4th & 5th November 2026 in Düsseldorf
4th & 5th November 2026 in Düsseldorf Contact: info@servicesummit.de or +49 (40) 999 993 860

Adeline Gogosanu

Adeline Gogosanu

Adeline Gogosanu

BusinessPerlen Community

Adeline Gogosanu brings more than 25 years of experience in Customer Service and Customer Success. 

As Head of Customer Service Department for an international company, she is responsible for driving customer-centric strategies, leading international teams, and optimizing service operations and customer experience. 

Alongside her corporate career, Adeline is the founder and president of the non-profit organization Business Perlen. 
Through this community, she empowers women in leadership, entrepreneurship, and career development by creating a space focused on community, growth, execution, and visibility. In her keynote speeches, Adeline combines hands-on leadership experience with practical insights into Customer Success, Leadership, Change Management, and modern workplace culture. Her mission is to help organizations achieve sustainable growth while enabling people to lead with authenticity, confidence, and purpose.

Represented in the following tracks at the next Service Summit:

Represented in the following tracks at the Service Summit:

  • 2025 SERVICE SUMMIT MAIN STAGE: Next-level leadership in customer service: inspiring teams, improving customer experiences
    YouTube video thumbnail
  • 2024 MAIN STAGE: Review and Outlook: The essence of the last two days
    YouTube video thumbnail
  • 2024 MAIN STAGE: Expert Panel digitalisation in customer service
    YouTube video thumbnail

Adeline Gogosanu and many more register for the Service Summit now!