASTERCLASSES: WEMAG electrifies their Customer Service with AI Powered by Talkdesk CXA
  
• 2025 MONT BLANC MASTERCLASSES: For a long time, it was either reduce costs or maintain quality – AI finally makes both possible.
  
• 2025 MONT BLANC MASTERCLASSES: AI, Agents & Autonomous Systems in CRM – Trends, Pitfalls & the Future of Sales & Service
• 2025 MONT BLANC MASTERCLASSES: AISM: The era of intelligent service champions – AI agents and assistants for improved CX and efficiency
  
• 2025 MONT BLANC MASTERCLASSES: Why AI Can’t Solve Everything – Turning Crisis into Growth
  
• 2025 MONT BLANC MASTERCLASSES: From data to action. With insights to service excellence.
  
• 2025 MONT BLANC MASTERCLASSES: Summer, sun, flood of tickets: How chat and voice bots from botario are transforming Steinbach's seasonal operations.