4th & 5th November 2026 in Düsseldorf
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4th & 5th November 2026 in Düsseldorf Contact: info@servicesummit.de or +49 (40) 999 993 860

Julia Scharnetzke

Julia Scharnetzke

Julia Scharnetzke

Miles & More

Julia Scharnetzke is a linguist and has many years of experience in customer service. She held various positions at service providers before joining Miles & More GmbH in 2022. As Manager of Digital Transformation Customer Service, she is primarily responsible for the innovative redesign of service processes.

Represented in the following tracks at the Service Summit:

  • 2025 SERVICE SUMMIT MAIN STAGE: Customer Service in Europe: Success Strategies and Differences from the DACH Market
  • 2024 MAIN STAGE: Customer loyalty in customer service
    YouTube video thumbnail

Julia Scharnetzke and many more register for the Service Summit now!

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