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19th & 20th November 2025 in Hamburg
Save the date 18th & 19th November 2026
19th & 20th November 2025 in Hamburg Contact: info@servicesummit.de or +49 (40) 999 993 860

Philipp Hahn

Philipp Hahn

Philipp Hahn

Emma - The Sleep Company

As a transformation specialist in the field of CXM, Heiko Kuhn has a deep understanding of customer needs and specialises in developing effective strategies to optimise the customer journey and increase customer satisfaction. With his many years of experience in analysing customer interactions and supporting the implementation of innovative solutions, he drives sustainable change that leads the company successfully into the future.

Represented in the following tracks at the Service Summit:

  • 2025 MATTERHORN MASTERCLASSES: Masterclass
  • 2024 MASTERCLASSES: The all-in-one CaaS platform - Deutsche Telekom and HDFC Bank successfully back the right horse!


Philipp Hahn and many more register for the Service Summit now!