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4th & 5th November 2026 in Düsseldorf
4th & 5th November 2026 in Düsseldorf Contact: info@servicesummit.de or +49 (40) 999 993 860

Cosma von Haacke

Cosma von Haacke

Cosma von Haacke

Cosma Moderation & Media UG

Cosma is a host and speaker for leading business, tech, and sports events across the DACH region. What sets her apart is her analytical depth—honed over five years in management consulting—combined with the mindset of a competitive athlete and the experience of a former Bundesliga player. On stage, this very blend of analysis and practical application comes to the fore. She quickly familiarizes herself with new topics and industries, identifies interconnections, and asks questions that go beyond the obvious. In doing so, she succeeds in precisely contextualizing complex content and elevating conversations to a higher level. Her career path is far from conventional; Cosma does not come from a traditional editorial background, but rather from the world of practice—spanning both the corporate sector and competitive sports. This dual perspective brings a unique maturity, discipline, and versatility that make her hosting style clear, structured, and substantively robust.

Represented in the following tracks at the next Service Summit:

Represented in the following tracks at the Service Summit:

  • 2025 ZUGSPITZE MASTERCLASSES: Masterclass Award Prizegiving
  • 2025 ZUGSPITZE MASTERCLASSES: Beyond Buzzwords: Statista’s real-world story of transforming Customer Experience with Aircall
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  • 2025 ZUGSPITZE MASTERCLASSES: RCS Business Messaging – Customer communication reimagined
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  • 2025 ZUGSPITZE MASTERCLASSES: Modern, Fast, and Mid-Market Ready – in Days, Not Weeks
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  • 2025 ZUGSPITZE MASTERCLASSES: Fast, Smart, Hidden Champion: AI Agents for Your Email Automation
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  • 2025 ZUGSPITZE MASTERCLASSES: Decoding Service Evolution: The Inspiring Journey from Complaint Box to AI Agent
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  • 2025 ZUGSPITZE MASTERCLASSES: Speaker Award Prizegiving
  • 2025 ZUGSPITZE MASTERCLASSES: Customer Experience Between Human Intuition and Artificial Intelligence
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  • 2025 ZUGSPITZE MASTERCLASSES: No access without a key: How to successfully integrate AI agents into your system landscape
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  • 2025 ZUGSPITZE MASTERCLASSES: 3 Conversational AI Trends, die die Kundenschnittstelle verändern!
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  • 2025 ZUGSPITZE MASTERCLASSES: AI - Level Up! The right tooling for every level of maturity in customer service
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  • 2025 ZUGSPITZE MASTERCLASSES: The Next Level of Experience - AI-Powered Experience Orchestration with Genesys Cloudte
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  • 2025 ZUGSPITZE MASTERCLASSES: Human or AI – who will lead the sales of tomorrow?
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  • 2025 ZUGSPITZE MASTERCLASSES: Learnings from 1,000+ projects – Success factors for the optimal use of Voice AI
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  • 2025 ZUGSPITZE MASTERCLASSES: Kill the Script. Trust the Autonomous Agent.
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  • 2025 ZUGSPITZE MASTERCLASSES: Downtime doesn't ask for permission!
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  • 2025 ZUGSPITZE MASTERCLASSES: Reimagining CRM: From Vision to Practice with Ranger and monday CRM
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  • 2025 ZUGSPITZE MASTERCLASSES: Redesigning Customer Experience with People-First AI
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  • 2025 ZUGSPITZE MASTERCLASSES: Telephone AI in practical testing – 3 customer stories ranging from wow moments to misjudgements
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Cosma von Haacke and many more register for the Service Summit now!