Cosma Nouschirvan

Cosma Nouschirvan

Trailblazer Summits Moderation

Represented in the following tracks at the Service Summit:

• 2025 ZUGSPITZE MASTERCLASSES: Masterclass Award Prizegiving
• 2025 ZUGSPITZE MASTERCLASSES: Beyond Buzzwords: Statista’s real-world story of transforming Customer Experience with Aircall
  
• 2025 ZUGSPITZE MASTERCLASSES: RCS Business Messaging – Customer communication reimagined
• 2025 ZUGSPITZE MASTERCLASSES: Modern, Fast, and Mid-Market Ready – in Days, Not Weeks
  
• 2025 ZUGSPITZE MASTERCLASSES: Fast, Smart, Hidden Champion: AI Agents for Your Email Automation
  
• 2025 ZUGSPITZE MASTERCLASSES: Decoding Service Evolution: The Inspiring Journey from Complaint Box to AI Agent
• 2025 ZUGSPITZE MASTERCLASSES: Speaker Award Prizegiving
• 2025 ZUGSPITZE MASTERCLASSES: Customer Experience Between Human Intuition and Artificial Intelligence
• 2025 ZUGSPITZE MASTERCLASSES: No access without a key: How to successfully integrate AI agents into your system landscape
  
• 2025 ZUGSPITZE MASTERCLASSES: 3 Conversational AI Trends, die die Kundenschnittstelle verändern!
  
• 2025 ZUGSPITZE MASTERCLASSES: AI - Level Up! The right tooling for every level of maturity in customer service
  
• 2025 ZUGSPITZE MASTERCLASSES: The Next Level of Experience - AI-Powered Experience Orchestration with Genesys Cloudte
  
• 2025 ZUGSPITZE MASTERCLASSES: Human or AI – who will lead the sales of tomorrow?
  
• 2025 ZUGSPITZE MASTERCLASSES: Learnings from 1,000+ projects – Success factors for the optimal use of Voice AI
  
• 2025 ZUGSPITZE MASTERCLASSES: Kill the Script. Trust the Autonomous Agent.
  
• 2025 ZUGSPITZE MASTERCLASSES: Downtime doesn't ask for permission!
  
• 2025 ZUGSPITZE MASTERCLASSES: Reimagining CRM: From Vision to Practice with Ranger and monday CRM
• 2025 ZUGSPITZE MASTERCLASSES: Redesigning Customer Experience with People-First AI
  
• 2025 ZUGSPITZE MASTERCLASSES: Telephone AI in practical testing – 3 customer stories ranging from wow moments to misjudgements