4th & 5th November 2026 in Düsseldorf
4th & 5th November 2026 in Düsseldorf Contact: info@servicesummit.de or +49 (40) 999 993 860

Dr. Hannes Gmelin

Dr. Hannes Gmelin

Dr. Hannes Gmelin

Statista Strategy

Dr. Hannes Gmelin is a partner at Statista Strategy, a boutique consultancy focusing on strategy, data and implementation. He specialises in the retail and media industries and works with clients on transformation, HR and business-building. In his previous role as managing director at Arvato/Bertelsmann, he was responsible for the largest clients in the customer service sector and for more than 20 locations throughout Germany. This experience led him to firmly believe that operational decisions based on high-quality data are significantly easier to make and more readily accepted. He now supports his clients with this approach.

Represented in the following tracks at the Service Summit:

  • 2025 MONT BLANC MASTERCLASSES: From data to action. With insights to service excellence.
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Dr. Hannes Gmelin and many more register for the Service Summit now!