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19th & 20th November 2025 in Hamburg
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19th & 20th November 2025 in Hamburg Contact: info@servicesummit.de or +49 (40) 999 993 860

Heike Braun

Heike Braun

Heike Braun

Otto

Heike Braun is responsible for Customer Service at OTTO. With over 30 years of professional experience in the Customer Service field, working in various roles and projects, she is an experienced expert in her field. OTTO is an online platform with approximately 30 million customer contacts per year and an organization of 2000 agents across service providers and own callcenter organisation.

Represented in the following tracks at the Service Summit:

  • 2024 MAIN STAGE: AI and voice AI in customer service of the future

Heike Braun and many more register for the Service Summit now!

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