19th & 20th November 2025 in Hamburg
Save the date 18th & 19th November 2026
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19th & 20th November 2025 in Hamburg Contact: info@servicesummit.de or +49 (40) 999 993 860

Kristina Olthoff

Kristina Olthoff

Kristina Olthoff

OTTO

With 16 years of experience in customer care and the implementation of complex systems and processes, Kristina knows how to inspire teams and win them over to change. She has a passion for innovation that is very infectious. 

As Senior Vendor Manager at OTTO, she designs processes and ensures high service quality through external partners. Thanks to her comprehensive expertise, she delivers practical solutions that really work.

Represented in the following tracks at the Service Summit:

  • 2025 SERVICE SUMMIT MAIN STAGE: Challenges in the introduction of new systems

Kristina Olthoff and many more register for the Service Summit now!

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