4th & 5th November 2026 in Düsseldorf
4th & 5th November 2026 in Düsseldorf Contact: info@servicesummit.de or +49 (40) 999 993 860

Martin Schwarz

Martin Schwarz

Martin Schwarz

Zoho

Martin Schwarz, Marketing Manager for the DACH region, has been with Zoho Europe since 2021. He develops and implements strategic marketing campaigns, organizes major user events such as Zoholics, and drives digital transformation in the B2B sector. Previously, he worked for several years as Marketing Manager at ADN Distribution in the IT channel. 

With over 10 years of experience, his expertise includes AI-driven marketing strategies, customer experience management, and event marketing. As a speaker and exhibitor, he presents Zoho’s solutions at leading industry events such as the OMR Festival, Zukunftstag Mittelstand by BVMW, Essen digitalisiert, and other professional conferences. In addition, as a thought leader, he delivers keynotes on AI-powered customer communication and scaling empathy in digital sales.

Represented in the following tracks at the Service Summit:

  • 2025 ZUGSPITZE MASTERCLASSES: Decoding Service Evolution: The Inspiring Journey from Complaint Box to AI Agent
  • 2025 ZUGSPITZE MASTERCLASSES: Customer Experience Between Human Intuition and Artificial Intelligence

Martin Schwarz and many more register for the Service Summit now!