19th & 20th November 2025 in Hamburg
Save the date 4th & 5th November 2026
19th & 20th November 2025 in Hamburg Contact: info@servicesummit.de or +49 (40) 999 993 860

Julia Scharnetzke

Julia Scharnetzke

Julia Scharnetzke

Miles & More

Julia Scharnetzke is a linguist and has many years of experience in customer service. She held various positions at service providers before joining Miles & More GmbH in 2022. As Manager of Digital Transformation Customer Service, she is primarily responsible for the innovative redesign of service processes.

Represented in the following tracks at the next Service Summit:

Represented in the following tracks at the Service Summit:

  • 2024 MAIN STAGE: Customer loyalty in customer service
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Julia Scharnetzke and many more register for the Service Summit now!